How to Cancel USPS Shipment in 3 Steps

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How to Cancel Your USPS Shipment Effortlessly

USPS is one of the most frustrating companies to deal with. Calling them will leave you on hold forever, and they may not even fix your problem. is something else entirely too. While it is something you can do online, it doesn't mean it's not still frustrating. Getting USPS to intercept a package is always a hassle. So, how can you cancel a USPS shipment exactly?

Luckily, you don't have to worry about it too much. DoNotPay can help you through the entire process or even do it for you entirely. With their Cancel Anything product, DoNotPay has you covered.

How to Cancel a USPS Shipment

USPS does allow you to , but there is a fee for doing so. The fee is only charged if they are successful in intercepting the package, and this can only be done online.

To cancel a USPS shipment:

  1. Go to USPS' package intercept webpage.
  2. Verify your package is able to be intercepted.
  3. Log into your USPS account and request for the shipment to be intercepted.
  4. You'll be provided with an estimated total for the interception. USPS will then attempt to redirect/intercept the package.
  5. If USPS is successful, your credit card will be charged $15.95 plus any additional postage fees. This may be bigger than the original estimated cost.
  6. Your package will either be sent back to the original sender or held at the post office.

As with anything, there are certain conditions a package must meet in order to be intercepted. Some packages are not eligible for redirection.

Restrictions include:

  • If a package is out for delivery or has already been delivered, then it cannot be intercepted
  • If the total length and girth of the package are over 108 inches, it cannot be intercepted
  • Items redirected to a PO Box cannot be intercepted
  • Hazardous materials cannot be intercepted
  • Items addressed to a "Commercial Mailing Receiving Agency" cannot be redirected or intercepted.

If your package doesn't fall under any of the restrictions, then USPS should be able to cancel the shipment.

USPS Contact Information

Phone Number1-800-ASK-USPS®


Email AddressUSPS® Customer Service

Is USPS Being Difficult? Send Demand Letters To Them in Small Claims Court

Suing USPS is quite difficult, as the company is a part of the government. Unless you had insurance on a package and USPS refused to reimburse you for the lost package, you likely wouldn't win a court case against them. They can also be sued for motor vehicle accidents, but not much else.

Even though you may not be able to send demand letters to USPS for being unhelpful, you can send demand letters to other companies for their bad service. In most cases, if a company refuses to help you with a problem, you can take them to small claims court over it. Companies are supposed to be there to serve the consumer, not themselves, no matter what the management of a company may think.

The one thing companies don't want you to do, and don't expect you to do, is take them to court. They'll usually try to settle out of court, too, in order to avoid a bad public image if the media were to get a hold of the case. Thankfully, this isn't something you have to do on your own. DoNotPay actually has a service to help you take people or companies to small claims court! They're recognized by the American Bad Association's Louis M. Brown Award for Access, so they know exactly what they're doing. DoNotPay will even give you a script to use in court.

Cancel Your USPS Shipment With DoNotPay

DoNotPay can help you cancel your USPS shipment easily, as long as it hasn't been delivered already. With their Cancel Anything service, DoNotPay will send a cancellation letter on your behalf to USPS to get your package intercepted and returned to you.

It's simple, fast, and easy when you go through DoNotPay.

  1. Search for the Cancel Anything product on DoNotPay.

  2. Enter the name of the company you need to cancel your order/payment with.

  3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.

Once you submit the details, we'll work on composing a cancellation letter for you.

DoNotPay Works Across All Companies

Not only can DoNotPay help you cancel a USPS shipment, but they can help you cancel an order, payment, or reservation with just about any other company too, including:

And just about anywhere else. You won't have to worry about a thing!

What Else Can DoNotPay Do to Help You Out?

There's almost no limit to what DoNotPay can do. If you have a problem, DoNotPay can almost certainly help you solve it. They may not always be able to completely solve it for you, but they can at least guide you in the right direction. On top of canceling a shipment, DoNotPay can also help with chargebacks and refunds, burner phones, and negotiating hotel bills. Don't fret; put your problems in the hands of DoNotPay.

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