How to Cancel Instacart Order and Get a Refund

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The Easy Way to Cancel an Instacart Order

In 2020, the COVID-19 pandemic changed the way North America shops. Instacart became the go-to personal shopper for grocery pickup and delivery service in both the U.S. and Canada. And, of course, ordering online and via its mobile apps raises the issue of .

Instacart provides a way to cancel your Instacart order for a full refund through the website or via the mobile app but only if you cancel before the shopper starts shopping. If you miss that window, charges apply. If you miss the window, the other option is to contact customer service for help. And you know how frustrating it is to try to get a human to answer customer service calls. Consumers, be of good cheer! DoNotPay can help you cancel an Instacart order faster and easier and other services like PayPal, eBay, DoorDash, Venmo, Walmart, and Southwest Flights.

How to Cancel an Instacart Order

When customers , they want to do so for free. Well, there's a trick to that. To cancel an order without charge, you have to cancel before the shopper starts shopping. On the website, the process to cancel before the shopper starts shopping goes like this:

  1. Click the top-left three horizontal lines (that's the menu options)
  2. Find and click Your Orders.
  3. Click the View Order Details option for the order you want to cancel.
  4. Click Manage Order.
  5. Click Cancel My Order.

If you use the Instacart mobile app, the process is similar:

  • Tap the menu (three horizontal lines upper left).
  • Tap Your Orders.
  • Select the order you want to cancel.
  • Scroll down to Manage Order.
  • Tap Cancel this Order.

To Cancel After Shopping Starts

If you cancel after the shopper starts shopping, Instacart charges a $15 cancellation fee. The trick is to know how long you have before the personal shopper starts shopping. If you cannot see the cancel order button on the website or the app, then the order is already assigned to a shopper. Your option then is to contact Instacart directly.

To cancel during the shopping activity or during delivery, you have to contact Instacart Care. The Instacart Care team responds to phone calls and emails from customers. The link is available at the bottom of any Instacart article if you are logged in to your account. You can also contact them here:

Instacart Customer Support Number1-844-981-3433 Daily: 8 am - 11 pm ET
Instacart Support Email AddressN/A
Instacart Cancellation FormN/A
Instacart Cancellation FAQInstacart Care
Instacart Online AssistantAutomated Virtual Assistant

There is a better alternative. DoNotPay can help cancel your orders/purchases in just a few easy steps.

How to Request a Refund From Instacart?

Instacart has a refund policy. To request a refund because of order issues, customers must make the request within seven days of delivery. The refund policy applies to missing items, as well as damaged, spoiled or unusable goods. Refunds take 5-10 business days to appear in your bank account, depending on the bank's procedures. Refunds do not appear in the Instacart account.

Same-Day Refunds and Credits

If a customer requests a refund within 24 hours of the delivery, the customer may receive an instant refund. Same-day refunds do not appear as a refund in your bank account. The refund will appear as an adjusted charge.

If a customer receives a credit instead of a refund, the credit will appear in the Credits, Gift Cards, and Promos section of the customer's Instacart account. Credits apply instantly with the next order.

Use DoNotPay Instead to Request a Refund

DoNotPay can help if a refund was promised but not delivered, the product was not what it seemed, the customer did not receive the order, and other reasons. The product is called the Chargeback and Refunds which is easier to use and faster than the do-it-yourself method.

Use DoNotPay to Help Cancel Orders or Payments to Many Companies

Consumers can use DoNotPay to cancel any service, orders, or payments in a simple three-step process:

  1. Search for the Cancel Anything product on DoNotPay.

  2. Enter the name of the company you need to cancel your order/payment with.

  3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.

Once you submit the details, DoNotPay generates a cancel request for you.

The following is a partial list of the companies for whom DoNotPay can generate a cancel request:

Does DoNotPay Help Resolve Other Consumer Issues?

Certainly, yes. Helping consumers is just one of the many ways that DoNotPay can help resolve consumer issues. Take a look through the following list of topics to see if anything interests you:

Then, visit DoNotPay today to learn the other consumer topics that DoNotPay addresses. This innovative, user-friendly, easy-to-use platform adds new topics periodically. Make it your resource for all your consumer questions.

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