Do you need help with paying Metro PCS bills online? DoNotPay has got you covered

Are you looking for a more efficient way of paying Metro PCS bills online or struggling with Metro PCS bills and need help paying them? Whatever the case, you can rely on DoNotPay to solve the problem. 

Even though there’s no denying that T-Mobile’s acquisition of Metro PCS in 2013 was a success for the company itself, many customers using the most affordable plan still face certain restrictions when the usage is at its peak or when they are in rural areas. As a result, they may be forced to switch to a more expensive plan that doesn’t fit their budget. 

If you are in a similar situation, we are here to suggest some solutions to paying your Metro PCS bills, as well as a couple of alternative options to keep in mind.

Turn to DoNotPay for help with paying Metro PCS bills online

If you’re looking for the safest and most efficient way of paying a Metro PCS bill online, DoNotPay is here to make that happen. When you rely on our app, the entire process can be completed in just a couple of simple steps. You alone won’t have to do much. Here’s your part of the job: 

  1. Install DoNotPay app and create an account
  2. Log in to your DoNotPay account via the web browser or your iOS device
  3. Type in “Metro PCS bills” so we know what bills you need help with 
  4. Tell us more about your current situation and what you need us to do to solve your problem
  5. Give us your personal information (name, phone number, email, address, etc.)

In case you’re thinking about paying your Metro PCS bill by phone, DoNotPay can help you there, too. With our app, you can jump the long phone queue and get in touch with customer support much faster.

How to get a detailed paper Metro PCS bill?

As long as you use the same monthly plan, the amount on the bill should be the same, which is why Metro PCS normally doesn’t send paper bills. They only send a text message as a reminder a couple of days before the bill is due. 

If you still want to receive a paper bill, be it because you want to keep personal records or for another reason, you need to contact customer support to ask for a billing statement. They will charge you an extra $2 per month for this service. You can also ask for a detailed statement to be sent to your email address, which will cost you an extra $1 a month.

Make sure you check for errors on your Metro PCS bill

Asking for a detailed statement is an excellent idea if you receive a suspiciously high Metro PCS bill. When you have an itemized statement explaining in detail how much you owe and for what services, you have a chance to check for potential errors. Some services may be listed twice, or there might even be a service you haven’t received at all. If you don’t know how to analyze the bill, you can always turn to a professional or just ask a friend who knows more about billing to check it for you.

Is there a chance to negotiate your Metro PCS bill?

Even though Metro PCS is considered one of the more affordable prepaid carriers, you can still try to negotiate your bills. If you’re struggling with your Metro PCS bills, it might be time to consider some of the following options:

  1. Ask to switch to a more affordable plan
  2. Ask if you can get a family discount
  3. Pay half of the bill
  4. Ask for financial assistance

Ask to switch to a more affordable plan

If you realize that your current plan has become too expensive for you, you can always ask Metro PCS to change the plan. Here’s how you can do that:

  • Visit your local Metro PCS store to change the plan in person
  • Dial *611 on your Metro PCS phone
  • Dial 1-888-8metro8 (863-8768) on another phone
  • Sign in to MyAccount to change the plan online

Ask if you can get a family discount

You can have up to five lines on one account for your family. With every additional line on the same account, you get a discount of $10, $20, or $30, depending on your plan. If you have a family member who uses another prepaid carrier, it might be a good idea to have them switch to Metro PCS so that you can qualify for a family plan discount.

Pay half of the bill

Metro PCS does not set a required minimum amount, so you can always pay what you can afford at the moment. You can pay off your Metro PCS bill in installments. For instance, some people split the bill and pay one half of the total amount at the beginning of the billing cycle and the other half closer to the due date. Keep in mind, though, that this won’t save you from suspension if you fail to pay the entire bill by the end of the billing cycle. The same goes for an already suspended phone—it won’t be reactivated if you pay only half of the total amount.

Ask for financial assistance

If you need help paying your Metro PCS phone bill, you should consider applying for a financial aid program. This is a rather common option among those who can’t get a discount and cannot afford even the more affordable Metro PCS plans. There are various programs that provide funding for people struggling with their phone bills. Here are some of the options to consider:

Financial aid programs

What they offer

Lifeline 

Lifeline provides help for people coming from low-income families. The program lowers the monthly costs of phone or Internet services—the same applicant cannot get help for both. To qualify for Lifeline, applicants need to meet criteria regarding household income. People who use SNAP, Medicaid, SSI, or some other federal assistance program are eligible for Lifeline, too. It is also important to note that only one member of a household is allowed to apply for the program. 

Catholic Charities

This non-profit national charity can help you with all your bills. If you need them to help you with phone bills, they will ask you to provide proof of income and the past-due phone bill you need help with. People experiencing some kind of hardship or financial emergency are their top priority.

Do not hesitate to ask for an extension date for your Metro PCS bill

You should ask for an extension date as soon as you realize that you won’t be able to pay your Metro PCS bill on time. If you can’t manage to pay your bill now, imagine how challenging it will be to pay off your debt if it begins to pile up. You’ve got nothing to lose if you ask for an extension. How can you do that? These are your options:

  • Asking for an extension date in person 
  • Calling customer service
  • Sending an extension letter

In case you don’t know how to write a letter asking for an extension date, look no further than our app. DoNotPay can compose an extension letter for you with minimal effort on your part. Naturally, we need you to provide us with some information necessary to include in the letter. 

We will need your personal information and a short explanation of your current situation. Metro PCS will need to know on what grounds you’re asking for an extension. When we generate the letter, we will send it on your behalf. You just need to wait for our confirmation that everything has been completed, which will take no more than 48 hours.

DoNotPay can ask for a waiver on late fees for your Metro PCS bill on your behalf

If you find it more convenient, you can also ask for a waiver on late fees if you need help with paying your Metro PCS bill. Should you opt for this solution, here’s how you can go about it:

  • Hire a lawyer
  • Rely on a financial advisor
  • Contact customer support
  • Go there in person
  • Send a waiver letter

Hiring a professional is a safe option. Who’s better to help you out than an expert in the field, right? However, it can be rather expensive to hire either a lawyer or a financial advisor to give you a hand. Reaching out to customer support can be quite time-consuming. 

When you’re left with sending a waiver letter as the best option, it’s time to turn to your robot lawyer again. Our app can generate a waiver letter for you and send it to Metro PCS on your behalf. Just like it was the case with an extension letter, we only need you to provide us with the required information. After that, you can sit back and wait for us to do all the rest.

Is it a good idea to apply for a loan to pay off your Metro PCS bill?

This should be your last resort. Just because your loan would solve your problem temporarily, it doesn’t mean that it’s the right way to go about it. In the long run, this loan can do you more harm than good, so think carefully before you go down this road.

Can you use your credit card to pay Metro PCS bills?

This is an option, but you should think twice before you choose to pay your Metro PCS bills this way. The problem with credit cards is that you can seriously damage your credit score when you’re paying for accumulated bills. It is not a good idea to use your credit card too often, either. If there doesn’t seem to be any other solution, it’s better to go for this form of payment than to neglect the debt. Just make sure you find another solution for the next time.

Consider using an alternative

Whether Metro PCS plans no longer fit your budget or you’re not satisfied with their service or how they treat you as a customer, there’s nothing to worry about. There are many excellent alternative solutions you can consider. If you’re not sure which one to choose, we suggest you first think about the following:

Alternative providers

Pricing 

What they offer

Mint Mobile

$45 for a three-month plan

$300 for a full service all year long

Mint Mobile offers excellent plans if you’re trying to save a few bucks in the long run. Their three-month plan covers unlimited talk and text, as well as 3GB of LTE data. If you need additional data, you can get 1GB for an extra $10 or 3GB for $20. In case you’re traveling internationally, you can buy international roaming data at the same price.

Sprint

$60 a month for the Unlimited Plus Plan

$80 a month for the Unlimited Premium Plan

$140 a month for a Family Plan

Sprint offers a variety of feature-rich unlimited plans to meet everyone’s needs, covering data, talk, and text. They also have different pricing options to fit everyone’s budget. They offer a discount for the second line on the same account, while the third, the fourth, and the fifth lines are free. 

Google Fi

$20 a month for unlimited talk and text

$10/GB for the data you use over 15GB

One of the best things about Google Fi is that it offers “billing protection,” which means that you can never pay more than $70 for data, regardless of how much you’ve used. Another feature that draws many users is international coverage. When traveling to Google Fi’s international coverage areas, you still get unlimited texts, while voice calls and data are charged at the same rates.

What to expect if you don’t pay your Metro PCS bill?

When it comes to not paying your Metro PCS bill, things are quite straightforward—the company will disconnect your phone and temporarily suspend the service. If you pay what you owe within the 30-day suspension period, Metro PCS will reactivate the service. In case you pay after those 30 days, you will not receive a full-month service.

If a collection agency takes over, you should be prepared for them. In other words, you need to know how to deal with them to avoid any further complications and solve this issue as soon as possible. Some of the things to keep in mind include the following:

  1. You should know what collection agencies are and are not allowed to do
  2. You need to have a paper trail to be on the safe side 
  3. You should consider paying a part of your debt

You should know what collection agencies are and are not allowed to do 

Before you agree to anything a collection agency requires you to do, you should know what it is and isn’t allowed to do. The most important thing to know is that a collection agency can take you to small claims court, so you should do what you can to avoid this scenario. The good news is that even if they do take you to small claims court, DoNotPay can help you by preparing the necessary paperwork for you. 

You need to have a paper trail to be on the safe side 

Those extra $2 for a paper billing statement won’t set you back, and having a paper trail of all your bills can mean a lot if you’re about to go up against a collection agency. Make sure you have everything recorded, so it’s clear how much you owe and what has already been paid. Even if a collection agency tries to charge you more than that, it won’t succeed if you have proof that you owe less.

You should consider paying a part of your debt

Even though collection agencies are always trying to make you pay the entire amount owed, you should at least offer to pay a part of your debt. You shouldn’t rule this option out without even asking—you never know what can make them accept it. Naturally, the more you offer to pay, the higher the likelihood that they will accept your offer. 

What else can DoNotPay do for you?

Quite a lot, actually. Our app can help you out with so much more than paying Metro PCS bills online. Whether you have a problem with other bills, unfair parking tickets, or your subscriptions, we’ve got you covered. Here are some other services that you can ask for: