How to Cancel Pretty Litter Subscription Online

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Cancel Your Pretty Litter Subscription Easily

If you have cats, especially more than one, you get through a fair bit of litter. Many cat owners resort to a cat litter subscription to make sure they never run out. One of the companies offering this service is , which offers odor-free litter, which they claim changes color to indicate a potential health problem (it does this by measuring the Ph of the cat's urine and testing it for blood).

However, if you are finding this isn't working for you or for your cats you may want to cancel. Or worse, imagine something happened to your cat, you aren't quite ready to replace them, and a box of litter arrives as scheduled... DoNotPay can help you cancel Pretty Litter, or any other subscription you might have such as:

Quite the variety!

How to Cancel Pretty Litter

According to Pretty Litter's FAQ, you can at any time, as long as you do so before that month's box ships. However, it gives absolutely no indication of how you cancel the service. Thankfully, digging a little deeper on their website finds the required information, which gives two methods for doing so.

  1. Log in to your Pretty Litter account and go to your account dashboard.
  2. Contact Customer Care at

All change and cancellation requests have a cut-off, which is 11:59 PST two days before your shipment is scheduled. You can also request a return and refund within 14 days of receipt, but it's obviously better to get your request in before the cut-off.

Cancellation does not appear to delete your Pretty Litter account or information, and if you need to do that as well, you will need to email DoNotPay can help you create a letter to get your information deleted too.

Potential Problems When Canceling Pretty Litter

Unfortunately, the review site TrustPilot reveals a host of problems with Pretty Litter's service. This includes cancellations not going through, especially when sent through email, double charges, and other such issues. You may need to call or email multiple times to actually get your service canceled, dispute charges with your credit card company, and deal with other such unpleasantness.

Many companies will do this, trying to get as much money out of you as they can on the way out. DoNotPay can help with this by helping you draft a cancellation demand letter that should get their attention.

Is Pretty Litter Being Difficult? DoNotPay Can Help You Send Demand Letters To Them

In the worst-case scenario if Pretty Litter is charging you twice, refusing to cancel (or "forgetting" to cancel) your subscription, you might want to send demand letters to them.

DoNotPay makes it super easy to send demand letters to any company in small claims court, and we have received the American Bar Association's Louis M. Brown Award for Access.

Hopefully, you won't have to go that far, but if you do, we are here to help you out by generating the documents you need to successfully argue your case in small claims court.

What Good Alternatives Are There to Pretty Litter?

Given the reported issues with (which include bag sizes not being as reported, late shipments, and cats simply not liking it), you might want to consider a different cat litter subscription service.

Company PricingBenefits
Kitty Poo Club$24.99 1 cat/moRecyclable box (no cleaning), multiple litter choices, scent and chemical-free.$25 1 cat/moScent and chemical-free, tight clumps for less use, low dust
Skoon Cat Litter$25 bagMultiple scents available, diatom based, fine grain available, multiple cat discounts

You can choose the best subscription service for your cat...and if you are having problems canceling, DoNotPay can help.

DoNotPay Can Help Cancel Your Pretty Litter Subscription

With all of the issues getting subscriptions canceled, DoNotPay can help, especially if you can't find your password or are finding you don't have access to your account (another reported complaint).

We offer the best and easiest option to cancel your subscription without further problems. It takes three easy steps:

  1. Log in to DoNotPay and search for the Manage Subscriptions product.

  2. Provide the name of the subscription service you want to cancel.

  3. Provide your account details such as email address and username.

If this doesn't work then, again, we can help you send demand letters to them if needed. However, our chance of successfully getting your subscription canceled is far higher than doing it on your own. We eliminate errors and reduce stress.

What Else Can DoNotPay Do?

Our AI Consumer Champion was designed to deal with parking tickets but now can handle all kinds of tedious problems. DoNotPay can help you:

With thousands of products and more being added every day, DoNotPay is your go-to solution for all of life's annoying problems.

Want your issue solved now?