How to Get a GRE Refund

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Your Guide on How to Get a GRE Refund Fast

Educational Testing Service (ETS) is a non-profit organization that provides testing services to learners of all ages and from all over the world. Perhaps the most popular of their tests is the GRE, which stands for Graduate Record Examination. You can take the GRE General Test or Business and Law School tests in the ETS centers or from the comfort of your own home.

GRE tests are anything but affordable, so if you scheduled an examination and aren't able to take the test as planned, you’ll naturally want to get your money back.

Read on to learn how you can request and get a GRE refund quickly and without any trouble.

ETS GRE Refund Policy

Before requesting a refund on a GRE test, you should know the key details about the ETS rules on payments and returns so that you can be sure whether you are eligible for a refund in the first place.

The vital piece of information in the ETS refund policy is that you can only receive a partial refund for the GRE that you had registered for. You also need to cancel your slot four days before the test day to be eligible for a return of a half of your fee.

There are other limitations in the ETS policy, such as that refunds:

  • Will only be granted in U.S. dollars
  • Cannot be issued in cash and will be delivered back to the credit or debit card or the bank account you used to register for the GRE test
  • May not be granted if you cannot produce all the necessary identification documents when making the refund request
  • Will not include any additional fees you might have paid

How to Cancel a GRE Test and Get a Refund on Your Own

You can cancel a scheduled GRE test and be automatically refunded half the fee in the three following ways:

  • Using your ETS online account
  • Calling the ETS Prometric Services by phone
  • Sending the ETS an email

Note that there are no additional costs to canceling a GRE test.

How to Get a GRE Test Refund on the Company’s Website

If you wish to cancel your GRE test and apply for a refund automatically on the ETS website, follow these steps:

  1. Sign in to your ETS account
  2. Go to the test you wish to cancel, located under the Upcoming Tests section
  3. Select the Cancel Appointment option
  4. Check if you got an email confirming your cancelation
  5. Wait until your refund is processed

How to Request a GRE Cancelation Refund Over the Phone

If you’d prefer to talk to ETS representatives, you can call the Prometric Services and ask them to cancel your test. There are two contact numbers:

  • +1 (609) 771-7670
  • +1 (866) 473-4373

You can call either of those during the following hours:

Days of the Week

Operating Hours (ET)

8 a.m.–5:45 p.m.

Before placing your call, make sure you have your registration number at the ready.

If you’re worried about waiting on hold for too long, you should let DoNotPay contact the ETS in your stead. Our AI Consumer Champion can get in touch with any customer service, wait out the phone queue, and pass you the call as soon as a staff member picks up.

How to Apply for a GRE Refund Over Email

You can also cancel a GRE test and request your refund in writing. You’ll need to complete the ETS online Contact Us form to do it. Bear in mind, though, that the ETS may take a while to respond to the requests placed through this form. If you’re looking to cancel your GRE only four days before the test date, this might not be the best route to take as you could easily miss the refund deadline.

The Fastest Way to GRE Refunds Is With DoNotPay

If you think you can’t get in touch with the company in time to get your refund or just don’t wish to be bothered with dealing with the ETS on your own, you’ve come to the right place! DoNotPay can fax your refund request in no time and help you get your money back without any hassle.

You just need to:

  1. Log in to your DoNotPay account from your
  2. Click on the File a Chargeback option
  3. Enter the payment details for your GRE registration
  4. Tell us it’s ETS you’re requesting a refund from

You can now sit back and relax—we’ll do the rest of the work. We can contact the merchant for you as well and send them all your credit or debit card codes so that you have the best chance of getting your refund.

If you’ve used Pearson’s learning tools or online courses to prepare for the test, you can check out how to get a Pearson refund here.

Can You Request a Refund Via

Yes / No








In Person


When Can You Expect to Receive a GRE Refund?

It isn’t clear how long it may take the ETS to refund you for a duly canceled GRE test even if you followed all the company’s refund policy stipulations. Don’t be surprised if you get your money back in over a month.

If you used checks to make the initial payment, it might take up to eight weeks for the ETS to process your refund.

What You Should Know About Refunds and Your Consumer Rights

Since we live in a fast-paced world and don’t have much time to educate ourselves on our consumer rights, it’s too easy to let corporations take advantage of our ignorance. It may happen that you are eligible for a refund or have good grounds for a small claims court dispute. You may withhold from taking legal action, though, for not realizing the company has violated your consumer rights in the first place.

To prevent this from happening, you should know at least some key aspects of the Fair Credit Billing Act (FCBA)—a federal statute passed in 1974 and created to protect you from unlawful billing practices.

Perhaps the most critical sections of the Act are the ones stating that:

  • You can dispute any charge within 60 days of it being processed
  • Your card issuer is obliged to respond to your complaint within 30 days

Knowing these bits of information can help you apply for refunds when you are eligible and save a lot of money in the future.

Ready to File Your First Small Claims Court Dispute?

Now that you see the law is actually on your side when it comes to exercising your customer rights, you might be encouraged to take your issue with the ETS or any other organization that wronged you to small claims court.

If that is the case, you don’t have to engage in litigation all by yourself. DoNotPay can draft all your small claims court paperwork for you. We can also collect the evidence you’ll need and prepare a stellar script for your court day. Your only task will be to show up in court.

Don’t Forget to Check Out Everything Else DoNotPay Offers

Besides leading you to refunds from any service or company fast, DoNotPay can help you with other legal and administrative issues. Access DoNotPay from your and discover the world of possibilities that come with using our services.

Our AI Consumer Champion is quick, efficient, and ready to help you deal with:

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