How To File American Telephone and Telegraph Company (AT&T) Complaints
AT&T is one of the largest providers of phone, internet, and TV services in the United States.
Millions of Americans use AT&T services every day, but many of the company's users report problems with frequent service outages and connectivity problems.
Almost everyone has had problems with their AT&T services at some point, but do complaints alone ensure proper resolution? This article will answer the question of how to file AT&T complaints and take legal action if the company refuses to address your complaint and resolve the issue.
How To File a Complaint With AT&T
When it comes to resolving service issues, AT&T should treat all customer complaints equally. No matter how big or small your issue might be, you should always have your voice heard.
To file a complaint with AT&T, you can call the appropriate customer service phone number (see table below).
It is important to note that all complaints are recorded in order to help them be tracked, and figures about these complaints can be used to help improve services. The records are kept by AT&T employees in different departments and then passed on to an executive decision-maker at the company for further review.
You can also go online and file a complaint through its website. In most cases, the company will provide you with a tracking ticket number that will help you keep track of its progress through your case.
If you're filing an issue with AT&T via the website, you should provide as much detail as possible about your problem so that AT&T can resolve it in a timely manner.
AT&T's customer service hours are weekdays from 8:00 am to 11:35 pm. The company offers next-day service for all their cable customers. If you're a non-cable customer, your repair should be completed within three working days, but sometimes it can take longer.
It is recommended that you have a backup plan in case of an internet outage, as it could take up to five days before you're back online.
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What Can You Do If Customer Service Doesn't Resolve Your Issue?
AT&T's customer service is known to be among the best in the industry. Regardless of whether you're filing a complaint or have a problem with your services, AT&T should be able to resolve them as quickly as possible.
If you've tried going through customer service and still have an unresolved issue, it might be time to contact the company's executive office. You can do so by calling (210) 821-410 and describing the issue you have with the company’s customer service.
Agencies You Can File an AT&T Complaint With
If the company cannot or does not want to resolve your issue, you can file a complaint against AT&T with:
- The Federal Trade Commission (FTC)
- The Federal Communications Commission (FCC)
How To File an AT&T Complaint With the FTC
AT&T has been an active participant in the federal government's program that puts the FTC in charge of protecting consumers from companies that break the law. If you have a complaint against AT&T, you should first consider filing it with the FTC.
To file a complaint with the FTC, you need to follow these steps:
- Complete an FTC consumer complaint form
- Submit a copy of your AT&T bill showing the charges for which you're complaining
- Attach a copy of any AT&T contracts that you have
- File the complaint within 180 days of the time you were charged, billed, or overcharged by AT&T or from when you first noticed the problem to be eligible for relief and reimbursement costs.
The FTC also researches and investigates consumer complaints against companies that have violated certain laws, when those violations may affect millions of people.
Note that the FTC will not normally take on consumer issues unless they're serious enough to affect many people or if there is evidence that a company is violating federal law.
How To File an AT&T Complaint With the FCC
The FCC is the second government agency that can handle your AT&T complaints. Like the FTC, the FCC also has a Consumer Complaint Center that you can use to file an AT&T complaint.
To file a complaint with the FCC, you can:
- Complete an online complaint form
- Call 1-888-225-5322 to file a complaint by phone
- Fax your complaint to 202-418-1440
How To Sue AT&T in Small Claims Court
For AT&T to be classified as a common carrier, it must provide a certain level of service. If you are completely dissatisfied with your service, you can file suit in civil court against AT&T for breach of contract, fraud, misrepresentation, or negligence.
Before embarking on the process of suing AT&T in small claims court, you should take into consideration the following factors:
- The amount of money you're seeking to recover
- How much time has passed since your dispute
- Whether you have a strong case or not
- Your time, energy, and financial investment required
- Any legal expenses you may face
- How much the lawsuit process will delay the recovery of your money
- Any other factors that will affect your decision to sue AT&T
If you still want to proceed with suing AT&T, the first step is to draft and send them a demand letter. The letter must include the following:
- A demand for the amount of money you're seeking
- A statement that you are suing AT&T for breach of contract
- A statement that you are suing AT&T for fraud, misrepresentation or negligence
- The amount being sought must be equal to or less than a $10,000 limit set by your state's small claims court system
- Include the name and address of AT&T's CEO
If you don't hear back from AT&T within the allotted time, or if you're not satisfied with their response, you can then file a lawsuit against them in your state's small claims court.
The procedures and requirements for filing your lawsuit will vary with each state. But most require that you have a valid claim against AT&T and that the amount of money being sought is within the limits set by the state.
DoNotPay Can Help You Sue AT&T In Small Claims Court
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Our award-winning app can help you sue AT&T in small claims court by generating a demand letter and helping you fill out and file all the required legal documents in minutes!
Here’s how you can file a claim against AT&T in a few easy steps:
- Open DoNotPay in your and select the Sue Now product
- Tell us how much money you are owed by the company, if any
- Choose an appropriate reason for your lawsuit
- Answer a few questions from our AI-powered chatbot
- Provide any evidence that will help us build your case
The process literally takes less than 5 minutes! DoNotPay will put legal pressure on AT&T to resolve your complaint by emailing by creating a professional demand letter and mailing it to the company on your behalf.
The app will also help you fill out the necessary court filings, so if the company fails to respond or you decide to reject their offer, you escalate the issue and take the case to small claims court.
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