How to Claim an Oyster Card Refund

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A Goldmine: Claim Your Standard or Visitor Oyster Card Refund Quickly

Promoted and managed by Transport for London, the Oyster card is a public transport payment method used in London and the surrounding areas. There are two types—the Standard Oyster and the Visitor Oyster card.

Since the contactless method was introduced, the Card lost its popularity, and Transport for London is now sitting on a gold mine worth over ₤400 million in unclaimed deposits and balances.

If you have an Oyster card lying around, don’t throw it away. Let us show you how to get a refund for it.

The Oyster Card Refund Policy

Transport for London has an exceptionally detailed refund policy, and it can take quite some time to get the hang of it. For more information about Oyster refunds, you can check the TfL’s Refunds and Replacements policy, but let us highlight when you should always claim a refund:

  • You don’t need your pay-as-you-go credit anymore
  • You are leaving London and don’t need your Visitor Oyster card any longer
  • You didn’t touch in and out and paid a maximum fare
  • You were billed on the wrong card, and you had to pay a maximum fare

Cases When You Can’t Get a Refund

You will not be eligible for a refund in case:

  • You traveled outside of zones covered by Travelcard
  • Your card doesn’t include Zone I, and you traveled in it
  • You claimed three maximum fare refunds in the same month

What Is the Time Window to Request an Oyster Card Refund?

In most cases, you have up to eight weeks from your journey to request a refund, though you should allow at least 48h following your journey to get an automatic refund.

How Can I Get an Oyster Card Refund by Myself?

Transport for London’s Refund and Replacements Policy is detailed to the point of causing confusion.

If you are patient enough and have time on your hands to peruse the policy, you should know that you can apply for a refund in the following ways:

  1. At tube stations
  2. Online
  3. By phone
  4. By post

You should also consider the DoNotPay method as an alternative.

Can You Request a Refund Via

Yes / No










Request an Oyster Card Refund at Tube Stations

In case you have any deposit or less than ₤10 of your pay-as-you-go credit on your Oyster card, you can get a refund at any tube station. To do so, you should:

  • Touch the yellow card reader with your Oyster card
  • Choose Oyster refund
  • Follow the instructions
  • The machine will dispense your refund in cash

An Online Oyster Card Refund Request

If you’d rather apply for a refund online, you can do so by taking the following steps:

  1. Log in to your Oyster account
  2. Tap Apply for a product refund
  3. Follow the instructions
  4. Your refund will be credited back to the original payment method

Note that if you are not registered online, you won’t be able to use this refund request method.

Request an Oyster Card Refund by Phone

As refund requests can also be handled by phone, you can contact the Transport for London Customer Service at 0343 222 1234. Their operating hours are 8 a.m. to 8 p.m. seven days a week. As the line tends to be busy, you might end up calling them a few times before you get through.

Note that if you have a Visitor Oyster card, you will have to provide certain information depending on whether you live in the U.K. or abroad.

If you left London, but live in the U.K., you will have to provide the following details:

  • Address
  • Visitor Oyster card number
  • Payment information (account number and sort code)

If you left London and live abroad, make sure to have the following on you:

  • Email address
  • Visitor Oyster card number
  • Full address (country, postal, and zip or area code)

You should know that you could be requested to mail the card to Transport for London in both cases.

Request an Oyster Card Refund by Post

To request an Oyster refund by post, you should mail the following to Transport for London:

  • Oyster card
  • Contact details (first and last name, address, phone number, and email address)

The TfL address is:

TfL Customer Services

4th Floor

14 Pier Walk


SE10 0ES

Get Your Oyster Card Refund Fast With DoNotPay

Perhaps you’d like to consider an alternative to obtaining your Oyster card refund? DoNotPay is the fastest way, especially given all the particularities pertaining to Oyster card refund requests stated in the TfL policy.

It takes a minute or two to register on DoNotPay in any . Once you’ve done it, follow these short steps:

  1. Log in to your account
  2. Navigate to the Get Protected button under the Chargeback Quickly section
  3. Type in the name of your financial institution and other relevant details
  4. Provide all the details regarding your Oyster Card refund
  5. Finalize the request with a signature

As you can see, the refund request via DoNotPay takes only a few minutes. Once we have processed it, we will relate the problem to your designated bank and send you all the MasterCard or VISA codes to bolster your case. If you so choose, we can contact TfL and ask for a refund on your behalf.

I Am a Visitor, Where Can I Get My Refund?

The visitor centers where you can get an Oyster refund are presented in the table below.

Visitor Center


(+ Bank Holidays)



Terminals 2 & 3 Underground station

8 a.m.–6 p.m.

8 a.m.–6 p.m.


Opposite platform 8

Victoria rail station

8:30 a.m.–6 p.m.

8:30 a.m.–6 p.m.

Liverpool Street

Liverpool Street Underground station

9 a.m.–3:30 p.m.9 a.m.–5 p.m.
King’s Cross

King’s Cross Underground station

Western Ticket Hall near

St Pancras

8:30 a.m.–6 p.m.

8:30 a.m.–6 p.m.

Piccadilly Circus

Piccadilly Circus Underground station

9:30 a.m.–4 p.m.

9:30 a.m.–4 p.m.

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