ByAll the Different Ways to File CVS Complaints and Have Your Issues Resolved Fast
CVS Health is the largest pharmacy chain in the United States, covering more than 9,900 stores in 50 states and Puerto Rico.
It also has the largest retail pharmacy network in almost every state. It's part of an international company that includes outpatient hospitals, planned healthcare services, a pharmacy benefit manager, and other health-related subsidiaries.
CVS is one of the most successful companies in the world, with over $268 billion in revenue in 2020 alone.
The company's success doesn't necessarily mean they’re always providing top-notch services to customers. In fact, it is estimated that over $3 billion a year is transferred from CVS into the pockets of insurance companies because of their illegal billing practices.
The major problems customers have with CVS include :
- Pricing drugs up to a week in advance
- Poor customer service and long wait hours
- Lack of transparency as to why drugs are being charged more than their actual cost
- Lack of transparency in what’s being paid to pharmacists outside the company
CVS is even accused of charging customers for items that were never purchased from them. On top of these already alarming issues, CVS has been involved in several major international concerns, including:
- Complaints to the FDA and to the MA Board of Pharmacy regarding potentially illegal practices
- Alleged violations of international anti-trust laws
- Alleged violations of international trade laws regarding discriminatory pricing actions
- The criminal charges in Florida to which the company pled guilty to
Given the plethora of allegations regarding deceptive business practices and criminal charges the company has been convicted of, it’s no surprise that customers are frequently running issues when dealing with CVS.
In this article, we’ll show you several options to file complaints against CVS and have your issue resolved one way or another.
How To Reach CVS Customer Support File a CVS Complaint
If you have a complaint about any of the services the healthcare company provided you, you can call 1-800-SHOP-CVS (1-800-746-7287). The customer support is available Monday through Friday, 8:00 p.m. to 10 p.m. ET, and Sat. & Sun. from 10:00 a.m. to 6:30 p.m. ET.
Overall, the customer service response times are fairly quick. However, if you are leaving a message and need to get a call back, this can take some time.
If your complaint is about an account at the store level, you should expect a return call in less than 48 hours. If it is about an insurance claim issue, you can expect your claim issue to be resolved within seven business days.
You can also email the company using their online form. The company responds to emails in about a week. If your issue is related to an individual pharmacist, you should expect to receive a call within seven business days.
| Ways To File a Complaint With the CVS Customer Support | |
|---|---|
| Website | https://www.caremark.com/wps/portal/CONTACT_CAREMARK |
| Phone | 1-800-746-7287 |
| Email form | https://www.cvs.com/help/email-customer-relations.jsp?callType=store |
How To File a CVS Caremark Complaint
The pharmacy chain is actually a subsidiary of the international company, CVS Caremark Corporation.
To file official CVS Caremark complaints, customers need to write a complaint letter and submit it to:
Corporate Compliance Department CVS Caremark Corporation One CVS Drive Woonsocket, RI 02895-7143
The company responds to complaints within 90 days.
How To File a Complaint Against CVS With Government Agencies
If you want to raise your concerns regarding the company's business practices, you have several options at your disposal.
You can also file complaints against CVS Health with the following agencies :
- American Medical Association (AMA)
- The Better Business Bureau (BBB)
- The Health Care Financing Administration (HCFA)
- Federal Trade Commission (FTC)
- Medicare
Filing a Complaint With the AMA
The AMA is a collections agency that helps the public and patients file complaints about any healthcare provider.
To file a complaint with the AMA, you can submit your letter to:
American Medical Association 1771 N Street NW, Suite 700 Washington, DC 20006-2118 U.S.A.
Filing a Complaint With the Better Business Bureau
You can file a complaint with the Better Business Bureau by filling out an online form. The form asks for your contact information, as well as information about your complaint and why you feel that CVS deserves a complaint.
The form will ask you to specify what CVS service or product had caused the complaint, the date of purchase, and whether you were satisfied with the resolution provided.
Filing a Complaint With The Health Care Financing Administration
The Health Care Financing Administration is the federal agency that administers Medicare and Medicaid.
To file a complaint with the HCFA, you can submit your complaint letter to:
Health Care Financing Administration Attn: CMS Ombudsman Program 5600 Fishers Lane, Room 1032 Rockville, MD 20857-0001 USA
Filing a Complaint With the Federal Trade Commission
If you feel that CVS is committing a deceptive marketing practice, you can file a complaint with the Federal Trade Commission (FTC) through their Report a Fraud page.
FTC will investigate the claim and review the responses from the company. When a final decision is made, they will let you know. The complaint process is free of charge.
Filing a Complaint With Medicare
To file a complaint with Medical, you should contact Medicare Complaint Line (800-633-4227) and provide them with a file number and complaint letter.
Make sure you have included your personal information, such as your address, phone number, date of birth, and social security number.
How To Send Demand Letters To CVS in Small Claims Court
If you are injured by the company's negligence, you can file a lawsuit against CVS in small claims court. Small claims court is an informal and non-jury trial that allows any person to send demand letters to another for up to $5,000.
To file a lawsuit against CVS, you need to first draft a demand letter. A demand letter outlines the nature of the complaint and how much you are seeking in compensation.
The demand letter should include the following information:
- The date of the incident
- How much damage the incident caused
- What exactly you want CVS to do to remedy the issue
- How other parties may be responsible for your injuries
- Your account information and contact information
Be sure to write a clear, concise, and professional letter. A less formal or a more personal letter will not be accepted in court.
To prepare for your small claims court trial, have all your evidence in order, such as medical records, photographs of the injuries and witnesses who can testify on your behalf. Be ready to defend yourself with appropriate evidence.
If you win the case, you can collect any damages due to you for up to $5,000.
DoNotPay Can Help You Send Demand Letters To CVS In Small Claims Court In Minutes
procedures can be quite complex, and if you don’t write a concise, professional demand letter, the court might not consider your case. At the same time, hiring an experienced lawyer to draft one might cost a small fortune, so most people never get the justice they deserve.
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- Tells us how much money you are owed by the company, if applicable
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- Answer a few simple questions from our chatbot
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We will email a demand letter to CVS on your behalf and help you fill out the necessary complaint letterss, so if you’re unsatisfied with their response, you escalate the issue and take the case to small claims court.
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