How to Successfully Make a Claim for Johnson and Johnson Recall

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Successfully Make a Claim for Johnson and Johnson Recall

Recalls can feel very unexpected. As such, many people don’t know where to begin when a recall for their product does happen. But if you’re using a product manufactured by Johnson and Johnson, you may be entitled to a recall claim.

While following up on a recall claim can feel like a dead-end road, it doesn’t have to be. With the right steps, you can successfully make a claim for your Johnson and Johnson product. At DoNotPay, we are dedicated to helping you and get the compensation you deserve. We’re going to show you how you can make a Johnson and Johnson recall claim on your own and why using DoNotPay is the best option.

Why are Johnson and Johnson’s Products Being Recalled?

Johnson and Johnson recently entered a voluntary recall for Neutrogena and Aveeno Aerosol sunscreen products due to the presence of Benzene. Benzene is a known carcinogen that can lead to a variety of health conditions for those who use this chemical long-term. Some issues found with Benzene include a decrease in red blood cells, unusual bleeding, and a lowered immune system.

Some recalled Johnson and Johnson’s products have other brand names. These include:

Brand NameProduct
NEUTROGENABeach Defense Sunscreen
NEUTROGENACool Dry Sport Sunscreen
NEUTROGENAInvisible Daily Defense Sunscreen
NEUTROGENAUltra Sheer Sunscreen
AveenoProtect and Refresh Sunscreen

How Do I Know If My Product Was Recalled?

You can determine if your product was recalled and whether you are eligible to make a claim if your product has been listed. Luckily, there are various ways for you to find out whether a product has been recalled.

  • You can go directly to the manufacturer’s website.
  • You can visit
  • You can visit
  • You can use DoNotPay’s Product Recall Monitor

How the DoNotPay Product Recall Monitor works:

  1. Register your email for our Recall Monitor through the Product Recalls product.
  2. Forward any email receipts you have to (you can set up auto-forwarding to make it easier!)

DoNotPay will notify you immediately if one of your purchases is recalled. We’ll then help you claim a refund or replacement for it!

Making a Johnson and Johnson Recall Claim On Your Own

If you believe there was a recall of your Johnson and Johnson product, you can start by going to their website and filling out a claims form. Johnson and Johnson specifically has a claims form for individuals who were affected by the Neutrogena and Aveeno Aerosol sunscreen products. Here are the steps you will need to take.

  1. Provide the required information, including product name, product size, and the number of items that were purchased. You will also need to provide proof of purchase. You will need to either take a picture or scan a single image of all items purchased to request a refund for four or more products.
  2. In the drop-down menu, be sure to select “Concern or Complaint” as the necessary field for a claim recall.
  3. Submit your form.

Johnson and Johnson state that a representative from their Customer Care department may email you or call you to verify your information or request additional information from you to complete the claims request.

Making a Johnson and Johnson Recall Claim with DoNotPay

Here at DoNotPay, we make requesting a claim for your recalled product easy. No one wants to deal with having their product recalled, but if it happens, you should be able to get the compensation you deserve. Making a claim through the manufacturer can potentially lead to no answers. DoNotPay will do all the hard work for you and ensure that your claim is successfully submitted.

How the Product Recall Claims product works:

  1. Tell us about your purchase, including the product name, brand, store you purchased the item from, price, and date of purchase. If you purchased the item online, enter your transaction details and payment method as well.
  2. Tell us how you found out about the recall.
  3. Choose whether you want a refund, repair, or replacement.
  4. Upload photographic evidence of your purchase and the product if you still have it.
  5. Choose whether you have the capacity to return the item or not.

And that’s it! DoNotPay will send your recall request to the manufacturing company on your behalf, asking for a refund, repair, or replacement. You should hear back from the company directly with confirmation on how the refund/replacement will be issued or the next steps to get the item repaired.

DoNotPay Helps You Make Any Recall Claim

Our Product Recall Claims product isn’t exclusive to just the Johnson and Johnson recall! With years of experience and expertise, DoNotPay can help you get your recall/refund from several entities. These include:

Want to stay informed about important recalls in the future? Our recall monitor keeps track of your digital receipts and quickly tells you when something you bought gets recalled.

DoNotPay also has two car recall products that you can use to either monitor recalls or schedule free repairs. All you need is your car’s VIN to get started!

Need Something Else? DoNotPay is On Your Side

DoNotPay can help you get refunds for any defective products, even if they don’t have recalls. We can also draft complaint letters about companies that frequently sell malfunctioning items. Next time you have a problem, come to DoNotPay first!

Recalls are unexpected, but if your product becomes recalled, you should be able to make a recall claim without hassle quickly. Unfortunately, trying to make a claim through the manufacturer can lead to many channels, a long process, and unanswered questions. DoNotPay reduces the time it takes to make a claim and ensures that all necessary information is submitted to the right parties so that you can get the compensation you deserve. If you’re ready to make a claim, by signing up today!

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