How to Cancel a Subscription

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Easily Cancel Your Subscription

For nearly 20 years, the Healthy Back Institute has been providing joint support formulas and other products in order to help millions of people who are searching for natural solutions for back pain through their subscription service. If you joined the subscription service on this site and no longer wish to receive their products, offers a couple of different ways to cancel your subscription.

If neither of those ways works, DoNotPay can offer you a third option to ensure that you from

How to Cancel Your Subscription

According to their website, individuals can contact the Healthy Back Institute's customer service if they want to complete any of these three tasks:

  1. Pause their subscription
  2. Change the frequency of shipments

Here are ways to contact

Customer Service Hotline888-342-1126
Customer Service - U.S and Canada800-216-4908
Customer Service - International240-780-5977

Members can also cancel their subscription by logging into the website and clicking on "MY ACCOUNT" and following the instructions to cancel.

The Company Also Has a Money-Back Guarantee

In addition to providing the above-mentioned ways to cancel a subscription, those purchasing subscription supplements or who have purchased a one-time order also have the option to take advantage of the Healthy Back Institute's 90-day money-back guarantee.

To receive your money back if you have changed your mind about the supplement, the company offers the following ways to resolve the issue:

  • Single bottle orders can be returned within 90 days for a full refund, minus shipping.
  • For multi-bottle or buy one, get one special, all unopened bottles can be returned for a refund of a prorated amount, less shipping.
  • For recurring orders, all unopened bottles must be returned within 90 days for the refund of a prorated amount based on the number of unopened bottles you return.

Once the bottles have been returned, they will be inspected to ensure that they can be approved for a refund. When the refund has been approved, it will be issued back to the original method of payment within 3-5 days.

Potential Problems That Can Arise When Canceling a Subscription

While the Healthy Back Institute offers multiple options for canceling your subscription or even returning your unused product to get your money back, these solutions often require waiting on hold to talk to customer service, remembering your login information and navigating the company's website, or even figuring out how to send the product back. Luckily, there is still one more option to ensure that you stop receiving supplements and other products that you no longer want from the Healthy Back Institute.

The Risk of Not Outright Canceling Your Subscription

Many times, busy people decide that instead of officially canceling a subscription, they will simply remove their address or credit card information so that the subscription can no longer go through. Unfortunately, if you fail to cancel your subscription through official means, the Healthy Back Institute's terms and conditions state that the company can continue accruing charges on your account until the subscription is formally canceled, even if you are not using the products.

How DoNotPay Can Help You Cancel Your Subscription

DoNotPay can help you easily cancel subscriptions that you no longer need. If you're currently using the subscription but anticipate canceling it in the future, we can even help you choose the date for the cancellation and ensure that it happens so that you are not billed for another month of service. Simply follow these three easy steps:

  1. Log in to DoNotPay and search for the Manage Subscriptions product.

  2. Provide the name of the subscription service you want to cancel.

  3. Provide your account details such as email address and username.

Once you've submitted your details, we will get to work on canceling your subscription. Depending on the terms of the subscription, we may even be able to get a refund on your behalf.

Most people have several subscriptions and services, and they're only using a few of them. DoNotPay's Cancel Any Service or Subscription works on everything from gym memberships to Netflix, to insurance policies, and so much more.

DoNotPay Can Also Help With Free Trials

LoseTheBackPain also offers free trials that automatically roll into a subscription service if not canceled before the specified number of days that the trial is offered. If you've been interested in trying some products offered by the Healthy Back Institute on free trials, you can obtain a virtual credit card through DoNotPay's Free Trials product to avoid your credit card being charged if you forget to cancel the trial.

What Else Can DoNotPay Do?

DoNotPay is all about saving the time and effort you spend on common, everyday tasks such as canceling subscriptions or services from Planet Fitness, Epoch, SiriusXM, Massage Envy, CVS Carepass, and Xbox Live.

Visit the pages below to learn about some of the other tasks we can help you with:

These are just a few examples of the things you can do with DoNotPay. Want to know more? Sign in or sign up today.

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