How to Cancel Priceline Reservation

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Cancel Priceline Reservations the Easy Way

Priceline encourages customers to book hotels or other services with free cancellation policies, but that isn't always possible when seeking the best price while trying to get the timing just right. Indeed, the popular search terms listed on the FAQ are all for inquiries about cancellations. We'll cover the cancellation policies and how to . Then, we'll show you the DoNotPay cancellation services we've created for when Priceline (or practically any vendor) gives you a hard time about canceling services – getting a refund from Priceline, even when they don't want to.

How to Cancel a Priceline Reservation

The Priceline terms of service (ToS) at section IV, A, 1 states that Priceline will cancel even paid reservations for so much as a typo. We think it's only fair that you be able to cancel reservations for equally specious reasons. When a cancellation is available under the easiest of terms, the simplest and fastest way to cancel a Priceline reservation is to cancel online, but it may be necessary to contact their customer support team to discuss it. Here are the cancellation methods for reservations generally:

Option 1: Cancel Online

  1. Sign in to your Priceline account and go to the "My Trips" section
  2. Click on "view itinerary"
  3. Enter the email address and trip identification number associated with the booking, and continue
  4. Look for the "Cancel" button, if there. The policies vary widely depending on the hotel booked, and there could be only partial refunds, credit only, or other restrictions
  5. Make sure you get a confirmation email before assuming it worked; and even still, this is only confirmation of the cancellation – you'll need the confirmation to specifically say that you'll receive a refund (and how much it will be) to be sure your order is being refunded and canceled.

Option 2: Contact Priceline Customer Care

If the cancellation button is not there or you would prefer, contact Priceline's customer care staff.

For a cancellation that requires contacting Priceline, you can reach them via text, chat, or phone:

Priceline Contact MethodDetails
Text33296
ChatPriceline Help Center (Click on "Chat")
Phone (USA)1 877 477 5807
Phone (Europe)44-20-861-8007
Phone (other)International Phone Numbers
Phone (corporate)1 203 299 8000
emailexecutive.services@priceline.com

Don't waste your time waiting all day for them to pick up the phone. DoNotPay has a service and guide for Priceline customer support to help you get in touch with them easily and quickly.

We've also researched and compiled the relevant portions of Priceline's ToS regarding cancellations and refunds, as follows.

Hotels

Priceline's ToS (at IV, C, b, ii) simply instruct customers to call Priceline to cancel a "cancellable reservation" before the stay if you are going to be delayed. They also say you should contact the hotel to let them know as well. In the next section, Priceline defers completely to the hotel's cancellation policy, stating that it varies widely.

They advise considering cancellation options such as the Flexible Cancellation Rate offered by third parties such as Roomer, which allows you to cancel up to 24 hours in advance. Roomer (and not Priceline) will then refund 80% of the cost within 14 days. Cancellation of a Roomer booking can be done through the Priceline site or by calling (888) 674-6027.

Flights

Like hotels, cancellation policies are whatever the airline's policy is, not Priceline's. With regards to segmented flights (section IV, B, 5), Priceline states that you may forfeit up to the value of your ticket if you don't cancel before any segment of the flight – this is according to the airline's policy.

Priceline states that they don't allow cancellations or credits for flights reserved under Priceline's Express Deals (see IV, B, 9)… and then in the very next section, they state that you can get one, but it's on an "exceptional basis."

Of course, if you would like to press the issue, DoNotPay has long been helping people obtain airline flight compensation for a variety of reasons, so if you think you're owed a refund, see if we could increase the odds of obtaining one for you.

Note that if you booked two one-way flights, there will be two "Cancel" buttons from your flight reservation page under "My Trips." You'll need to cancel both separately.

Priceline advises customers to call them immediately if a scheduled flight changes its itinerary to an unacceptable time or day. There is also a cancellation form if the two options listed above are not working for some reason.

Cruises

Cruises are handled by a company called World Travel Holdings, Inc. (WTH), as a Priceline partner. Cancellation policies for cruises are under WTH's ToS. You can explore your options on Priceline's cruise page. Sometimes, they will give you a "Future Cruise Credit" instead of a refund. Priceline states that even when cancellations are allowed, there is a $100 cancellation fee (per reservation) and their $25 processing fee is also non-refundable. According to the cruise cancellation FAQ, you simply must call Priceline at 1-800-735-8000 to find out if your cruise can be canceled.

Vacation Packages

The vacation packages vary immensely, as they comprise individually pieced together services. Priceline states that the cancellation policies for everything "can be reviewed before purchase." Be sure to get them to state the policy or where it can be found, for each service the package is comprised of if they do not make it immediately obvious at the time of sale.

Priceline cautions that sometimes, these companies charge cancellation fees. They explain that Priceline Negotiator® flight tickets, discounted rental car reservations, and Priceline Value Rate hotel room reservations aren't refundable or transferrable.

Car Rentals

Car rental cancellation policies are also totally dependent on the specific car rental company's ToS. The exact policy, though, must be shown before you make any purchases. If you can't cancel a car rental online, Priceline instructs the customer to call 1-800-774-2354. They also state that 100% of collision coverage is refundable (by Priceline).

For any cancellation, DoNotPay specializes in streamlining the process and increasing the odds of getting a .

What to Do if My Cancellation Has Been Denied?

As outlined above, there are many reasons Priceline might be unable or unwilling to offer a cancellation. Many of Priceline's deals and promotions are almost summarily exclusive of an official option to cancel, such as:

  • Name Your Price
  • Express Deals
  • Best Price Guarantee Deals

In many circumstances, you'll need to contend with Priceline's third-party partners (the "Merchant of Record") to pressure them to make an exception, if needed, and allow you to cancel without being charged. For contacting these other companies, DoNotPay can connect you to customer service agents without making you wait on hold. We hold your place in line and then patch you in as soon as someone picks up, so you don't have to wait around just to talk to someone.

One can use public health concerns as leverage to pressure companies to be more humanistic in general, and Priceline even hints at this in various places on their huge number of "Covid-19" notices. With a service product based on travel, in particular, it is easier than ever to pressure companies to let you off the fine-print hooks on account of massive public fear about the disease. There is no reason not to leverage this for all that it's worth to get the human consideration they should have been giving all along!

How to Request a Refund From Priceline

If Priceline is giving you a hard time canceling, refunding, or changing your reservation, don't settle for dealing with their deliberately rigid and slow customer service. Try to contact the specific company (the relevant Merchant of Record) and see if they will be more reasonable. DoNotPay can help you do this with our negotiate hotel bill service. Ask them to send you an email confirming that they are willing to work with you, which you can forward to Priceline – or all the better, ask them if they wouldn't mind sending it to them directly and CCing you.

This should help prevent Priceline from trying to negotiate you down, which they are notorious for. Again, hit them from the public health angle, and don't be afraid to hint that it may even be illegal to force you into an unsafe position under any circumstances. Their website has claims of dangerous public health conditions all over, for that matter. These would be issues best brought up to management because they already tell the underlings what to tell you so as many people as possible can be dismissed.

Another option is to suggest that you'll accept a different deal or offer, but only if they cancel your "uncancellable" reservations. Otherwise, you'll take your business to another travel agency or travel services portal.

For a full-on public comment blitz, consider leaving visible comments that might motivate them to help you rather than keep ignoring you. Here are Priceline's social media links:

Ultimately, you can just forget about getting their cooperation, and initiate a chargeback on your Priceline order. Let them deal with the administrative hassle, for a change.

How to Cancel a Priceline Payment Sent to an Inactive Account

Priceline states that they can only refund the original card on file, not a different one. They cite banking law as the reason. In the event the original card is no longer active, they simply instruct the customer to get in touch with their former credit card or banking provider to sort it out. You could renew the card just to get the payment and then cancel it again if there is no drawback to doing so with your financial institution.

If that proves ineffective and you plan on traveling sometime in the future, you can request a credit from Priceline instead. This will depend on their arrangement with the hotels, airlines, and/or cruise companies you had originally reserved.

Is Priceline Being Difficult? DoNotPay Can Help You Sue It

If a chargeback doesn't work, if or they've caused some truly costly or even dangerous issues for you, you can take them to court. DoNotPay has an extremely easy and streamlined small claims court service, and we've even been recognized by the American Bar Association's Louis M. Brown Award for Legal Access.

DoNotPay will create a demand letter and send it to Priceline corporate headquarters at:

800 Connecticut AvenueNorwalk, Connecticut [06854]

We then get you the right forms to file your complaint and send them service of process. You'll also receive a polished script to read in court so you can press your claim against Priceline upon the record and receive the justice you deserve.

Let DoNotPay Help With Airline Issues and Refunds

Airline compensation has been one of DoNotPay's most popular services. As mentioned above (under the "How To Cancel" section), you can go around Priceline and attempt to get a refund from the airline directly, if you need to escalate the matter.

Use DoNotPay to Help Cancel Your Priceline Payment

It's unpaid work to , while they are getting paid to find increasingly thin excuses to deny you. DoNotPay can help you cancel Priceline payments in a way that will get noticed, and it works on any company for that matter.

Here's how:

  1. Search for the Cancel Anything product on DoNotPay.
  2. Enter the name of the company you need to cancel your order/payment with.
  3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.

Once you submit the details, we'll draft the perfect cancellation letter for you.

It can be so hard to get even the most basic refund or cancellation from Priceline, potentially even souring that rare vacation you were looking forward to. DoNotPay wants to help you ensure that you can put some fun back into your travel plans and keep companies like Priceline from slipping into the people-as-numbers mentality.

DoNotPay Can Cancel Orders for Almost Any Company

This works the same way with companies big and small, brick-and-mortar shops, and online services as well.

What Else Can DoNotPay Do?

DoNotPay is a full suite of administrative-headache relief! For less than 1/10th of an hour of a compromised BAR member's time, DoNotPay can do all this and more for our members:

Let us help you turn the tide bureaucratic frustrations and cut them down to size any time and any place.

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