ByHow To File Kroger Complaints Fast
Kroger is one of the staple food chains in the United States and the largest supermarket by revenue—over $120 billion in 2019.
With that popularity comes a lot of complaints and issues that customers have with the stores and company's Pickup (formerly ClickList) service.
Customer complaints against the food chain commonly revolve around lost orders and damaged products. In a few select cases, customers have also had issues with sales and employees.
This article will explain how to best deal with Kroger complaints, when to file complaints with government agencies, and how to send demand letters to Kroger in Small Claims Court if necessary.
How To Contact Kroger to File a Complaint
If you have encountered an issue with Kroger's Pickup service or one of the company's employees, you can file your complaint with the company’s customer service.
You can raise your issue through the live chat on Kroger’s Contact Us page or by calling their customer service phone number at 1-800-576-4377.
Alternatively, you can email Kroger's customer service using the online form on their website. Select the preferred contact method, choose the topic you’d like to discuss, and type out your email in the Comments field. You should receive a response within two to three business days, either via email or by phone.
When contacting Kroger customer service, be polite and confident in your complaint. They are more likely to listen to customers who are polite and explain their situations clearly.
If you're not satisfied with Kroger's response, you can also file your complaint by sending a letter to the company's corporate office at 1014 Vine Street, Cincinnati, Ohio 45202-1100.
If the matter is urgent, you can also phone Kroger's corporate office at 1-800-576-4377.
| How To File a Complaint With Kroger’s Customer Service | |
|---|---|
| Website | https://www.kroger.com/hc/help/contact-us |
| Phone | 1-800-576-4377 |
| Online Email Form | |
Filing a Complaint Against Kroger
If you can't resolve the issue with the company itself, you should consider contacting one of the agencies listed below:
- The Federal Trade Commission (FTC)
- U.S. Postal Inspection Service
- U.S. Department of Transportation (DOT)
- U.S. Department of Agriculture Office of the Inspector General
How To File A Complaint With The FTC
The Federal Trade Commission is the top government agency for consumer protection and handles complaints on a national level. If you have encountered one of Kroger's sales associates flirting with you or found yourself paying more for products than they're worth, your next step should be to contact the FTC.
You can lodge a complaint with the FTC by calling 1-877-382-4357) or by completing the online form using FTC’s Report Fraud form.
How To File A Complaint With The U.S. Postal Inspection Service
If you've had issues with items not being shipped or delivered, the U.S. Postal Inspection Service is the one you should contact to file a complaint.
You can contact the Postal Inspection Service by phone at 1-877-876-2455.
After you file the complaint, the Postal Inspection Service will contact Kroger and see about the complaints that have been filed. They may even ask you to get on a conference call or participate in an online chat as part of their investigation.
How To File A Complaint With The U.S Department Of Transportation
If you have had issues with your delivery of products from Kroger, this is where you should go to file a complaint with the U.S. Department of Transportation.
You can contact DOT by calling them at 202-366-2220, or you can submit your complaint by filling the online complaint form.
How To Send demand letters to Kroger in Small Claims Court
If you've tried contacting the company and filing a complaint with one of the agencies listed above but still can't get a satisfactory resolution to your complaint, you can escalate the issue to small claims court.
In order to start the process, you must write a demand letter detailing the situation and notifying the company of your intent to send demand letters to. The demand letter should include the specifics of the issues you're having, a list of witnesses to back up your claims, and your contact information.
After you have written your demand letter, send a copy of it to Kroger's corporate office or to their headquarters at 1014 Vine Street, Cincinnati, Ohio 45202.
The company will have 15 days to respond to the demand letter. If you don't receive a response from Kroger or if you find their offer unacceptable, you can file your lawsuit in small claims court.
Depending on the state you're in, you will either have the option to file the lawsuit online or will have to visit the small claims court in person and file the complaint with the court clerk.
DoNotPay Can Help You Send demand letters to Kroger In Small Claims Court
You don’t need to spend thousands on lawyers or waste over three months of your life trying to put together a case against Kruger and file all of the necessary court documentation.
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To file your lawsuit, follow these simple steps:
- Open DoNotPay in your and select the Complaint Letters product
- Tell us how much money the company owes you (the approximate value of the packages that weren’t delivered or the value of the damaged items)
- From the menu, select the most appropriate reason for the lawsuit
- Answer a few questions and provide any evidence that will help us build your case
After completing the form, DoNotPay will use the information you provide to generate a professional demand letter. We’ll send the letter to the company on your behalf, putting pressure on them to resolve your complaint.
If you don’t receive a response within 15 days or Kroger refuses to compensate you for the damages caused, our award-winning app will help you complete all the required court forms so you can take the case to a small claims court in your area.
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