ByHow To File Pepsi Complaints and Take the Company To Small Claims Court
Pepsi has been around since 1898, and although they’re one of the world’s biggest soft drink manufacturers, the company has never gotten along well with the general public.
The most publicized customer complaints against Pepsi revolve around the company’s advertising campaigns.
The company has faced a great deal of backlash in response to the "Pepsi Challenge" ad. Many social media users have complained about both the ad and its social media presence, insulting or making light of the historical discrimination against black people in America.
The company has issued an apology on its website for the commercial, but many users continue to find it offensive and distasteful toward people who experience racism or feel oppressed in society on a regular basis.
The company was also found guilty of price gouging during Hurricane Sandy in 2012. They raised the prices of some of their most popular drinks while the area that they were located in was facing one of the worst hurricanes on record.
Pepsi products are also known to be just as unhealthy as those offered by their main competition, Coca-Cola. As a result, Pepsi has been sued by multiple people for false advertising and misrepresentation of its products.
If you want to file a complaint against Pepsi, you’re in the right place!
How To File Pepsi Complaints
There are a number of reasons to file complaints against this drink manufacturer, from the reckless behavior of Pepsi truck drivers on the road to false advertising of diet Pepsi and Pepsi max.
For Pepsi truck driver complaints, the best course of action is to call the company's customer service phone number at 1-800-433-265. It’s best to bring the company’s attention to the incident you witnessed on the road as soon as possible.
You can also use this number for general inquiries or to report a problem with one of the products you've recently purchased.
Apart from contacting Pepsi by phone, you can also voice your complaint through an online form on this page.
From the menu, select Concern or Issue, then follow the prompts on your screen to provide the necessary information and submit your complaint. The company usually responds within two to five business days.
You can also contact the company via social media; they have accounts on Twitter, Facebook, Instagram, and YouTube.
The company also has a Live Chat, but they don't publish the working hours, so you'll have to get lucky to connect to a customer representative using this method.
| Ways To File Complaints With Pepsi | |
|---|---|
| Email Form | Available on the Contact Us page |
| Phone | 1-800-433-265 |
| @pepsi | |
How To File a Complaint Against Pepsi
If you believe that Pepsi has engaged in illegal activities or resorted to deceptive marketing practices, you can file a complaint against the company with the following agencies:
- The Better Business Bureau
- The Federal Trade Commission
- The Food and Drug Administration
- The Federal Motor Carrier Safety Administration
Filing a Complaint With the BBB
The Better Business Bureau is the most widely used complaint resolution organization, with over 1.8 million complaints filed in 2015 alone. The BBB is an independent nonprofit organization, and it deals with and resolves disputes between consumers and businesses.
You can use the BBB website to file a complaint against Pepsi, but keep in mind that the Bureau isn't an enforcement organization. This means it cannot order Pepsi to change its practices or pay any damages the company might have caused you. If the company doesn't respond to the BBB, you will have to contact the FTC.
Filing a Complaint With the FTC
The Federal Trade Commission is the federal agency responsible for enforcing consumer protection laws.
The FTC receives around 200,000 complaints each year. However, it does not resolve individual complaints. Instead, the Commission investigates violations of consumer protection laws and takes action against companies that break those rules or engage in illegal marketing practices.
The FTC does take your complaint seriously and will use its resources to make sure that you get a response from Pepsi. You can report Pepsi to the FTC here.
Filing a Complaint With the FDA
If you believe that a Pepsi product you purchased was contaminated or that the company has misled consumers with false nutritional information, you can report your complaint to the FDA.
The FDA will confirm your claim and investigate whether the contamination concerns posed a health problem. The FDA's food safety regulations are enforced by local health inspectors and inspectors from other federal agencies like the USDA and from state agencies.
Filing a Complaint With the FMCSA
If you've witnessed a Pepsi truck driver engage in unsafe or reckless driving behavior, you can report them to the Federal Motor Carrier Safety Administration.
You can report a Pepsi truck driver to the FMCSA by calling the Department of Transportation’s Complaint Hotline at 888-368-7238 or by filing a complaint online.
How To Send demand letters to Pepsi in Small Claims Court
If you've tried to work out your issues with the company and nothing has been resolved, you can file a small claim lawsuit against them. The process is fairly straightforward, but you need to be absolutely sure that the case is valid for court.
Small claims courts only handle cases involving small amounts of money. The maximum amount you can send demand letters to Pepsi for in small claims court is $5,000. You also have to be aware that state laws vary when it comes to filing lawsuits in small claims court.
Valid reasons for filing a lawsuit include an instance where Pepsi:
- Did not provide a product that you ordered or the product you received is different from the one advertised
- Engaged in an unfair, deceptive, or unconscionable activity
- Failed to honor its contract with you
- Has threatened you with action or harassment if you try to correct a problem
- Made false claims about the safety, production, or quality of their products
Keep in mind that you will have to prove in court that you have suffered monetary damages as a result of Pepsi's actions (or inaction).
To start the process, you'll need to file a claim against Pepsi first with your local small claims court. The exact steps in filing a lawsuit vary from state to state, but they boil down to providing the proper documents and filling out an affidavit of service in support of your lawsuit.
You can file the claim through an online form on the small claims court's website or in person with the court's clerk.
Apart from filing the claim in court, you'll also need to send a demand letter to Pepsi and notify them of your intent to send demand letters to.
The demand letter must include the following info:
- Your name and contact information
- A description of the problems Pepsi caused you
- A demand for monetary compensation or damages
- An offer to settle the matter outside of court if Pepsi agrees to a remedy that meets your needs
Even if you've already filed your claim in small claims court, it's important to follow up with a demand letter.
The final step is to serve an official copy of the lawsuit notice on Pepsi at least 15 days before you plan on taking the company to court.
DoNotPay Can Help You Send demand letters to Pepsi In Small Claims Court
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Here’s how you can file a claim against Pepsi in a few easy steps:
- and select the Complaint Letters product
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- Select a reason for your lawsuit from the menu
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It’s that simple! We’ll put together a demand letter with all the details regarding your claim and send it to the company.
The app will guide you through the whole process and help you fill out all the required court forms, so you can take Pepsi to court if they don’t respond to your demand letter in 15 days or refuse to pay the damages you’re seeking.
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