How to Cancel SHEIN Order Hassle-Free

Cancel Anything How to Cancel SHEIN Order Hassle-Free

How to Cancel SHEIN Order Easily

SHEIN is a popular online shopping destination for fashion-savvy shoppers. As of January 2021, SHEIN active users hit over seven million monthly active users. The company offers customers a wide range of trendy clothing and accessories at pocket-friendly prices.

Despite its popularity, there are times when you might need to cancel a SHEIN order you placed on the website. Maybe you've changed your mind about an item, or maybe you accidentally placed two orders for the same thing.

Whatever the reason, you can take steps to cancel an order on SHEIN without any hassle. In this article, we'll walk you through all the steps and how you can use DoNotPay as a relatively easy and convenient way to contact SHEIN customer service and cancel your order. Buckle up!

How to Cancel SHEIN Order

Like any other online store such as Walmart, eBay, and Etsy, SHEIN allows customers to cancel their orders as long as the item has not yet been shipped. Follow these steps to cancel your SHEIN order if it has not yet been shipped:

  1. Log in to your SHEIN APP or account using your email address and password.
  2. Once you are logged in, select the "My Orders" tab on the top navigation bar.
  3. Check the status of your order to see whether it has been shipped yet. If not shipped, proceed to cancel your order.
  4. Find the order you would like to cancel and select the "Cancel Order" button.
  5. You will then see a confirmation message that your order has been canceled.

If the order has already been shipped, you will not be able to cancel it through the website. You will have to wait for the order to ship then make a return. After the item arrives, you have up to 45 days to make a return. Follow these steps:

  1. Login to your SHEIN APP or account using your email address and password.
  2. Once you are logged in, select the "My Orders" tab on the top navigation bar.
  3. Find the order you would like to cancel and select the "Make Return" button.
  4. Indicate the reasons why you want to return the order and submit it.
  5. You will be provided with a label you must stick on the package.
  6. You will then have to drop off the package at your nearest UPS or USPS location.
  7. Your refund will be processed and deposited within a month.

While SHEIN allows you to make a return after the order has been shipped, there are a few things you should keep in mind:

  • The product must be in perfect condition.
  • You cannot return swimsuits, lingerie and intimate apparel, costume jewelry, bikinis, bodysuits, and accessories.
  • Refunds are only made in the form of SHEIN credit or a payment method you have chosen, including PayPal, Venmo, Zelle, or CashApp.
  • The first return label is free, while an additional label will cost you $7.99, which will be deducted from the refund amount.
SHEIN Contact Information
SHEIN Customer Support Number844-802-2500
SHEIN Support Email AddressShein Support
SHEIN Cancellation FormCancellation Link
SHEIN Cancellation FAQ/HelpSupport Portal

Potential Problems When Canceling SHEIN Order

Canceling a SHEIN order isn't always a straightforward process. There are a few potential problems you could encounter when trying to cancel an order:

  • You might not be able to cancel the order if it is already shipped.
  • If the order is already shipped, you might incur extra charges for processing return labels which will be deducted from the refund money.
  • The refund process could take a while.
  • You might not be able to return the item if it's been used or worn.
  • The cancellation window has passed.

To ensure you don't get locked out of the cancellation window, ensure you cancel the order as soon as you realize you want to cancel it. If the order is already shipped, read the SHEIN return policy and apply for a return within 45 days of receiving the product. Alternatively, you can leverage DoNotPay as a third-party to help you contact SHEIN customer service without having to wait on hold.

With DoNotPay, you can easily chat with a SHEIN representative and cancel the order. You could also refuse to accept the SHEIN order. After receiving your refused order, we will process the return request and send an email confirmation regarding your refund.

How to Request a Refund From SHEIN

SHEIN allows you to return the product within 45 days of receiving it. If you're not entirely satisfied with your purchase, you can request a refund from SHEIN. The following are the steps on how to request a refund from SHEIN:

  1. Login to your SHEIN APP or account using your email address and password.
  2. Click on the "Me" icon on the screen's lower right-hand corner.
  3. Select "My Orders" from the drop-down menu.
  4. Locate the order you would like to request a refund for and select the "Make Return" button.
  5. You will be provided with a return label that you must print out and attach to the package.
  6. You will then have to drop off the package at your nearest UPS or USPS location.
  7. Upon receipt, SHEIN will process your refund request within seven business days.

You can use DoNotPay's chargeback product if a refund was promised but never received or you received a product that was not as described.

Is SHEIN Being Difficult? DoNotPay Can Help You Sue It

If SHEIN is being difficult and you're not getting the refund you deserve, you might need to escalate the situation. With DoNotPay, you can easily sue SHEIN in small claims court and access your rightful compensation for any damages.

DoNotPay has been recognized by the American Bar Association's Louis M. Brown Award for Legal Access to the public and offers a reliable and convenient platform to sue businesses against bureaucracy. All you need is your order number, the product name, and a brief description of what went wrong.

Use DoNotPay to Help Dispute or Cancel Your SHEIN Payment

DoNotPay eliminates much of the hassle associated with canceling a SHEIN order. You don't need to go back and forth with customer service or worry about being denied a refund. All you need is to hop on to DoNotPay and follow these easy steps:

  1. Search for the Cancel Anything product on DoNotPay.

     

  2. Enter the name of the company you need to cancel your order/payment with.

     

  3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.

     

Upon submitting all the details, we will compose a cancellation letter to send to SHEIN. You can also leverage our services to cancel other orders, including DoorDash, United flight, and Southwest flight orders.

What Else Can DoNotPay Do?

Canceling your SHEIN order is just one of the many things that DoNotPay can do for you. Here are some of the other services DoNotPay can help you with:

DoNotPay offers a super-easy platform to get the help you need without all the hassle. If you're having trouble with your SHEIN order, sign up or sign in now to get started.

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