How to Cancel Your QuadPay Order Fast

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

How to Cancel Your QuadPay Order Easily

Zip, formerly known as QuadPay, is a buy now pay later (BNPL) type of financing with a payment plan. Using Zip allows you to make purchases now, at any retailer or company that accepts Visa. However, it is like an installment loan with due dates - you will pay in four installment payments for six weeks. If you were a QuadPay customer and are curious about how Zip cancellations and returns work, compared to before it was acquired by Zip, DoNotPay can help you navigate the process.

Can You Cancel a QuadPay (Zip) Order?

QuadPay was acquired by Zip in September of 2020, and all purchases made after their transitional phase would have been processed by Zip. Zip's cancellation policy, like most, buy now pay later installment payment programs, requires you to cancel or modify orders through the retailer or merchant where you made the purchase. If you successfully cancel the order, or the retailer accepts your return and agrees to issue a refund, you will receive a credit on your Zip account. You should receive a refund within 14 business days, depending on the merchant's refund process.

The funds will be put towards the balance you owe to Zip. Or, if the refund ends up leaving your account with a credit, you can save it for a future purchase. Your other option is to contact the customer experience team to request that the credit be refunded to your bank account.

How to Contact Zip

If you are trying to cancel an order through the original merchant or retailer without success, or have other problems, you may need to contact Zip directly if the merchant cannot resolve your issue.

Phone(888) 274-3159

Zip is available by phone, 7 days per week from 8:00 am - 8:00 pm EST.

ChatYou can Chat with customer service 7 days per week, from 7:00 am - 11:00 pm EST.

You can email customer service if you have questions or concerns outside of their business hours. This may not get you the timeliest response, but it is a viable option if you want to try to get a second opinion about your situation.

Online Contact Form
  1. Go to the Submit a Request form
  2. Choose the appropriate topic or issue from the dropdown menu.
  3. You can choose Refunds and Returns for cancellation/return-related issues
  4. Fill in all the required information. You can upload supporting documents if you have them.
AddressTo send mail, use the following address:

Zip Co US Inc., 228 Park Ave S, PMB 59872, New York, New York 10003-1502 US

Use DoNotPay to Help Dispute Your Zip Payment

It can be time-consuming and tedious to handle refunds, returns, cancellations or other issues with online merchants. If you need DoNotPay to handle the dispute or cancellation for the merchant, we have you covered!

  1. Search for the Cancel Anything product on DoNotPay.

  2. Enter the name of the company you need to cancel your order/payment with.

  3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.

Once you submit the details, we'll work on composing a cancellation letter for you.

DoNotPay can also help you process returns if the cancellation window has passed, or we can assist with a credit card chargeback or refund if necessary.

DoNotPay Can Help You Send Demand Letters To Zip if They Are Being Difficult

When a company has failed to resolve an issue, DoNotPay can help you escalate the problem. We make it easy for you to send demand letters to a company in small claims court, and we have even been recognized by the American Bar Association, with the Louis M. Brown Award for Access. We make things simple and successful for you!

Simply use our Send Demand Letters To Now service and we will issue a demand letter, file your court paperwork, and/or even issue you a transcript to use in court. DoNotPay strives to make options accessible and affordable, and we will always make the best case for you.

DoNotPay Can Cancel More Orders and Payments

With DoNotPay's Cancel Anything service, you can get assistance with any company or business. It's not just companies like that we handle. DoNotPay can process the cancellation of orders and payments for a large variety of companies, including, but not limited to:

How Else Can DoNotPay Help?

In addition to cancellations, DoNotPay can help you solve many other issues as well.

Whatever problem or issue you are facing, DoNotPay has a solution to save you time, stress, and money!

Want your issue solved now?