How To File a Staples Complaint and Get Compensation

Staples is the largest office supply store in the U.S. and has been around since 1986. They are a major office supply retailer with millions of customers in the States and over $28 billion in annual revenue.

While Staples has a decent overall reputation, the main problem with the company stems from their "Price Match Guarantee." Shoppers who find an item cheaper at another store and show Staples the price comparison can get the difference refunded to them, no questions asked.

There is a caveat with this guarantee—Staples has a list of exclusions that seem to get shoppers in trouble. Items on sale or items that were used as demonstrator models are not able to be price matched. In addition, there is also an exclusion for competitor coupons which can lead to refusal of a refund.

Other common Staples complaints revolve around defective items, inaccurate shipping estimates, and unhelpful customer support agents. As if all of this were not enough, the information obtained from the Better Business Bureau (BBB) on Staples reveals that there are over 40 complaints on file with the BBB.

If you've encountered a problem with the company, we'll show you how to file a Staples complaint and, if need be, send demand letters to Staples in small claims court.

How To File Staples Complaints—Here’s The Staples Complaints Phone Number You’ll Need

Staples’ Contact Us page is divided into several categories:

• General Inquiries
• Website Feedback
• Products and Services
• Return and Exchange Requests
• Billing & Payment Issues
• Employment Opportunities
• Business Account Requests.

If you want to contact Staples specifically for a complaint or if you ordered a product online, the best way to proceed is to fill out the form on their Contact Us page. For other issues and inquiries, you can always call the customer service phone number at 1-800-378-2753. The waiting times are usually short and the representatives are usually helpful.

The company also offers a live chat option. This method of service is more immediate than the contact form, but the support agents on live chat are much less skilled in dealing with complicated issues. Some Staples employees have even been caught using foul language in live chat conversations.

If you have a very serious complaint, such as getting arrested for shoplifting due to poor customer service from a representative, you can also mail the complaint to the company’s CEO, Ron Sargent at:

Staples, Inc. 500 Staples Drive Framingham, MA 01702

Contacting Staples through social media can also be helpful. They have official Twitter and Facebook accounts, both of which are monitored by customer support agents.

There is no official email address for Staples complaints directly from the company, but you can find customer support contact information on individual product pages.

How To File Staples Customer Service Complaints

If the company refuses to address your complaint, you can turn to one of the following agencies in charge of protecting consumer rights:

• The Better Business Bureau (BBB)
• The Consumer Financial Protection Bureau (CFPB)
• The Federal Trade Commission (FTC)

Can’t Reach the Staples Complaints Department? File a Complaint With the BBB

The Better Business Bureau is a very popular organization that was established to help resolve disputes regarding the marketplace. The BBB has over 20,000 accredited businesses and 100,000+ non-profit organizations in their system. The BBB has several business profiles for Staples locations and one main profile for the company.

To file a complaint against Staples with the BBB, fill out this online form.

Forget About the Staples Complaint Department and File a Complaint With the CFPB

The Consumer Financial Protection Bureau (CFPB) was set up to protect the rights of consumers and businesses. The CFPB has a CFPB Complaint System, which is similar to other complaint forums such as the BBB’s.

You can file a complaint through CFPB's online form or by mail by using the CFPB's mail: CFPB Consumer Response Center P.O. Box 11788 Washington, DC 20044-1788

Filing a Staples Complaint With the FTC

The Federal Trade Commission (FTC) was set up to promote consumer protection, competition, and public health through its regulatory activities. If you believe Staples has engaged in unfair or deceptive practices, you can report this to the FTC through their Report Fraud assistant.

You can also file a complaint by mail by using the FTC's official address:

Federal Trade Commission Office of the Federal Trade Commission 600 Pennsylvania Avenue NW. Washington DC 20580

If Your Staples Complaint Gets Ignored, Send Demand Letters To the Company in Small Claims Court

In order to send demand letters to Staples in small claims court, you will need to present a compelling case with evidence that proves your claim is legitimate. You will need to include printed documentation of your complaint with Staples, as well as all correspondence between you and the company.

To start the process, you will need to file a complaint with your local small claims court. The process is different in various states, with some courts allowing you to file a claim through an online form and others requiring you to submit the complaint in person with the court's clerk.

You'll also need to draft a demand letter and mail it to Staples using certified mail. The demand letter notifies the company of your intent to send demand letters to and gives them an opportunity to settle the matter outside of court.

A professional demand letter needs to include the following information:

• Your name, address, phone number, and email address
• The amount of money you're suing for
• The time period you demand the money be returned to you
• A clear explanation of how you were wronged by Staples' actions, including specific dates and items
• A statement that the amount does not reflect interest charges since it's a small claim, which is usually one thousand dollars or less in most states.

After serving the demand letter to the company, they will have 30 days to respond. If they agree to settle, you will receive a settlement offer that you need to reply to within 14 days. You can choose to accept the offer or reject it if you believe you can get a better result in court.

If the company does not respond or rejects your offer, the case will go to trial.

Staples Customer Complaints Shouldn’t Go Unnoticed—Send Demand Letters To the Company With the Help Of DoNotPay

Putting together a case against Staples and filing court documentation is a complex and time-consuming process. To make matters worse, you might need to hire a lawyer and spend more money on the process that you’d like to.

Thanks to DoNotPay, you can keep that cash in your pocket. Our app will help you get the justice you deserve without dealing with bureaucracy or spending thousands on lawyers that specialize in small claims.

Our AI-powered app will assist you in suing Staples in small claims court by filling out all the necessary court documentation and creating a demand letter in minutes!

All you need to do is take the following steps:

1. Sign in to your DoNotPay account and click on the Complaint Letters product
2. Let us know how much money Staples owes you
3. Select the reason for your lawsuit
4. Answer our bot’s questions and include any evidence that may help us build your case

Once you have completed the form, we will use your information to create a professional demand letter. We will then send it to Staples on your behalf and put pressure on them to resolve the complaint in a timely manner.

If the company doesn’t provide you with a response within 30 days or if they refuse to compensate you, DoNotPay will help you take them to small claims court.

Any other company giving you trouble? We can assist you with filing your complaints with Dell, Nike, Asurion, U-Haul, Vrbo, or Allegiant Air.

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