Cancel Your SeekHD Subscription and Stop Automatic Payments

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Cancel Your SeekHD Subscription and Stop Automatic Payments

SeekHD can be a useful service for getting tough-to-find information like the name behind a phone number or email address you don’t recognize. Some users have successfully avoided scams or even tracked down scammers using the reverse-lookup tool.

The downside is that it can be hard to cancel SeekHD. When you’re done with a membership or subscription, you want out fast and without any hassle. If it’s easy to sign up for a service it should also be easy to unsubscribe, but we all know that’s not always the case.

There are three options for canceling directly with SeekHD, although customer reviews and complaints indicate these efforts are not always successful. If you’re having trouble or want to avoid problems before they start, a service like DoNotPay can help.

How Do I Cancel SeekHD Membership?

On its website, SeekHD offers two methods of cancellation: logging into your account and canceling on your own or sending a request to the customer support team. The first option is faster and more efficient, as long as you don’t run into issues.

To cancel on your own:

  1. Click the ‘Sign In’ link on the top right of this page.
  2. Enter your email address and password.
  3. Click the ‘My Account’ link.
  4. Choose your membership type: phone search or email search.
  5. Select ‘Change Plan.’
  6. Click ‘Cancel My Membership’ and follow steps to confirm.

One very important thing to double check: Make sure you’re not unknowingly subscribed to both phone search and email search memberships. If so, you’ll have to cancel each one separately to avoid any additional charges.

If you can’t log in or the cancellation isn’t going through for some reason, the form to contact customer service is available on that same page. When you’re filling out the form, follow these tips to expedite the process as much as possible:

  • Enter the email address you used to sign up.
  • In the ‘How Can We Help?’ drop-down menu, choose ‘Billing Help’ underneath the type of membership you have — phone search or email search.
  • Be as detailed as you can in the description field. Clearly state that you want to cancel the subscription and include the date of your cancellation request.
  • Screenshot the completed form before clicking submit and save the image. It will be helpful later if you end up in a dispute with SeekHD.

SeekHD says customer inquiries are reviewed seven days a week, but it could take 24-48 to hear back.

If you don’t want to wait or have concerns about canceling fast before you end up with another charge, DoNotPay’s Manage Subscriptions product is an easy alternative. Just open our app in your , log in and follow a few quick prompts.

SeekHD Customer Service Phone Number and Email

Somewhat ironically for a company that helps people find information, SeekHD does not make its customer service phone number easy to find. The number is not listed anywhere on the SeekHD website, indicating they really don’t want customers to call.

That being said, you can reach out directly by calling 1-888-655-7412 or sending an email to Sometimes you just need to reach a human for answers to specific questions, particularly if you’ve been charged in error, overcharged or billing has continued despite attempts to cancel the service.

If calling seems like the best option, DoNotPay also offers a product to let you jump the phone queue at SeekHD or any company, avoiding hold times completely.

Can I Cancel SeekHD With?Yes/No
SeekHD WebsiteYes
Online Contact FormYes
In PersonNo

Problems With SeekHD Cancellation: Customer Complaints and Reviews

One of the most interesting complaints about SeekHD to the Better Business Bureau comes from a customer who was actually helped by the service. According to the complaint, the person used SeekHD to track down a scammer who sold him a fictitious item online.

For the bargain price of $1.36, the SeekHD user was able to identify the scammer, report the offense and eventually get refund for the amount of money lost — which sounds amazing except that charges of about $60 per month continued to be deducted, he said, in two installments each month, despite attempts to cancel.

SeekHD has an ‘F’ rating with the BBB, and the bulk of complaints on other sites like Reddit, ScamPulse and PissedConsumer claim charges continued after one or multiple attempts to cancel. A handful of reviewers say they were charged without ever signing up, although there’s no way to verify whether they forgot or someone else in the home signed up.

How Do I Get My Money Back From SeekHD? Requesting a Refund

SeekHD’s terms of service allow for refunds if you were charged for the subscription after canceling, but you must be able to prove that you canceled. The company will ask you to provide the automated confirmation email showing the date and time of cancellation.

For this reason, it’s important to save confirmation emails from SeekHD or any other subscription service you cancel. If you do not receive a confirmation email, log back in right away to make sure the cancellation went through and/or contact the company to let them know you canceled the service but did not receive confirmation. It’s a pain, but you’ll be glad to have that proof if you have to fight unauthorized charges later.

Use DoNotPay to Cancel SeekHD Accounts in Minutes

DoNotPay is an artificial intelligence-powered platform to help you fight big corporations and solve everyday problems. We can cancel your SeekHD membership or any subscription you no longer want in minutes and without aggravation.

To cancel a subscription, log in to DoNotPay using any , then:

  1. Log in to DoNotPay and search for the Manage Subscriptions product.
  2. Provide the name of the subscription service you want to cancel.
  3. Provide your account details such as email address and username.

We can also work on getting a refund on your behalf, and we notify you as soon as the cancellation is successful.

Cancel as many subscriptions as you like using DoNotPay. Our Manage Subscriptions product is popular for hard-to-cancel memberships like Sirius XM, Planet Fitness and Xbox Live.

Consumers also frequently use DoNotPay to cancel:

What Else Can DoNotPay Technology Do?

Canceling subscriptions is just one of more than 200 services you have access to with DoNotPay. We used the power of AI to make complex and frustrating tasks solvable in just a few clicks, even with a very limited budget.

Big companies use AI all the time to charge you fees, collect debts, spam consumers and lock you into services you don’t want. The idea behind DoNotPay is giving people the same power to fight back, leveling the playing field.

DoNotPay makes it easy and affordable to:

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