A Quick Guide to Getting an Eventbrite Refund

Eventbrite is an online platform that lets event organizers plan, post, and customize their events. It also allows them to sell tickets online and at the stop through the company’s Ticket Mobile app.

If you bought an event ticket but your plans have changed, here’s a guide to getting an Eventbrite refund quickly and easily.

Eventbrite Refund Policy

To ensure your chance of being refunded is as high as it gets, you have to know your customer rights and refund policies for the company whose product or service you paid for. Eventbrite doesn’t help too much in that regard, because the company’s refund policy is complex and difficult to understand—but worry not! We’ll guide you through the whole process, so you know exactly when and under what conditions you are due a refund.

How Do Eventbrite Refunds Work?

Eventbrite lets organizers of the events, i.e., your ticket sellers, choose their refund policies. The only requirement is that the policy is displayed for the buyers to see. There are four policy types sellers can choose:

• 30-day refund
• 7-day refund
• 1-day refund
• No refunds

The first three options determine how much time you have to request a refund until the event starts. The last one seems strict, but it should not scare you. Organizers are still obliged to return your money if the event was canceled or they failed to provide a product or service you paid for.

Whenever you buy a ticket on Eventbrite, make sure to go through the refund policy your organizer has set up.

How to Request an Eventbrite Ticket Refund Manually

Now that you’ve seen what the Eventbrite refund requirements for sellers are, you can request your money back from them knowing you have a complete right to do so.

You have several options to request a refund through Eventbrite:

• Using the company’s website
• Contacting the organizer
• Turning to Eventbrite itself

Note that the third option should be reserved for the situation when you don’t accomplish anything with the first two.

Eventbrite will try and refund you for canceled events if your organizer is unresponsive. The company takes the funds directly from the seller. Keep in mind that Eventbrite does not guarantee a refund.

How to Get a Refund on the Eventbrite Website

If the organizer of the event you want a refund for uses any of the three refund policies, you can request your refund directly on the Eventbrite website. Follow these steps to do so:

1. Log in to your Eventbrite account
2. Choose the Ticket section
3. Click on the ticket you want to be refunded for
4. Select the I Want a Refund option
5. Provide your payment details
6. Enter the reason why you want a refund

When you submit your request, you can wait up to a week for the organizer to respond. Eventbrite also offers sellers to set up automatic refunds. If that is the case, your refund request is automatically granted when you submit it.

Eventbrite No Refunds—Contact the Organizer

If your ticket seller is using a no-refunds policy but the event was canceled, they must give you a refund. If this is the case, you have to contact them directly. To do so:

1. Log in to your Eventbrite account
2. Go to the Ticket section
3. Click on the ticket for the canceled event
4. Select Contact the Organizer
5. Choose the Question About My Ticket as a reason for your inquiry
6. Explain your refund request
7. Confirm by clicking Submit

Again, the ticket sellers have seven days to respond to your request. They can also choose to give you credits for a future event instead of money.

How to Request a Refund Directly From Eventbrite

If the ticket seller has not responded to your refund request in seven calendar days, you can choose to contact the company itself.

If you want to send Eventbrite an email, follow these steps:

1. Go to the Contact Support page from the Eventbrite website
2. Choose I’m Going to an Event option
3. Click Refunds
4. Select the Duplicate/Pending Charges (even if this doesn’t apply to your case)
5. Click I Still Need Help located at the bottom of the page
6. Fill out the form on the website to send them an email

Contacting Eventbrite for your refund is not an easy feat because there is no email address to which you can send your request. The support page also redirects you to the Ticket section and Contacting the Organizer options, even though the company promises help if the two are not working.

DoNotPay Makes Getting a Refund for Your Eventbrite Tickets Possible

Since Eventbrite offers help with refunds only in theory and not so much in practice, your best bet is to request a refund with DoNotPay. You don’t need to complete any long and complicated forms or wait for weeks to receive a response.

When you log in to your DoNotPay account using any web browser, here’s what you need to do:

1. Go to File a Chargeback
2. Click Get Protected
3. Fill out your payment details
4. Tell us it’s Eventbrite you want a refund from
5. Verify your request with your email address

DoNotPay sends you a notification email as soon as our AI Consumer Champion faxes your request to your bank. We can also send a letter with your VISA or Mastercard codes to help you get your money back as quickly as possible—no muss, no fuss!

Sue Eventbrite in Small Claims Court With DoNotPay

Eventbrite tricked you, and you didn’t get a refund even though you know you were eligible for one? Worry not! This is a major issue with the company, and if you were robbed of your money, you most certainly aren’t the only one.

By declining to issue refunds for canceled or rescheduled events, Eventbrite is violating the California Business and Professions Code on Ticket Sellers, and you have the full right to sue them.

If you’re holding back because of a lack of legal experience, DoNotPay is here for you. We can help you sue any person or company in small claims court.

To ensure your chances to win the case are strong, we can:

• Write up a spotless demand letter
• Guide you through filing your claim
• Draft a perfect script for the court day

Never let any company deceive you again. With our AI Consumer Champion available at your fingertips, you can deal with legal issues easily and effectively.

Our AI Consumer Champion Helps You Deal With Any Administrative Issue

Besides guiding you to your Eventbrite refund, DoNotPay can also request a Stubhub refund for you—but that’s not where our services end.

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