Cancel Your Sephora Order

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How to Cancel Your Sephora Order Easily

Sephora is a leader in prestigious omni-retail, with 2,700 stores in 35 countries and offering 45,000 products. The cancel Sephora order process is well-established, comprehensive, and provides many detailed options.

Sephora's dedication to innovation encourages its millions of customers to try new products and test new options. That can lead to canceling your Sephora order and returning the products. If you lack time to learn which Sephora returns policy steps to take, or if you prefer to have someone handle things for you,

Sephora's cancel and refund policy have an excellent reputation, but you may be interested in learning more about customer service in general or about using virtual credit cards. It may also be helpful to understand details concerning chargebacks and refunds should you ever have to deal with other companies or credit card terms and conditions. Because Sephora accepts payment via a PayPal account, you may find it useful to read up on how to cancel a PayPal payment.

How to Cancel Your Sephora Order and Return Sephora Products

You can buy products in-store, online from, and through third-party marketplaces. Purchase options are many, so knowing how to , return the product, and get a refund is important.

You can buy Sephora products in four ways:

  • Online from Sephora
  • At a Sephora store
  • At other stores, such as Kohl’s and J. C. Penney
  • Via third-party entities, such as Google, Instagram, Facebook, YouTube, Shipt, Instacart, and others for direct delivery.

You may return products in two ways:

  1. Take it to a Sephora store or Sephora retail location based in another branded store.
  2. Via mail, using the pre-paid shipping label.

Terms and Conditions for Returning Sephora Products

Sephora-returned products are eligible both for exchange and for refund. Sephora's return, refund, and exchange policies are based on the following Terms and Conditions:

  • The product must be in new or gently used condition unless it is faulty or the wrong product was delivered.
  • If the product is returned within 30 days of receipt, one set of refund rules applies.
  • If the product is returned between 31 and 60 days of purchase, a different set of rules applies.
  • If the product is faulty, and you return it by mail, the original shipping costs will be refunded. Otherwise, they will not.

Cancel Sephora Product and Return by Mail

If the product is eligible for a mail-back return, use the pre-paid shipping label and follow the instructions. It will take 30 days to process the return and refund your money. You will receive an email to confirm processing has been completed.

Steps to Return Your Sephora Order by Mail

  1. Go to Sephora Easy Returns.
  2. Enter your order number and delivery zip code, then follow the instructions about which products you are returning, your contact details, etc.
  3. Pack the products in either a Sephora product box or a well-padded envelope or box. Include the original packing slip.
  4. Print the Prepaid Return Label, or request a printerless FedEx Mobile Return Code from the Returns website link, if that option is available.
  5. Leave the package at a designated FedEx location.

Returns Not Eligible for Mail-Back

  • Any item purchased on using the buy-online-pickup-in-store option.
  • Same-Day Delivery orders.
  • Items purchased via Instacart or Shipt. They must be returned to a Sephora store location. You can find a complete list of stores here.
  • Any other third-party marketplace after 60 days from purchase. In this case, they must be returned to a Sephora store.

Steps to Return Your Sephora Product to a Store

Please check each step carefully to make sure you are following the specific procedure for your purchase. You may make in-store returns by taking the product, plus receipt of purchase, etc., to a Sephora store.

Please note the following exceptions:

  • Items purchased at a Sephora at Kohl's may only be returned to a Sephora at Kohl's store.
  • Items purchased at a Sephora Inside JCPenney must be returned to one of their stores.

Getting a Refund for a Canceled Sephora Order

For Purchases Returned by Mail

  • If a product is returned within 30 days of purchase, the refund will go to the original credit or debit card used.
  • If the return is between 31 and 60 days from purchase, an online credit will be issued. Online credits are not valid in-store.
  • If the return is within 30 days of the purchase and was paid through PayPal, Klarna, or a JCPenney card, the refund will be applied accordingly.
  • If the return is between 31 and 60 days, an online credit will be issued and only valid for future online purchases.

For Purchases Returned In-Store

If the return is within 30 days of purchase:

  • The original credit or debit card will see the refund.
  • If a PayPal account was used, the purchase would be refunded via a Sephora gift card.

If the purchase was made:

  • Via Klarna, any credit or debit card of your choice will be credited back.
  • With a Sephora gift card, another gift card will be issued.
  • Using an online Sephora store credit or a JCPenney card, a store credit will be issued.
  • At a Mohegan Sun store with Player's Club Points, the product may be exchanged, but no refund will be possible.
  • ALL returns made between 31 and 60 days, no matter how they were purchased, will be refunded via an in-store-only credit.

Sephora’s Contact Information

Phone Number1-877-SEPHORA (1-877-737-4672)
Hearing Impaired/TTY1-888-866-9845
ScheduleMonday to Friday

5 am - 9 pm PT

Saturday to Sunday

6 am - 9 pm PT


Have DoNotPay Do It for You

If you want to handle cancellations, exchanges, and refunds, you have all you need. If you would prefer to ask DoNotPay to handle it all for you, just follow these simple steps:

  1. Search for the Cancel Anything product on DoNotPay.

  2. Enter the name of the company you need to cancel your order/payment with.

  3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.

And DoNotPay will take it from here.

Other Canceled Order Topics You May Want to Know About

Sephora's Cancel an Order, Return and Refund policies are detailed and are aimed at making things as practical as possible for the customer. Their vast retail options do require detailed attention, which is why DoNotPay is happy to help. In today's world, we use many payment methods, so to help you with other issues not directly associated with Sephora, you may find the following information helpful.

If you need to cancel an eBay order or an Etsy order, this is what you do. If you have paid a friend with Venmo and then changed your mind, this is how you cancel the Venmo payment. Zelle payments are difficult to cancel, so this background on Zelle payments will be good to know. Cash App is a contactless payment system that is very popular. Knowing how to cancel a Cash App payment may also be useful.

DoorDash is another very useful service. But, there are times when we place an order and then need to cancel the DoorDash order. Walmart offers in-store, pick-up, and direct delivery on its orders. Canceling a Walmart order is straightforward if you know what to do, but DoNotPay can handle it all for you.

Canceling Air Travel

To move on to a different topic, air travel is something we plan days, weeks, or months into the future. The further away, the greater the possibility that we need to change or cancel a flight. DoNotPay covers those areas too. If you need to apply for flight compensation or if you need to negotiate hotel bills, DoNotPay has you covered. Just to take two specific airline examples, this is how you would change or cancel a Southwest Airlines flight. And here is all you need to know about canceling or changing a United Airways flight.

What Else Can DoNotPay Do for You?

As we said, DoNotPay offers many levels of service, from avoiding getting charged unfairly at the end of a free trial to learning about how useful burner phones can be, if you want to keep your contact identity private. Many of us need help with paying bills and, in extreme situations, we may need advice and support if we have to send demand letters to a company in Small Claims Court.

Whatever your situation, your need, or your desire to learn more about something, you will find DoNotPay is there.

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