Find Out If You're Affected by the Benefiber Recall

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How to Claim the Benefiber Recall

Benefiber is a brand of over-the-counter dietary supplements. While it's usually seen as a safe product to purchase, a large amount of their products have recently been recalled that were on the shelves from October 29, 2019, to January 21, 2020. If you've purchased one of these products within those dates, how can you file a claim in the ?

While you can return your product to the store you purchased it from, doing that can be a bit of a hassle. After all, have you saved all of your receipts and packaging from the past couple of years? When it comes to the Benefiber recall and all other product recalls, it's much easier to use an automated solution like DoNotPay to take care of the issue for you.

How Do I Make a Claim for the Benefiber Recall?

To make a claim for the Benefiber recall, you can do one of two things:

  1. Call the GSK Contact Center at 1-800-452-0051
  2. Return the product to the store you purchased it from

We all know what it's like to call a contact center though. At times, a person can be put on hold for over an hour before they get to speak to an operator, and almost nobody has time for that.

Driving up to a store can also be a huge inconvenience in your day-to-day life just for a bottle of fiber supplements. The entire process is often annoying, time-consuming, and not worth the time or effort put into it, but what else can you do in order to get your money back or item replaced? You do have one more option if the above isn't worth it for you, so don't worry.

What Happened with the Benefiber Recall?

GSK Consumer Healthcare voluntarily recalled a large portion of their products in 2020 after one customer found a piece of a plastic lid inside the product. This can pose a choking hazard if it's not caught before consumption, and the company was worried this could happen with other products they've put on shelves too.

The recalled products include the following:

1. Benefiber Healthy Shape Prebiotic Fiber Supplement


  • 500G
  • UPC 886790018872
  • Lots: MP8B

2. Benefiber Prebiotic Fiber Supplement


  • 500G
  • UPC 886790218302
  • Lots: YT2Y, 7D6E

3. Benefiber Prebiotic Fiber Supplement


  • 760G
  • UPC 8886790211907
  • Lots: UV5C, 648H

Who is Eligible for the Benefiber Recall?

Anyone who purchased the above products between October 29, 2019, to January 21, 2020, is eligible to make a claim on the recall. You still have to prove you purchased the product, and your chances of receiving a refund or replacement are higher if you still have the receipt in your possession.

The affected products also have these expiration dates:

  • September 2021
  • October 2021
  • November 2021

Be sure to check the product code, expiration date, and the name of your product.

What Do I Do If My Product Has Been Recalled?

The first thing to remember when a product has been recalled is that you don't need to panic. A recalled item doesn't always mean that you, personally, have been affected by it, but it's better to be safe than sorry. If your product has been recalled, stop using it immediately and find out how to make a claim on it. Check out the product you purchased for the product code, expiration date, and any other identifying information to be sure it's part of the recall before you make a claim.

Do I Immediately Get a Refund if I Make a Claim on my Product?

The refund likely won't be immediate, or it may only be a partial one. In some cases, you'll just be sent a replacement item. It mostly depends on what the recall notice says, so be sure to read over that thoroughly to know what you get out of making a claim.

Going through the process of calling GSK or going up to the store can be disappointing if you're not getting what you expected. However, DoNotPay can make this a lot easier for you.

How to claim refunds, repairs, or replacements for recalled products

using DoNotPay:

Through our Product Recalls product, all you have to do is tell us about the product you purchased and provide receipts/other evidence, and we'll contact the company on your behalf. Whether you're looking for a refund, repair, or replacement for your product, DoNotPay can make sure that your request gets delivered to the right people.

How the Product Recall Claims product works:

1. Tell us about your purchase, including the product name, brand, store you purchased the item from, price, and date of purchase. If you purchased the item online, enter your transaction details and payment method as well.

2. Tell us how you found out about the recall.

3. Choose whether you want a refund, repair, or replacement.

4. Upload photographic evidence of your purchase and the product if you still have it.

5. Choose whether you have the capacity to return the item or not.

And that's it! DoNotPay will send your recall request to the manufacturing company on your behalf, asking for a refund, repair, or replacement. You should hear back from the company directly with confirmation and how the refund/replacement will be issued, or the next steps in getting the item repaired.

Why Use DoNotPay to Make Your Benefiber Recall Claim?

Simply put, it's easier than going through the process on your own. You don't have to make any phone calls or drive up to the store you purchased your item from. It's fast, easy, and successful to solve your problem with DoNotPay.

It’s Fast.You don't have to spend hours contacting the manufacturer or tracking the most recent recalls to see if you’re affected.
It’s Easy. You don't have to keep a giant box of receipts or haggle with a customer service rep on the telephone.
It’s Successful.You can rest assured knowing we'll make the best case for you.

What Else Can DoNotPay Do?

DoNotPay can do a lot more than simply help you with the Benefiber recall. Aside from making your recall claims, DoNotPay can also make insurance claims, file a complaint, dispute seatbelt tickets, and claim a warranty.

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