Smart Hacks That'll Get Your JPay Fees Waived

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Smart Hacks That'll Get Your JPay Fees Waived

JPay is an electronic service that many people rely on to send money to loved ones behind bars, communicate with them via email, and put money on their accounts for necessities like more electronic stamps for their letters. Many rely upon JPay to support those who are incarcerated and might have difficulty dealing with excessive fees since a loved one behind bars is a person who can generally no longer contribute financially to a family. Therefore, getting waived for those who are already in a predicament and trying to contact a loved one behind bars is something DoNotPay helps people with all the time. If you need JPay fees waived, we can help you get those taken care of and alleviate some of your concerns during what may be a trying time.

Fees. No one likes them, but it seems like everyone is hit with them by major companies. As part of DoNotPay's Waive Fees product, we currently service fee refunds from eBay, Coinbase, Robinhood, PayPal, American and Spirit Airlines baggage charges, Etsy, Chase, and Shopify. We can even help assist with reversing local HOA fees!

What is JPay?

JPay markets itself as an affordable way to keep in touch with inmates and serves a variety of functions. With , those on the outside of prisons can take care of their loved ones who are behind bars. When incarcerated, an inmate still has basic needs, yet finds themselves unable to communicate with the outside world. Services like JPay allow the parents, wives, husbands, family, and friends of those in prison to support them without the person facing an even harder time in prison without money.

You can use JPay to:

  • Put money on an inmate's books for commissary, which is like basic hygiene products, snacks, and additional food to meet their dietary requirements.
  • Send photographs of yourself, the inmate's children, and other things to make them happy.
  • Allocate money for them to use the phone to speak to lawyers, important contacts, or simply socialize with loved ones to remain in good mental health.
  • Buy stamps to allow them to email the outside world.
  • Quickly contact them with important information faster than the mail.
  • Some prisons have used the program to give inmates tablets. You can buy them music, or they can buy it themselves.

How Much Does JPay Charge per Transaction?

In general, JPay is not a free service, and connecting with inmates isn't always easy. Sometimes, it can be an unregulated market without watchdogs paying attention because the public may believe that prisoners don't necessarily deserve the right to keep in touch with the outside world. Or, most people do not contend with how expensive talking to prisoners is because they don't know anyone incarcerated.

Recently, JPay has come under fire for its pricing system and how it assesses fees. This is actually a complicated question because JPay's fees are not consistently applied, and some organizations say the pricing structure is unfair.

The fee schedule for JPay is like this:

  • From state to state. The cost of sending letters can change in different states, as well as how many free stamps prisoners get. Most states allocate two free stamps, but not all.
  • Signing up for services on the phone, putting money on accounts, and using JPay costs more on the phone than doing this online.
  • Watchdogs have caught JPay charging prisoners more for music than what it's sold for on iTunes and to the public.
  • JPay has sold books that are no longer subject to copyright for a price in their stores rather than distributing them for free.
  • JPay will charge more for videos and pictures than letters.

What Fees Are Consistent With JPay?

While the inconsistency in fees mentioned above complicates matters, there are some charges with JPay that tend to be the same across the board. When it comes to stamps, sending videos, and sending pictures, there tend to be typical fees.

  1. The inmate can receive letters without charge that the person on the outside sends from this website.
  2. Inmates are charged to send letters in return.
  3. Based on the rates in California, the cost of one stamp would be $0.35, but other states will charge more.
  4. People buying stamps (using California as an example) are able to buy them in booklets. In California, 20 stamps would cost $5.25 and 40 cost $10.00.
  5. It costs more money to send pictures or videos. Some states charge three times the amount to send videos.
  6. No matter the state, people receive fees to exchange media with prisoners.

How to Contact JPay About Fees

There are many ways to contact a company when you need fees waived. Most companies have Customer Service departments that can handle telephone calls, websites to direct you to help, email addresses, and some even offer live chat support. JPay is no exception to this and offers the following contact information. However, unless you are contacting them by phone, it can be difficult to reach a live agent.

Customer Support Hotline (24/7)(800) 574-JPAY
Mailing AddressJPay LLC

3450 Lakeside Dr., Ste 100

Miramar, FL, 33027

How to Get Fees Waive From JPay With DoNotPay

JPay is one of the more confusing services on the market and many end up feeling overcharged and disgruntled with their fees. On top of an already stressful situation pertaining to incarceration, users have to grapple with what can be a costly service. With journalists and watchdogs reporting on how JPay structures fees unfairly, it's no wonder that many want their fees waived from JPay.

However, contacting JPay is a difficult undertaking and the main way to reach them would be through their Customer Service line. Without a lawyer, clients are likely to feel brushed aside and have trouble reaching an agreement. Since JPay has recently earned a spate of bad publicity, we suggest allowing us to contact them for you. We know how to deal with companies dealing with restructuring and image issues.

Here's how you can use DoNotPay to appeal fees:

  1. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal.

  2. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one.

  3. Submit your case! DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing.

DoNotPay Works Across All Companies/Entities/Groups With the Click of a Button

With the knowledge you now have, you can appeal for JPay fees confidently. Better still, JPay isn't the only company you can appeal and waive fees. With a versatile platform like DoNotPay that deals with all entities, you can rest assured of waiving fees for other companies, including:

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