How to Request a Fandango Refund the Easiest Way

Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. In case you need a refund for changed showing dates or canceled shows — but are unsure how to do it yourself or don’t want to bother arguing with Fandago’s Customer Support — DoNotPay can help you out.

Does Fandango Give Refunds?

Yes, it does. Fandango offers refunds or exchanges, and there are several ways you can go about it. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. 

What Phone Number Do I Use to Request a Fandango Refund?

If you prefer calling, you can request a refund on the phone. The number you need to dial is the number of the theater you bought tickets for.

Can You Request a Refund ViaYes / No
DoNotPayYes
EmailYes
PhoneYes 
LetterNo
WebsiteYes
In PersonNo

How to Refund Fandango Tickets Online

There are several ways to refund movie tickets online — if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund:

How to Get a Fandango Ticket Refund on the Company Website

If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. Submitting your request via one of the affiliate websites is possible with a little twist—you will be redirected to the official Fandango where you can submit your request.

Starting from the Fandango’s home page, these are the steps you would need to take:

  1. Click on Refund/Exchange Tickets link at the bottom of the page
  2. Type in the email address you used when you bought the tickets
  3. Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges)
  4. Click on Complete My Refund or Complete My Exchange
  5. Sign up if you don’t have an account or sign in (you will be redirected to the log-in page)

How Does Fandango Refund Tickets by Email? 

If you want to request a refund via email, here are the steps:

  1. Find the confirmation email you received
  2. Click on the link you can find under a headline Refund/Exchange
  3. Wait to be redirected to another page
  4. Enter your email address and the confirmation number
  5. Select why you want to continue (Refund or Exchange)
  6. Click on Complete

What Does the Fandango Refund Policy Say?

Fandango does offer refunds—you can get a refund on your entire order minus the convenience fee the company keeps. As long as you complete your request and submit it before the show starts, you are eligible for a refund. 

You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. When it comes to the tickets purchased for a special price—they are nonrefundable. Fandango does not offer partial refunds either.

What Is Fandango VIP Refund Policy?

What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. If you want to refund your tickets you bought with your VIP account, the same rules apply—you will get a refund for your entire order, minus the convenience fee. 

By refunding that ticket you lose the right to accumulate VIP+ points. If you wish to exchange your ticket, you get the VIP+ points accordingly. 

Exchanging your ticket means that you don’t lose any money on the convenience fee as you do with the refund. You can exchange the ticket for credit and reuse it for future purchases.

How Can I Get a Movie Ticket Refund With DoNotPay?

DoNotPay offers you the chance to refund movie tickets online in just a few clicks. You can do this from your web browser or the iOS app

Enter your details in the chat box and complete your refund request. DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. 

Here are the steps to getting a refund with DoNotPay:

  1. Select Chargeback Instantly
  2. Click on Get Protected
  3. Enter the payment details you used for paying for the tickets
  4. Fill in your bank’s details
  5. Verify the information
  6. Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you

DoNotPay does more than just submitting your request. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. 

Can I Get a Fandango Convenience Fee Refund?

No, you can’t. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. It can’t be retrieved or turned into any kind of credit.

Can I Get a Fandango Gift Card Refund?

No, you can’t. All tickets purchased with a gift card are non-refundable and can’t be exchanged for any kind of credit.

How Long Before Fandango Customer Service Answers?

It usually takes about 72 hours for the Customer Support team to respond to your query. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. 

How Long Does It Take for Fandango to Process the Refund?

It can take up to two weeks for your refund to be completed. If you aren’t satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191.

Can I Check My Fandango Refund Status?

You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. 

There Is Plenty DoNotPay Can Help You With!

Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they don’t even notice. DoNotPay can help you save big bucks on all life’s trifles! Open it in your web browser or an iOS app and start exploring the services we can offer. Here is just a fraction of what we do best: