How to Cancel UPS Shipment the Easy Way

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Cancel Your UPS Shipment the Easy Way

United Parcel Service, or UPS, handles shipping and receiving for customers in the US and elsewhere. You can visit a UPS store in your area to get your packages handled promptly. If you no longer need a package sent with arrangements using DoNotPay for even more convenience.

DoNotPay is here to offer guidance on cancellations and more. No matter if it's through UPS or another business, DoNotPay can help.

First, Try to Cancel With the Original Company

If you placed an order online, you should attempt to cancel your delivery through the original company you purchased from. Say you bought an item off Walmart's website or something unique from Etsy, you can stop the order from ever going through to the UPS shipping department. Whether you've bought used goods off eBay or something brand new elsewhere, the Cancel Anything product from DoNotPay can help you get it handled.

If you missed the cancellation window and the package has already been picked up by UPS, you will need to contact them instead.

Try Contacting UPS Yourself

You are, of course, free to contact UPS yourself to get your shipment canceled. It may just take more time and breed frustration. Reach out to them via phone or online for the fastest service.

The customer service team is typically available between 6 AM to 1 AM EST, daily.

UPS Customer Service Number1-800-742-5877
UPS Support Email FormContact Form
UPS Online CancellationUSPS Dashboard
UPS Cancellation FAQHelp Page

Note that UPS uses the term "void" for canceling shipments. When you're trying to find information on their site, be sure you navigate to the "Void a Shipment" page.

Void Your Shipment Online

The fastest route is to void your shipment online. You will need to have an account and log in to do this. In your shipping history, you should see a vertical ellipsis icon that looks like 3 dots in a straight column. Click this, and then:

  1. Open the Actions menu.
  2. Find the "Void" option.
  3. Make your final selections and watch for the red void icon to appear next to the shipment details.

Use the Virtual Assistant

UPS also offers a virtual assistant. You can ask your questions and get your shipments voided through this online option. Simply type "void a shipment" and the assistant will walk you through the steps.

Use the Email Form

Rather than offering a support email, UPS has a form available for you to fill out. They ask that you log in to an account first so the support team can respond as promptly as possible with all of the information already at their disposal. Once you sign in, you can then leave a message that they will respond to when they can.

How Long Do I Have to Void a Shipment?

You may only void a shipment with UPS up to 90 days after a shipping label was created. This is for online voiding only. You can still contact customer service and request a void up to 180 days after the creation of a label. Past 180 days, you can no longer cancel.

Dispute Your UPS Delivery with DoNotPay

If you want to avoid delivery by order with DoNotPay. Our Cancel Anything product works in just a few steps:

  1. Search for the Cancel Anything product on DoNotPay.

  2. Enter the name of the company you need to cancel your order/payment with.

  3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.

The cancellation letter will include all necessary details and requests. DoNotPay sends it for you so it's yet another task off your to-do list.

Get a UPS Return Label With DoNotPay's Help

A prepaid return label allows you to send items back. If you tried to cancel your UPS package but it didn't happen as planned, you can instead send back the items you didn't want to receive. DoNotPay offers a Return My Purchase product that helps with this.

Ask for a Refund

You can also ask for a refund from UPS. Use the same customer support number as above, or get DoNotPay's help for this matter as well. The chargebacks and refunds product allows DoNotPay to request on your behalf.

Will DoNotPay Assist with Other Cancellations?

Absolutely. DoNotPay works across all businesses to ensure we can easily help you cancel the services you no longer need. We'll help you cancel:

Can DoNotPay Help Me Set Up Any Appointments?

Cancellations aren't all people struggle to handle. If you need appointments set up, DoNotPay can help with services related to this as well. We'll help you learn how to get set up with appointments for:

DoNotPay can either provide information on how best to set up an appointment and contact the agencies yourself, or we'll handle the request on your behalf. DoNotPay vows to make your life easier, however, you'll let us.

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