Easily Claim the Amazon Hoverboard Recall

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Easily Claim the Amazon Hoverboard Recall Today With DoNotPay

Hoverboards are fun toys, but you should never continue to use one that’s under a recall! Even if a product doesn’t show signs of damage, you should have it inspected by a professional before something bad happens. The Amazon hoverboard recall is estimated to affect over 235,000 individual toys … many of which are owned by children!

Concerned consumers often have never handled a toy recall claim before and don’t know where to start. Recalls can happen for all types of everyday products, from microwaveable snacks to sunscreen. Take a deep breath: even if you can’t figure it out yourself, there’s always an easier solution.

What Happened With the Amazon Hoverboard Recall?

The hoverboards with GLW battery packs have been reported to overheat, producing smoke and small fires. Thankfully, the CSPC says that no injuries were reported at the time of the recall. The hoverboards can still function even with an overheated battery, so many consumers might not realize the product is defective.

Where Were the Hoverboards Sold?

Many of these hoverboards were sold at Target, Walmart, and Toys R Us between September 2016-2018. They were also carried by online storefronts like Amazon.com and Walmart.com, just to name a few.

How Do I Know if My Hoverboard is Affected?

The letters ‘GLW’ are visible on the defective battery packs on the underside of the hoverboard. The serial number below the barcode also starts with ‘GLW,’ followed by a string of numbers and other letters.

Pay attention to the product’s year, indicated by the 11th and 12th digits in the bar code. If it’s either a 16 or 17, it needs to be replaced.

Additionally, the defective hoverboards were sold in the following colors:

  • Red
  • Red monochrome
  • Green
  • Blue
  • Ocean Blue
  • Purple
  • White
  • Black
  • Black monochrome
  • Camouflage
  • Rose gold
  • Spectrum
  • Carbon
  • Galaxy

Steps to Take to Claim the Amazon Hoverboard Recall On Your Own?

The hoverboards in question were the Hovertrax 2.0 models manufactured by Razor from September 2016-August 2017. Only the ones outfitted with a GLW battery are suspected to have a potential defect. If you think that your product is damaged, here’s what you need to do.

Discontinue UseStop using the hoverboard immediately.
CallRazor customer support to report the situation. The phone number is 866-467-2967, and the line is open from 8 a.m.-5 p.m. Pacific on weekdays.
Go onlineIf you prefer, you can also fill out Razor’s online contact form.
Make a ReturnOnce you’ve spoken to a representative, they will provide you with a prepaid shipping label to return the hoverboard’s battery pack.

Since live customer support hours are limited, it can be hard to squeeze a phone call into your busy schedule. Depending on the call volume, you may also get put on hold for several minutes, drawing out the process even more!

The online form is more convenient, but you also don’t know when the ticket will be opened. One Reddit user has reported that it can take support staff upwards of a week to respond to concerns.

Additionally, the online form states that Razor might share your personal information with the CPSC (Consumer Product Safety Commission). If you would rather keep those details private, you have to give Razor a written notice within ten days.

Sometimes the prepaid shipping label can get lost in spam folders or be sent to the wrong email address. This isn’t uncommon, especially when using a different email address to contact support instead of the one used to buy the hoverboard. If you don’t have access to the original email address, you’ll have to go through the process all over again!

The Easier Way to File Your Amazon Hoverboard Recall Claim with DoNotPay

Due to factors out of your control, the recall claim process can be a big headache. With DoNotPay, all you have to do is tell us about your purchase, and we’ll do the rest!

How the Product Recall Claims Product Works:

  1. Tell us about your purchase, including the product name, brand, store you purchased the item from, price, and date of purchase. If you purchased the item online, enter your transaction details and payment method as well.
  2. Tell us how you found out about the recall.
  3. Choose whether you want a refund, repair, or replacement.
  4. Upload photographic evidence of your purchase and the product if you still have it.
  5. Choose whether you have the capacity to return the item or not.

And that’s it! DoNotPay will send your recall request to the manufacturing company on your behalf, asking for a refund, repair, or replacement. You should hear back from the company directly with confirmation on how the refund/replacement will be issued or the next steps to get the item repaired.

Customers love the DoNotPay process because:

  1. Starting a recall claim only takes a minute of their time!
  2. There are no complicated or hidden steps!
  3. All it takes is a few pieces of information for us to make your successful claim!

DoNotPay Helps You Make Any Recall Claim

Our Product Recall Claims product isn’t exclusive to just the Amazon Hoverboard recall! With years of experience and expertise, DoNotPay can help you get your recall/refund from several entities. These include:

Want to stay informed about important recalls in the future? Our recall monitor keeps track of your digital receipts and can quickly tell you when something you bought gets recalled.

also has two car recall products that you can use to either monitor recalls or schedule free repairs. All you need is your car’s VIN to get started!

Need Something Else? DoNotPay is On Your Side

DoNotPay can help you get refunds for any defective products, even if they don’t have recalls. We can also draft complaint letters about companies that frequently sell malfunctioning items. Next time you have a problem, come to DoNotPay first!

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