How to Make a Claim in the Barkbox Recall

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What You Need to Know About the Barkbox Recall

Americans spend $99 billion a year on their dogs and cats, reports CNBC. Treats and toys are one of the biggest spending categories, and subscription boxes where you receive a monthly package of dog products are soaring in popularity. Barkbox is one of the top subscription boxes and was recently the target of a .

With monthly shipments going to thousands of dog owners, you need to know which specific shipment was affected and which product in the box was actually recalled. With DoNotPay, you can automatically monitor and track such complex recalls and keep your dog healthy and safe.

Why is There a Barkbox Recall?

It all started when a pet owner, Sarah Elizabeth, posted on her Facebook wall on May 26, 2021. She claimed that her dog, Sugar, died within a day after taking a duck-flavored Lucky Chew Sticks delivered to her by Barkbox. Having consumed the treat the previous day, Sugar started vomiting the following morning and died later while at the vegetarian's office.

Following this, the Lucky Chew Sticks manufacturer, Loving Pet, and its distributor, Barkbox, issued two statements a day apart.

The two companies promised to look at the matter and conduct internal and independent investigations to ascertain whether the Barkbox treat was really the cause of Sugar's demise. Barkbox also paused all shipments of the duck-flavored Luck Chew Sticks.

Less than two weeks later, Barkbox emerged with an update. They assured the customers that everything came out clean after conducting investigations using Sugar's medical records and retesting the product for any contamination. And therefore, the Luck Chew Sticks weren't in any way the cause of Sugar's death.

However, concerned customers were free to request a replacement from the company. Therefore, if you still have the box affected by the Barkbox recall, you can learn how to make a claim.

How Do I Make a Claim for the Barkbox Recall?

Any dog owner who received the Barkbox shipment containing Lucky Chew sticks can make a claim and request a replacement box.

To make a claim, contact the Barkbox customer service team and:

  • Notify them that you were affected by the Barkbox recall
  • Include a picture of the barcode and SKU on the back of the BarkBox

You can also email the Lucky Chew Sticks manufacturer and request a replacement voucher for the actual treats product.

Can I Report a Problem with Pet Food?

Yes. Whether it's Barkbox or any other pet food company, it's important to file a report as soon as you find any safety or quality issue with their products. Pet food and treat problems can be reported through three channels:

  • File a complaint via the FDA.
  • Report it to the Department of Agriculture in your state. Check your state's animal feed regulator.
  • Mail or contact the manufacturer.

Filing these reports can take time, and it can be tedious trying to follow up and see the status of your report. Using a third-party company like DoNotPay can save you stress and time and get you fast recall results.

How to Check for Pet Food or Any Product Recalls Using DoNotPay's Product Recall Monitor

DoNotPay can check to see if any of your recent purchases have been recalled. Simply forward any receipts you have to, and we'll scan them against our updated list of recalled items.

How the Product Recall Monitor works:

  1. Register your email for our Recall Monitor through the Product Recalls product.
  2. Forward any email receipts you have to (you can set up auto-forwarding to make it easier!)
  3. DoNotPay will notify you immediately if one of your purchases is recalled. We'll then help you claim a refund or replacement for it through the steps above!

Be at the top of the funnel whenever there are product recalls by subscribing to this amazing service.

How to Claim Refunds, Repairs, or Replacements for Recalled Products Using DoNotPay

Through our Product Recalls product, all you have to do is tell us about the product you purchased and provide receipts/other evidence, and we'll contact the company on your behalf. Whether you're looking for a refund, repair, or replacement for your product, DoNotPay can make sure that your request gets delivered to the right people.

How the Product Recall Claims product works:

  1. Tell us about your purchase, including the product name, brand, store you purchased the item from, price, and date of purchase. If you purchased the item online, enter your transaction details and payment method as well.
  2. Tell us how you found out about the recall.
  3. Choose whether you want a refund, repair, or replacement.
  4. Upload photographic evidence of your purchase and the product if you still have it.
  5. Choose whether you have the capacity to return the item or not.

And that's it! DoNotPay will send your recall request to the manufacturing company on your behalf, asking for a refund, repair, or replacement. You should hear back from the company directly with confirmation and how the refund/replacement will be issued, or the next steps in getting the item repaired.

Why Use DoNotPay to Track Nutro Dog Food Recalls?

There are three key reasons why DoNotPay is very useful when it comes to tracking product recalls and helping you to make a claim.

It’s Fast.Get instant recall alerts and support for making a claim.
It’s Easy. You don't have to struggle to fill out tedious forms, argue with the manufacturer, or keep track of all your purchases.
It’s Successful.You can rest assured knowing your voice is heard by the manufacturer.

What Other Recalls Can You Track Using DoNotPay?

It's not difficult to realize why DoNotPay is the top choice for anyone who cares about recalls and product safety. We offer tried and tested solutions that are easy, fast, and successful.

Apart from the Barkbox recall, we can help with:

DoNotPay can also help you with problems beyond product recalls. For example, we can assist you with:

Contact us today to get started.

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