How To Request a JustAnswer Refund in Just Two Minutes

JustAnswer is a website where you can—you’ve guessed it—get answers. Their 12,000+ experts include lawyers, mechanics, IT specialists, vets, and other professionals. They are available to you 24/7 via chat or email. JustAnswer connects you with a professional you need to get answers to your questions.

Sometimes their knowledge just doesn’t cut it, and you would like to get your money back. Read on to find out how to demand a JustAnswer refund!

What Is JustAnswer’s Refund Policy?

JustAnswer may boast about tens of thousands of satisfied customers on their home page, but what about the dissatisfied ones? They just didn’t make the cut! If you are one of the less happy JustAnswer users planning to get your money back, you need to be aware of their refund policy first.


How Much Money Can I Expect To Receive Back?

There is no fixed price for JustAnswer fees. It all depends on your questions, the area of expertise, and whether you signed up for a membership or a pay-per-question payment method. The charges can range from $15 to $50, so calculating how much money you’ll spend or expect to take back is no easy feat.

Are All JustAnswer Services Refundable?

JustAnswer’s refund policy is a bit confusing. Their terms of service info differs from the info on their membership page. They state that they offer no refunds, but you can ask for your $5 trial fee back, whereas all other membership fees are non-refundable. They also note that canceling before your membership ends will not get you a prorated refund.

On their membership page, they go on to say that the yearly or monthly membership fee is, in fact, refundable until the end of the said membership period.

Can I Be Refunded for My Question if I Am Not Satisfied With the Answer?

If you are not happy with their answer to your posted question, JustAnswer advises you to consider a second opinion from a different expert on their website. In case you are still not getting what you need, you may ask for a refund for that question.

As you can see, there are conflicting statements concerning their refund policy. That doesn’t really go well with their we-answer-all-of-your-questions policy.

Don’t despair—that’s why DoNotPay is here!

Get a JustAnswer Refund With DoNotPay’s Help in Just a Few Clicks

When a membership is not all it’s cracked up to be, here’s how DoNotPay can make sure your money is back where it belongs. Access DoNotPay from a web browser and do the following:

  1. Click on Chargeback Instantly
  2. Select Get Protected
  3. Fill in your payment details and personal information
  4. Answer a few questions and Confirm

DoNotPay contacts your bank to ask for a chargeback. We also send a letter with Visa or Mastercard codes to build your case. If you want, we can contact JustAnswer as well.

How To Demand a JustAnswer Refund by Yourself

In case you want to embark on a refund journey on your own, take a look at your options below:

Can I Request a Refund Via Yes/No
DoNotPay Yes
Email Yes
Phone Yes
Letter No
Website No
In Person No

Apply for a JustAnswer Refund via Email

If you want to send an email to JustAnswer and ask for a refund, you should go to their Contact page:

  1. Fill in your name and the email you used to register on their website
  2. Type your message
  3. Hit Send

Their customer service representatives usually reply in 24 hours or less.

Request a JustAnswer Refund by Calling Them

Should you prefer to contact JustAnswer via phone, you can call 1-800-509-5721. Their customer support agents are available 24/7.

Considering their unclear prices and refund options, you can expect their phone lines to be clogged. Not to worry, DoNotPay has a solution for that, too! We can wait on hold instead of you.

When we reach them, we will notify you so that you can join the call. Open DoNotPay in your web browser, and let us save you both time and money.

How Long Should I Wait for My JustAnswer Refund?

JustAnswer states that your refund request will be processed in 24 hours. Various customers would disagree and say it could actually take days, or you’ll have to contact JustAnswer multiple times to get things in motion. This is why DoNotPay is the way to go when you want a refund.

JustAnswer Is Giving You a Hard Time? Take Them to Small Claims Court!

If JustAnswer refuses to give your money back, you can sue them in small claims court with DoNotPay’s help. DoNotPay—the first robot lawyer in the world—is the recipient of the prestigious Louis M. Brown Award for Legal Access given by the American Bar Association. So, you can rest assured that you’ll be in good hands.

We have helped sue a number of companies, such as:

How To Cancel Your JustAnswer Membership With DoNotPay

Many dissatisfied users claim that the JustAnswer refund is elusive. They were charged ridiculous amounts of money before they canceled the membership and asked for a refund that never came. If you signed up for JustAnswer’s membership, be it monthly or yearly, you must cancel it before asking for a refund.

Follow these steps to cancel JustAnswer:

  1. Log in to your account
  2. Tap on My Account in the top right corner
  3. Click on Membership
  4. Select Cancel Membership
  5. Follow the prompts and Confirm

Does My JustAnswer Membership Renew Automatically?

Yes, it does. If you do not cancel your JustAnswer membership, you will keep being charged until you do. If you can’t be bothered to deal with canceling and refunding, DoNotPay can take the reins. We help users get rid of any unwanted subscriptions or memberships. Additionally, we can monitor all of your subscriptions. All you have to do is link your email address or bank account to DoNotPay, and you’ll be able to see your current subscriptions in one place.

Alternatives to JustAnswer

Were you not pleased with the answers and solutions JustAnswer provided for you? Then you might want to know about other similar websites you can try out.

Can DoNotPay Help Me With Other Administrative Issues? The Answer Is Yes!

Now that you see how fast and easy it is to deal with JustAnswer with DoNotPay’s assistance, you can check out our other helpful tools. We help people deal with various problems, ranging from lowering your internet bill, getting a Hulu free trial with no risks, requesting a flight cancellation refund to stopping Facebook email spam.

Open DoNotPay via your web browser and rely on us to solve the following pesky problems: