How To Request a SeatGeek Refund

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How To Get a SeatGeek Refund in the Blink of an Eye

SeatGeek is a mobile-focused ticket platform where people can buy and sell tickets for concerts, theater, and sports events. SeatGeek searches the biggest ticket sites and presents the results in one place.

Some events may be canceled, postponed, or rescheduled. In those instances, buyers want to return tickets and get their money back. If you are in the same situation, fear no more. DoNotPay can do the job for you in the blink of an eye!

How To Get a SeatGeek Refund by Using DoNotPay

DoNotPay is a AI Consumer Champion that fights for your interests. Follow these steps to receive a SeatGeek refund quickly:

  1. Open DoNotPay in your , and log in to your account
  2. Scroll down and click on File a Chargeback
  3. Follow the instructions from the chatbot
  4. Decide if you want DoNotPay to send a dispute letter for you

Once you complete all of the steps, we will send a fax to your bank, including all of the relevant Visa and Mastercard codes that can help strengthen your case, as proposed by the Fair Credit Billing Act.

How To Get a SeatGeek Refund on Your Own

If you want to request a SeatGeek refund the more complex way, you can use any of the following methods:

  1. Chat with an agent via the chatbox on the SeatGeek website
  2. Send them an email
  3. Mail a letter to the company

How To Get a Refund via Live Chat

If you choose to get in touch with SeatGeek via the live chat option, you can do it by:

  1. Visiting their website on your computer or open their iOS app on your phone
  2. Clicking on Support
  3. Finding the Hello, how can we help? box in the right corner
  4. Asking for a refund

Ask for a SeatGeek Refund via Email

You can write to the company at, but know that customer support is often unprofessional and doesn’t always respond in time. If you don’t receive a reply, use DoNotPay to solve the problem without any further hassle!

Send SeatGeek a Letter Asking for a Refund

If you are a fan of old-fashioned ways of communication, you can always write a letter to SeatGeek via snail mail. Their corporate office address is:

400, Lafayette Ave

New York, NY 11385


Letters take ages to arrive, so why not contact DoNotPay instead and take your worries off your mind?

Here’s a summary of the ways you can request a SeatGeek refund:

Request a SeatGeek Refund Via:Yes/No
In PersonNo

SeatGeek Refund Policy

Sellers set the price value for all tickets. Some sellers may sell tickets, even if they don’t have them in possession at the time they were put on sale or after the completion of the purchase. In any case, it is the seller’s responsibility to deliver the tickets way in advance of the event.

If they fail to provide you with the tickets prior to the event, they will be subject to the Buyer Guarantee.

Who Is Eligible for a SeatGeek Refund?

Buyers need to pay all applicable fees. All sales are final, which means that you will not receive a refund for any completed purchase unless the event has been canceled.

You cannot receive a refund if you canceled or changed the order after the sale was complete. If you are not available to receive the tickets when they are sent, you will lose your right to the Buyer Guarantee or a refund.

The Buyer Guarantee

The Buyer Guarantee is intended for buyers to feel safe and be at ease when buying tickets. After the purchase, the buyer will receive their ticket by the date agreed upon at the moment of placing the order.

Due to the outbreak of COVID-19, some venues may have additional restrictions on entry, which includes screening for symptoms of the virus. If you are denied entry because you have the virus, the Buyer Guarantee won’t apply to your case.

If you have an issue with your ticket, you need to contact SeakGeek immediately. Otherwise, you won’t be guaranteed a replacement ticket, refund, or credits for future purchases.

Event Postponement or Cancellation

You should be aware of a couple of facts concerning:

  • Event cancellations
  • Event postponements
  • Other event charges
  • Credits

Event Cancellation

SeatGeek will remove the event and any listing for the event from their platform if the event is canceled and not rescheduled. The buyer will be notified of the cancellation and will receive further instructions from SeatGeek. They need to send the ticket back to SeatGeek or the seller. By the law, SeatGeek will issue a refund or credits for a future purchase.

Event Postponement

SeatGeek will sort out the issue with buyers on a case-by-case basis in case of a postponed event.

Refunds and credits will not be sent for postponed events unless they are canceled.

Other Event Changes

SeatGeek does not hold responsibility for any event changes, such as venue, time, line-up changes, or partial performances. Credits and refunds will not be sent under those circumstances.


SeatGeek may give you promo codes, discounts, or other types of credits. You have to make an account through Digital Properties and provide them with your information. Credits will expire on the date written in the offer. If the expiration date is not listed, the credits will expire one year from the time they were available for use.

Where Will I Receive My SeatGeek Refund?

SeatGeek uses Adyen and Braintree to process all payments. Your refund will be sent to the method you used for the purchase of your ticket. If you have closed your account in the meantime, notify SeatGeek of the issue, and they will try to find an alternative method to process your payment.

How Can I Check the Status of My Refund Request?

If you feel any discomfort about your case and want to make sure that everything is in order, you can check the status of your refund request by contacting SeatGeek’s customer support. You can:

  1. Inquire over email
  2. Contact a live chat agent
  3. Send a letter

Inquire Over Email

You can check the status of your refund request by writing SeatGeek an email at

Contact a Live Chat Agent

You can contact a live chat agent by visiting SeatGeek’s Support page.

When you land on the support page, the Hello, how may we help? message will pop up. You can ask your question in the message box.

Send a Letter

You can send a letter to SeatGeek to the above-mentioned corporate office address.

If all these procedures are giving you a headache, don’t hesitate to reach out to DoNotPay—our app can do all the work for you!

What Else Can DoNotPay Help You With?

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