Request a Price Match with Priceline in 3 Steps

Priceline is a popular site dedicated to helping people save money on trips. It offers the best possible deals on hotels, rental cars, and flights, with discounts for bundle purchases, to help travelers save money by only paying what they're willing and able to pay. As a website exclusively devoted to offering great deals, Priceline offers a Best Price Guarantee policy, but it's a bit more complicated than a typical price match offer.

If you're looking to book travel on Priceline but find a better deal somewhere else, you may want help to make sure you're getting the very best price for everything you purchase. DoNotPay can provide you with the resources to get the best price guarantee at Priceline so that you pay the cheapest rates for any travel services you book.

Does Priceline Offer a Price Match?

Priceline does not offer a price match service in exactly the way you might expect from a different company. However, for VIP members of Priceline, there is a Best Price Guarantee Policy that allows members to ensure they're getting only the very best prices. The Best Price Guarantee is designed to ensure that members who are using Priceline's VIP services pay the very lowest price possible on whatever travel service they are using.

Priceline's Best Price Guarantee Policy Details

The Best Price Guarantee Policy at Priceline has several restrictions and conditions. Below, we'll break down the details so that you understand how to get the best deal at Priceline.

Overview of the Price Match Offer

VIP members with Priceline can receive a refund if they find a better price on a deal they booked within 24 hours of booking. If the VIP is reserved with an Express Deal® ( a specific type of Priceline deal), members can ask for a refund up until midnight the day before their registration and receive a 200% refund on the difference. The policy applies to:

• Hotels
• Rental cars
• Airline tickets
• Cruises

Now, let's look at the various deal types Priceline's Best Price policy works with.

Pay Now Reservations

Pay now reservations made on hotels or rental cars are eligible for the Best Price Guarantee. You only need to provide some basic information within 24 hours of your booking to be eligible for the refund.

For hotels:

• Hotel name and address
• Check-in/out dates
• The number of rooms and occupancy
• Type of room
• Cancellation policy
• Billing information with a summary of charges and tax information

For rental cars:

• Rental partner
• Pick-up and drop-off location, time, and date
• Car class
• Billing information with a summary of charges and tax information

Express Deals

Express deals booked at Priceline are eligible for the Best Price Guarantee as long as they are not same-day reservations. These deals are eligible for a 200% refund of the difference between the Priceline deal and the better deal you found. You need only provide the following information to get a refund for an Express Deal.

For hotels:

1. Hotel name and address
2. Check-in/out dates
3. The number of rooms and occupancy
4. Type of room
5. Cancellation policy
6. Billing information with a summary of charges and tax information

For car rentals:

1. The lower rate you found in one of the brands presented during the booking process
2. The pick-up and drop-off location, date, and time
3. The car class
4. The billing information with a summary of charges and tax information

For airlines:

1. A lower rate available to the general public (no special rates)
2. Airline
3. Flight number
4. Date
5. Cabin
6. The number of passengers.
7. Fare type (cancel and change policy should match; if flights booked are cancellable or changeable the lower fare should also be cancellable or changeable)

Pay Later Rates

If you book a pay later rate with a car rental service, you can be refunded the difference if you provide the following information within 24 hours:

• Rental partner
• Pick-up and drop-off location, date, and time
• Car class
• Billing information with a summary of charges and tax information

Disclosed Rates

If you book an airline with a disclosed rate and wish for a refund, provide the following information within 24 hours:

• Lower price available to the general public (no special fares)
• Airline
• Flight number
• Date
• Cabin
• Number of passengers
• Fare type (cancel and change policy should match; if flights booked are cancellable or changeable the lower fare should also be cancellable or changeable)

Exclusions

There are a few exclusions to Priceline's Best Price Guarantee Policy.

1. If you are not a VIP member, you are not eligible to claim any Best Price refund.
2. If you book a same-day Express Deal®, you cannot ask for a refund.
3. Special fares (corporate, military, student, children, senior citizen, groups, organizations) or discounted fares (wholesaler, consolidator, convention, purchased through coupons, loyalty, or rewards programs) are not eligible for a price match.
4. Partially refunded, canceled, or promotional package fares that come with additional amenities are not eligible for a refund.
5. If car rental rates change based on age, driver's location, or driver's type of security deposit, Priceline cannot offer a price match.
6. Certain airlines are not eligible for the Best Price Guarantee, including Air France, Austrian, British Airways, Brussels, Frontier, Iberia, KLM, Lufthansa, Spirit Airlines, Swiss, Ukraine Airlines.

How Do You Redeem a Best Price Guarantee at Priceline?

Redeeming a price match is easy. Once you have the necessary information (found in the guidelines above), simply contact the customer service team. You can use one of three ways:

1. Priceline chat in the Priceline Help Center
2. Priceline text in the Priceline Help Center
3. Call Priceline's Customer Care Center at 1-877-477-5807

How Can DoNotPay Help You Save with Priceline?

If you want to save money at Priceline but don't have time to research special deals, DoNotPay can help. By using one of DoNotPay's tools, you can find the best deal and get the most savings for your trip.

• Find the Best Deals can help you scour the internet for the three lowest prices available.
• Deals and Coupons can help you find promotional codes and discounts for any company.

Plus, if you want to pursue a price match, you can use DoNotPay for that too! Simply:

1. Search for Price Match on DoNotPay and select the product.

2. Select whether you were charged more than the advertised price or if you believe you are eligible for a price match.

3. Provide the name of the product you purchased so we can see if it qualifies for a price adjustment. If you believe your desired item is qualified for a price match, we’ll double-check for you.

It's that easy! You'll hear back from Priceline in no time to ensure you get the very best and lowest price for your travel arrangements.

What are Other Ways DoNotPay Can Help?

DoNotPay can help you with a variety of other tasks to save time and money, including;

• Getting chargeback and refunds.
• Finding help to pay bills.
• Claiming missing money.
• Use free trials without getting charged.
• And more!

To find out how DoNotPay can help you save, sign up for a free account today!