A Simple Guide to the Royal Caribbean Refund Policy

Royal Caribbean is an international cruise brand founded in 1969. As one of the world’s best-known cruise lines, Royal Caribbean carried 6,553,865 passengers in 2019. It offers cruises all around the world, but in these unpredictable times, many people decide to give up on their journey. 

If you are one of them and you want to know how you can get a refund from Royal Caribbean, read on to understand their refund policy and see how DoNotPay can help you with getting your money back. 

How To Ask for Royal Caribbean Refund

If you had to cancel your cruise with Royal Caribbean, you can ask for a refund via:

  1. Message on their website
  2. Phone
  3. Your travel agent

Ask for Royal Caribbean Refund via Their Website

If you want to send a written refund request, you can send them a message here. You will need to fill in your personal and ticket information and explain that you want to get a refund. Don’t be surprised if you need to wait long for their answer—many people complain that they waited forever for their response or didn’t get a reply message at all.

Request Royal Caribbean Refund on the Phone

Another way to get in touch with Royal Caribbean and ask for your money back is over the phone. You can call the company’s customer service at 800-256-6649. You will need to give them your name and sailing details. 

This way of making a request comes with difficulties—tons of people complained that the customer service hadn’t processed their request immediately, or that they had waited a long time just to get on the phone with a customer support representative. 

If you want to save yourself the trouble of waiting on the line and being put on hold, you can try out DoNotPay’s option of jumping the phone queue.

Find Your Travel Agent and Ask for a Royal Caribbean Refund

If you booked your journey through a travel agency, you can find your travel agent and request a refund for your canceled cruise. You can visit or call your travel agent and explain which ticket you want to get a refund for.

Let DoNotPay Deal With Your Royal Caribbean Refund Request

Requesting a ticket refund can be tiresome and nerve-wracking, but this process can be made easy if you use DoNotPay. With DoNotPay, you are just a few clicks away from getting your refund. All you need to do is:

  1. Log in to DoNotPay’s app on your web browser or your iOS device
  2. Select Chargeback Instantly
  3. Enter Royal Caribbean as the company you want to get a refund from
  4. Follow the instructions and answer our chatbot’s questions
  5. Submit your request

DoNotPay can generate a request letter for you to send, or we can send the letter to the company on your behalf. With this, you have a better chance of recovering your money!

Can You Request a Refund Via

Yes / No

DoNotPay

Yes
Royal Caribbean Website

Yes

Phone

Yes
In Person

Yes

Email

No
Letter

No

What Is the Royal Caribbean Refund Policy?

To understand Royal Caribbean refund policy for canceled cruises, you should thoroughly read several documents on their websites. This can be tiresome, so we composed a Royal Caribbean guide for you. Read on to see whether you are eligible for a Royal Caribbean refund.

Royal Caribbean’s Non-Refundable Deposit Program

As stated in Royal Caribbean’s Digital Terms of Use, if you want to cancel a Non-Refundable Deposit Booking (NRD Booking) before the final payment day, you won’t get your deposit back. 

In that case, you will have the option of turning the amount of the deposit into future cruise credit (FCC), but they will still keep $100 as a service fee. If the deposit you paid was $100 or less, you won’t get any credit or refund.

Will I Get a Refund if I Cancel My Royal Caribbean Cruise?

Royal Caribbean refunds depend on the type of your reservation and the time of cancellation. The company’s Cruise Ticket Contract lists the situations when the passengers are eligible for the refund and what amount of money they can recover since the company has the cancellation fees. The refund amount also depends on the number of days you booked, because cancellation fees differ for:

  • One to four-night cruises (including Holiday Sailings)
  • Five-day or longer cruises (including Holiday Sailing and Cruise Tours)

Royal Caribbean Cancellation Refunds for One to Four-Night Cruises

If you booked your one to four-day journey with Royal Caribbean and then canceled it, you can request a refund. Here is how much you can get, depending on the time of your cancellation:

Time of Cancellation

Refund Amount

75 or more days before the first day of the cruise

A full refund (except for the non-refundable deposit bookings)
74–65 days

50%

60–31 days 

25%
30 or fewer days

No refund

Royal Caribbean Cancellation Refunds for Journeys Longer Than Four Days

Here is how much you can get back if you cancel your Royal Caribbean cruise that is longer than four days:

Time of Cancellation

Refund Amount
90 or more days before the first day of the cruise

A full refund (except for the non-refundable deposit bookings)

89–75 days

75%
74–61 days

50%

60–31 days

25%
30 days or less

No refund

Will I Get a Refund if Royal Caribbean Cancels My Cruise?

According to the Royal Caribbean’s Bill of Rights, you have a right to get your money back in case of a mechanical failure. You can get a full or partial refund only if the company cancels the cruise due to a mechanical failure. In that case, Royal Caribbean might also reimburse your additional costs, such as airline change charges. Royal Caribbean won’t give any refunds if they cancel or terminate their cruise early for any other reasons. 

How Long Will I Wait To Get My Money Back From Royal Caribbean?

Royal Caribbean states that they send refunds in seven to ten days after processing them, while it can sometimes take them up to 30 days to issue a refund. Your money should be back on your bank account you used for the purchase. 

If you got your ticket through your travel agent, the money will be sent back to that agent. Even though the company gives 30 days as the maximum wait time, many people claim that they had to wait for several months to get their money.

DoNotPay Has Got You Covered

Are you tired of dealing with everyday bureaucracy? Are you wasting your money on the services you don’t use? If your answer is yes, then let DoNotPay help you with these and many more issues. 

Download our app on your web browser or your iOS device and get some of these solved: