How To Reach the McDonald’s Complaint Line and Get Compensated

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How To Reach the McDonald’s Complaint Line and File an Official Complaint

Millions of Americans eat at McDonald's every day. While McDonald's is certainly one of the most visited fast-food joints by people looking to get a quick bite, it's also among the food chains customers complain about most frequently.

People often complain about dirty tables, the quality of food, and the prices offered by McDonald's. The lack of service is also a common issue customers point out.

For example, people often complain that their orders are often taking too long to be prepared. Many customers state that they've received cold fries and burgers that have been sitting on the counter for hours before they finally get served.

Customers also state that they frequently receive incorrect orders and or that their orders simply get skipped during rush hours. It’s not uncommon for a customer to receive a cheeseburger instead of the double cheeseburger they ordered. When that happens, customers are forced to wait even longer for their orders and can become irritated.

Some people even go as far as to say they've gotten sick from eating at McDonald's, which is a serious concern that shouldn’t be overlooked.

Whatever your issue with McDonald's might be, we'll show you how to reach their customer service or even take the company to small claims court if the problem is serious and the fast-food chain fails to respond to your complaint.

How To File a McDonald's Complaint

If you have an issue with the service you got at McDonald's, the first thing you should do is try to raise the issue on the spot. If you don’t get a satisfactory resolution, the next course of action is to reach out to the company.

You can go the standard route and call customer service by dialing the toll-free phone number: 1-800-244-6227.

Unless you're prepared to spend 30+ minutes on hold, it's better to leave your complaint using the appropriate form on the company's official website.

Using this form, you can file a complaint against a specific restaurant, give feedback on the McDonald's mobile app, or share general dissatisfaction regarding the way this food chain does business and treats its customers.

There is no official email complaint address for McDonald's. Your only option for submitting an official complaint via email would be to mail it to the Corporation's Board of Directors at

You can also use online review sites to share your experiences with this popular fast-food chain and warn other customers about issues with a particular restaurant.

Ways To File a Complaint With McDonald’s
Contact Us Page
Feedback Form
Customer service phone number1-800-244-6227
Board of Directors

How To Send demand letters to McDonald's in Small Claims Court

If you believe you've been wronged by the fast-food chain, the next step would be to decide whether or not it's worth your time to waste your time and money by taking McDonald's to small claims court.

The first step in filing a lawsuit against McDonald's in small claims court is to hire a lawyer. McDonald’s often requires that claimants have representation and will not be willing to discuss the case with you if you are not represented by an attorney. It costs about $1,000–$2,500 USD (depending on your location) for one hour of attorney time.

You will need to pay this fee upfront so that the company knows you have hired counsel when they speak with you (they may refuse to speak to unrepresented claimants).

If your claim is less than $10,000 and falls under state law limitation periods, then it might be worth pursuing a suit in small claims court. Before you file your case, make sure to check your local court rules regarding small claims, especially if you're planning on suing in a state other than the one in which you reside.

You can send demand letters to McDonald's if they refuse to cooperate with resolving an issue with your purchase or service. It doesn't matter how small the issue is, the company has a responsibility to rectify any mistakes they made while providing you with a service or product.

To do this, you must draft a demand letter that explains the situation and how the company can correct it. You should include contact information in your complaint letter and make sure to send it via certified mail so you have proof of delivery.

If you think it's worth it, then the next step is to fill out the paperwork and file the complaint against McDonald's. You must serve McDonald's with a summons ordering them to appear at your court date.

If you believe that a company has not met your expectations and, as a result, have been harmed by their actions or inaction, then you may be entitled to compensation for the damages that have occurred.

How To Send demand letters to McDonald’s in Small Claims Court and Win Using DoNotPay

If you don’t want to go through all the trouble and spend ages filing all the necessary documentation to take McDonald’s to small claims court, DoNotPay can help you send demand letters to the fast-food chain in minutes!

Our award-winning app can generate a demand letter on your behalf and complete all the necessary court paperwork to put pressure on McDonald’s to resolve your issue.

Here’s how you can file a claim against McDonald’s in a few easy steps:

  1. Open DoNotPay in your and select the Complaint Letters product
  2. Tell us how much money you believe the fast-food chain owes you
  3. Choose the most appropriate reason for your lawsuit
  4. Answer a few simple questions
  5. Provide any evidence that will help us build your case

That’s all there is to it! In less than five minutes, DoNotPay will generate the demand letter and mail it to the company, requesting that they respond to your complaint.

If you don’t get an answer in two weeks, or if you find their response unacceptable, we can help you escalate the issue and start the process in small claims court.

How To File a Complaint Against McDonald's With the Better Business Bureau

If your issue with McDonald's is a serious one that you feel has been overlooked by the company itself, you can file a complaint with the Better Business Bureau (BBB).

The BBB is an entity that monitors corporate behavior and can intervene on your behalf if need be. Your complaint must be filed in writing and submitted via the BBB's official website.

The Bureau will investigate your complaint and may be able to resolve it through mediation. If your complaint is legitimate, then you will receive a response within 60 days of when you submit it.

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Do you really need to set aside astronomical amounts in order to pay a lawyer to draft documents or send demand letters to someone in small claims court?

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Frequently Asked Questions

How can I make a complaint to McDonald's corporate office?

You can reach McDonald's Corporation by mailing a letter to McDonald’s Corporation , 110 N. Carpenter St. , Chicago, IL 60607 .

What's McDonald's complaint email?

Unfortunately, McDonald's doesn't have a complaint email. However, you can reach McDonald's Board of Directors at However, the most common McDonald's email format is [first]. [last] (ex.

How can I make a complaint to McDonald's head office?

You can reach McDonald's head office by mailing a letter to McDonald’s Corporation , 110 N. Carpenter St. , Chicago, IL 60607 . Alternatively, you can reach McDonald's complaint department by calling +18002446227.

How can I reach McDonald's customer service?

The easiest way to reach McDonald's customer service is by dialing their toll-free number +1(800) 244-6227.

How to make a complaint to McDonald's online?

You can make an online complaint to McDonald's here.

How can I complain to McDonald's?

You can complain to McDonald's by speaking to the duty manager, using the "Contact Us" feature in the McDonald's app, submitting an online form here, or calling their complaint department at +18002446227.

Is there a McDonald's online complaint form?

Yes, you can access the McDonald's online complaint form here.

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