How To Get In Touch With FedEx Customer Service the Easy Way
FedEx is the world's largest shipping company and a global leader in logistics services. The company offers industry-leading expertise in the fields of package delivery, freight forwarding, less-than-truckload (LTL) transportation, supply chain management, international expressways service, and more.
When it comes to FedEx customer service, there are many different ways to contact them depending on the service type, the country you’re from, and your needs.
You can get in touch with the company through the FedEx website or by phone. Alternatively, you can post your question, complaint, or feedback on one of the company's social media accounts.
The average waiting time for phone calls made in the U.S. is around 10 minutes, although some customers report being on hold for as long as 1 hour. The company usually responds to emails within 24 hours.
If you don't want to wait a whole day for a response but don't want to listen to repetitive promotions and awful music on repeat while on hold, DoNotPay is the perfect solution.
We can call FedEx for you and notify you as soon as we reach a live representative, so you don’t have to waste time listening to the same promotions and announcements on repeat. and you’ll never have to wait on hold again!
How To Contact FedEx Yourself
With millions of packages being delivered every day all over the world, FedEx needs to make sure that they deliver the right item to the right person, and on time. Mix-ups and delays are inevitable, but the company's customer service department is ready to provide assistance whenever needed.
Depending on what you need help with, you can contact FedEx in a few different ways:
- Through their website
- By Phone
- On social media
How To Get in Touch With FedEx Through Their Website
FedEx provides a ton of resources and guides to its customers, all of which can be found on their Customer Support page. It's recommended to check out these resources before you contact customer support so as not to waste time on the phone if you can resolve the issue yourself.
If you can't find an answer to your question or a solution to your issue on the page, you can utilize the company's Virtual Assistant to get answers regarding all the different FedEx services.
You'll find the Virtual Assistant at the top of the Customer Support page. Simply type your question, and the assistant will provide you with the relevant links.
If there's an issue with your order, for example, the assistant will help you file a claim and tell you if you're eligible for a refund for late delivery.
If your package never got delivered and you don’t know what to do, check out our free guides and learn how to make FedEx accountable for mishandling your package:
- How to file FedEx lost package claim
- FedEx says the item is delivered by there’s no package
- How to track your package
- Package not due to delivery
- When do FedEx packages arrive?
- What to do about a damaged package
How To Connect With a FedEx Customer Representative by Phone
If you're in the U.S. or Canada, you can call the company's main customer service number at 1-800-Go-FedEx or 1-800-463-3339.
The representatives usually pick up within ten minutes and are knowledgeable about the company's policies, and are generally helpful.
For U.S. international customer service, dial 1-800-247-4747.
Other phone numbers you can call from the U.S. are:
- U.S. TDD (Telephone Device for the Deaf) Services: 1-800-238-4461
- Hearing Impaired Relay Desk: 1-888+464-0709
- U.S. Billing Inquiries: 1-800-622-1147
- U.S. FedEx Express Freight Services (shipments over 150 lbs.): 1-800-332-0807
- Freight Shipments: 1-866-393-4585
You'll find all the other phone numbers you can dial by country and service type on this page.
Apart from calling the company, you can also text 29372 from your mobile phone to connect to the FedEx virtual agent and get the answers you are looking for.
If you can't get your issue resolved over the phone, you can send an official complaint letter to the company at:
FedEx Customer Relations
3875 Airways, Module H3 Department 4634
Memphis, TN 38116
How To Contact FedEx on Social Media
You can use the company's social media pages to settle issues or questions with FedEx:
The company is unresponsive, and there are tons of complaints from dissatisfied customers on both their Facebook and Twitter pages.
While you can try sending a message to the company on these platforms, it will take days to get a response if the company doesn't simply ignore your message.
Here’s a table that summarizes all the options for contacting the company with your questions, issues, and concerns.
|Ways To Contact FedEx Customer Service|
Reach a Live FedEx Customer Representative Without Waiting on Hold
Are you sick and tired of listening to god-awful hold music or the same promotion you’re not interested in over and over again? Don’t you wish there was a way to connect to customer service agents without spending half an hour glued to your phone?
Good news—there is! With DoNotPay, you can put down your phone, have the app wait on hold in your stead, and pick up once you’re connected to a live person on the other end.
The app will wait on hold for as long as necessary and will notify you as soon as a customer service representative picks up. This way, you don’t waste time waiting on hold or try to do other tasks with your phone jammed between your ear and your shoulder.
And the process couldn’t be any simpler. All you have to do is:
- Open up the app and choose the Skip Waiting on Hold product
- Type in FedEx
- Click on the name and choose Call Now
The app will display the average waiting time and notify you the moment a customer support rep answers your call.
With DoNotPay, you can say goodbye to waiting on hold, for good!
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