How to Get a Pearson Refund

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Request and Get a Pearson Refund Before You Can Say Knife

Pearson is a major multinational company that sells learning tools and courses to individuals and educational institutions. Textbooks, assessment tools, and enrollment in one of its online learning environments are some of the products and services you might have bought from Pearson. If you’re not satisfied with your purchase and would like to be refunded for it, you’ve come to the right place. Here’s how you can make a refund request to Pearson and get your money back fast.

Your Best Bet to Winning Pearson Refunds Is With DoNotPay

Regardless of the product or service you purchased from Pearson, DoNotPay can help you get a refund on it in the blink of an eye. When you log in to your DoNotPay account from your there are only four short steps to take:

  1. Enter the File a Chargeback section
  2. Give us the payment details of your Pearson purchase
  3. Type in Pearson to let us know that’s the company you want a refund from
  4. Confirm your request with your email and digital signature

And that’s the whole deal! DoNotPay will now fax your refund request to your bank and email you as soon as we’re done. We can also contact the merchant and collect all the evidence you may need—such as your VISA or MasterCard codes—to give you the best chance of getting your refund.

How to Get a Pearson MyLab, Mastering Physics, and Mastering Chemistry Refund Manually

You can request a Pearson refund on an online subscription on your own in only two ways:

  • Filling out an online Contact Us form
  • Sending the company an email

Apply for a Pearson Refund Online

If you want to request a refund from Pearson using the company’s website, here’s what you need to do:

  1. Go to the Pearson online Contact Us form
  2. Fill out the necessary personal information
  3. Specify the item or service you want a refund for under the Product Name section
  4. Click on Refunds under the Issue Category section

Note that this option is reserved only for charges made in U.S. dollars.

Apply for a Pearson Refund Through an Email

Regardless of the currency you were billed in, including U.S. dollars, you can send Pearson an email requesting a refund on an online subscription. Here are the different email addresses you can send your request to depending on the currency you paid in when you signed up for the service:

Pearson Customer Support Email Addresses

Billing Currency

U.K. pounds sterling (GBP)

Australian dollars (AUD)

U.S. dollars (USD)

Canadian dollars (CAD)

Don’t forget to include your Pearson Order and Account ID in your email as well as provide a reason why you want to get your money back.

How to Request a Refund From Pearson on a Bought Physical Item

If you bought physical goods from the Pearson online store, you can return them and request a refund using your Pearson account. Books should be unmarked, and any packages should be unopened so that Pearson can resell the returned items.

In your Pearson account, go to the Order History section, and follow any prompts from there to apply for a refund. Pearson will then send you an email with the next steps you’ll need to take.

Here’s an address to where you can ship the items you’re returning: Pearson Returns Facility

258 Prospect Plains Road

Cranbury, NJ 08512-3605

Make sure to use a traceable carrier and pay for the shipment yourself. Here’s what you should include in the package:

  • Receipt for the item/s you bought
  • Your name and physical address

If you’re not registered as a Pearson customer on their website, complete this form to request your refund.

Can You Request a Refund Via

Yes / No








In Person


What You Have to Know About the Pearson Refund Policy

Pearson offers a wide variety of products and services, so its refund policy is just as multifaceted. While you can return any physical product within 30 days of purchase and be fully refunded for it, the same doesn’t apply for the digital items you might have bought from the company.

Pearson offers refunds for your online subscriptions like:

  • MyLab
  • Mastering
  • Pearson eText

Keep in mind that you’ll need to cancel these subscriptions within 15 days of signing up.

You can also get your money back if you cancel Pearson’s Propero online courses within 24 hours of subscribing. As for the Accelerated Pathway courses, you also have 30 days from signing up to change your mind and get a full refund.

Note that if you bought your Pearson product through a third-party merchant, that’s whom you’ll need to turn to for a refund. You may be subjected to their refund policies instead of Pearson’s.

Pearson Refund Deadline and Checking the Status of Your Refund

When you place your refund request to Pearson, they should respond to it in 15 days. If that doesn’t happen, you can contact the Pearson support, and they will update you on the status of your refund.

What Is the Fair Credit Billing Act?

If you haven’t heard of the Fair Credit Billing Act (FCBA) before, you should definitely take notice of it since it concerns your customer rights. The Act primarily protects you from unlawful billing practices, such as unauthorized charges on your credit card or bank account and expenses incurred for products and services that were not delivered.

When dealing with refunds and chargebacks, it can save you a lot of time and effort to know your customer rights and, if you're experiencing issues with any company, whether or not you have grounds to send demand letters to them in small claims court.

What Other Companies Offer Online Learning Courses Except for Pearson?

If you didn’t find Pearson online subscriptions up to par, you might be looking for an alternative. Here are two companies that offer online courses in various subjects as well:

Online Learning Platforms




$360 a year

  • 24/7 customer support
  • Courses to build skills in your professional life

Course Hero

$9.95 a month (annual plan) $39.99 a month (monthly plan)

$19.95 a month (quarterly plan0)

  • Interactive work between students and educators
  • Well-designed search tools

Don’t Miss Out On Other DoNotPay Features

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