Cancel the National Grid Service In Two Minutes

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How to Cancel National Grid With Zero Hassle

National Grid is a multinational company that provides customers with gas and electricity. If you feel like it might be time to quit this one and move to another similar service, you’ve come to the right place. Read on to discover the best way to cancel the National Grid service.

How to Cancel National Grid Service On Your Own

donotpay how to cancel any service

When you have a contract with National Grid, the company lets you either stop or transfer their service. If the latter option doesn’t suit you, you can cancel National Grid by:

  • Calling the company
  • Using your account on the National Grid website

How to Cancel National Grid Over the Phone

Before you try and get in touch with National Grid to cancel their service by phone, you’ll need their contact information:

National Grid Contact Numbers


+1 (800) 642-4272

Upstate New York
+1 (800) 322-3223


+1 (800) 322-3223 (electric)

+1 (800) 870-1664 (gas)

Rhode Island
+1 (718) 643-4050

Metro New York

Follow these steps to request National Grid to cancel their services for you over the phone:

  1. Dial the number from the table that corresponds to your location
  2. Wait for a National Grid agent to pick up
  3. Ask them to cancel their services

If you’re canceling National Grid because you’re moving to an area where they don’t provide their services, you need to notify the company at least seven days before your move-out date.

When you call National Grid, they might ask you to give them your:

  • Address
  • Account number
  • Move-out date (if this is the reason why you’re canceling)

You should also note National Grid might ask you to type your account or credit card numbers on your phone keypads.

How to Cancel National Grid Online

If you have an account on the National Grid website, you can use it to cancel the service. What you need to do is:

  1. Go to this National Grid page
  2. Choose the Stop Service option
  3. Log in to your account
  4. Follow the prompts from the site from then on

Cancel National Grid No Muss No Fuss With DoNotPay

You are probably anxious at the mere thought of having to deal with a major company like National Grid on your own—and we don’t blame you for that. Calling customer services and enduring the constant back and forth in the communication with the company’s agents is a real pain in the neck.

You can skip all this headache, though, and let our AI Consumer Champion cancel National Grid for you! The process is unbelievable fast and simple too. You only have to:

  1. Log in to your DoNotPay account from your
  2. Select Find Hidden Money in the dashboard
  3. Tell us it’s National Grid you wish to cancel

With these three short steps, you’re all good to go! DoNotPay doesn’t question your decisions or demands detailed reasons why you want to get rid of a particular service—and the trick works with any unwanted subscriptions.

If you still need to speak with someone from National Grid, let DoNotPay contact the company for you, so you can skip the insufferable phone queues.

National Grid is also notorious for annoying its customers with automated robocalls, so you best learn how to report National Grid robocalls.

Can You Cancel With








In Person

Company Website


What Service to Switch to if You Quit National Grid?

Whatever your reason to cancel National Grid, you’re going to need gas and electricity in your home. Here are some services to pick from if you’re looking for an alternative to National Grid:

Energy Companies



Dominion Power

5.7 cents per kWh

  • Solar Purchase Program
  • The ability to transfer the unused energy into the next billing month

Con Edison

17.1 cents per kWh (Tier 1)

25.3 cents per kWh (Tier 2)

  • A large number of subsidiaries that offer various services
  • Counts 10,000,000+ customers

DTE Energy

8.2 cents per kWh0

  • Environmentally friendly energy sources
  • Strong system capacity (11,000+ MW)

Here is Everything Else DoNotPay Can Do for You

If you thought canceling subscriptions and memberships is the only service DoNotPay offers—boy, do we have a surprise for you then! Our AI Consumer Champion is ready at your fingertips to start assisting you with a number of different issues you might be going through. For example, you can learn how to get help with electric bills in NJ if you live in that area.

Here are some other tasks and services DoNotPay is happy to help you with:

You can access DoNotPay even now using any to start using these many features.

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