All the Different Ways to File an Amazon Complaint and Have Your Issues Resolved

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How To File an Amazon Complaint and Get Justice and Compensation You Deserve

Amazon is a giant company that has over 150 million customers and ships billions of items annually. With hundreds of thousands of shipments going out every day, it's common that something goes wrong.

The most frequent issues with customer’s orders include:

  • Items get lost
  • Items are shipped to the wrong address
  • Items get damaged in transit

Apart from common issues with Amazon orders, recent customer complaints have revealed several disturbing facts about the online retailer:

  1. Amazon fails to inform its customers about the hidden charges, extra fees, and taxes that get added to their final bill
  2. The company’s shipping and returns policies are too vague, and it's not clear if they actually follow through with their promises
  3. There is no easy way to get in touch with a customer service representative, and the representatives aren’t very helpful in resolving customer issues
  4. Amazon doesn't offer a convenient way for customers to give feedback or complaints about its products
  5. The online retailer has a very ambiguous safety disclaimer on their website that says "safety is very important to us" but fails to clarify what that means in practice
  6. Even the CEO and President of the company himself, Jeff Bezos, has been accused of abusive behavior towards his employees

Whatever specific issue you have with the online retailer, this article will show you how to file a complaint with the Amazon Customer service and, if they don't respond or don't resolve the matter, escalate the issue and take the retailer to small claims court.

How To File a Complaint With Amazon’s Customer Service

To file an official complaint with the online retailer, you can:

  • Call customer service at 1 206-922-0880
  • Log into your Amazon account and click on the complaints link at the bottom of the page.

If you choose to call, keep in mind that their customer service support representatives can only assist you with your orders. If you have a complaint regarding shipping or billing issues, you'll have to speak directly with one of their supervisors.

The response times from Amazon's customer support are horrendous. If you're trying to resolve an issue with an order, it can sometimes take up to a week for the representative to call you back with an answer.

Amazon has a bad reputation for giving its customers the run-around and not following through with their promises, so it's best to prepare yourself for that kind of situation.

How To Reach Amazon Customer Service
  • Customer support: 00 1 206-922-0880
  • Corporate office: 1-206-266-1000
EmailNot Available
TwitterAmazon Help

How To File a Complaint Against Amazon With the FTC

The organization that normally handles complaints about online shopping is the Federal Trade Commission (FTC), and you can lodge a complaint by using the Report a Fraud feature on their official website.

The main goal of the FTC is to help you resolve your dispute with Amazon and then prevent the company from repeating mistakes that led to that dispute. This will ensure that Amazon provides a sound and fair service to you and other customers in the future.

The FTC also looks into companies that engage in unfair business practices, such as hiding additional charges from the customer or deliberately misleading customers about their policies.

How To File a Complaint Against Amazon in Small Claims Court

Filing a complaint against Amazon in small claims court is an option if you've tried all other options without getting any results.

In order to take the matter to small claims court, you must first draft a demand letter notifying the online retailer of your intent to sue.

The demand letter must be sent to Amazon's legal department by certified mail. A copy of the letter must also be sent to Amazon's executive office, specifically including Jeff Bezos (the CEO) and his assistant, whose contact information is available on Amazon's website.

Writing an official demand letter has its own nuances that you should follow in order to ensure that your complaint gets taken seriously.

Here’s what your demand letter should include:

  • Your name, address and contact information
  • Clearly stated basis of the complaint—how much money the company owes, what products were never delivered, or what items you have issues with (e.g., which items were damaged during delivery)
  • An outline of the circumstances under which Amazon failed to live up to its end of the bargain with you

If possible, attach copies of relevant documents to the letter. This should include any signed agreements that prove that Amazon agreed to a specific deal with you, such as an order confirmation letter or an email from customer service. If you have receipts for your purchase, these can also be useful.

In the closing section of your demand letter, make sure to let Amazon know that they have a certain number of days to respond to this letter (approximately 30) before you proceed to take legal action against them.

DoNotPay Can Help You Sue Amazon In Small Claims Court Without a Hassle

Demand letters need to pre professionally written in order to be considered valid by a small claims court.

If you don’t want to spend weeks drafting the letter and filing court forms but still want to hold Amazon accountable for their actions (or lack thereof), DoNotPay is here to simplify the process!

Our award-winning app can help you sue Amazon in small claims court by generating a demand letter and submitting the required court documents for you in minutes!

Here’s all you need to do you can file a claim against Amazon through DoNotPay:

  1. Open DoNotPay in your and select the Sue Now product
  2. Enter how much money you are owed by the company (or the monetary damages suffered as a result of their negligence)
  3. Choose a reason for your lawsuit
  4. Answer several questions from our AI-powered chatbot
  5. Provide any evidence (correspondence with Amazon representatives, receipts, other relevant information) that will help us build your case

That’s it! DoNotPay will email a demand letter to Amazon and put legal pressure on the retailer to resolve your issue.

The app will also help you fill out the necessary court documentation, so if Amazon doesn’t respond or refuses to repair the damages they caused you, you can escalate the issue and take the company to small claims court.

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