What to Do If I Need to Cancel My Order?

You place an order online, by phone, using a mobile app, or in person. Then, something comes up and you need to cancel your order. How you cancel your order depends on many factors, such as:

• What you ordered
• Where you ordered it
• How you ordered it
• How long ago since you placed your order
• If the order has already been delivered
• If you already paid

Many companies, organizations, and airlines get lots of orders and are then inundated with changes and cancellations. Many companies try to be helpful and make it easy to cancel. But others do not make it easy.

The harder it is to cancel an order, the less likely it is they will have to refund your money. Even if they do try to help, other problems happen, and you end up with a bigger problem than you expected, so be prepared to learn what to do, how to do it, and how to respond if it does not go smoothly.

Because canceling or getting a refund can be difficult and take up a lot of time, it is reassuring to know that DoNotPay takes the worry away and can handle the whole thing for you. DoNotPay can help you cancel an order, get a refund, and even jump the phone queue for customer service.

The Basics of Canceling Your Order

There are a lot of different ways to cancel your order. The first thing to do, if you decide to cancel, is to contact the company and learn what their procedure is.

Most companies will show you how to:

• Cancel an order.
• Credit back your purchase, either by refunding your money or offering credit.
• Reschedule your order instead of canceling it.

Check your order receipt and look for a website URL, an email address, or a phone number. When you contact the company:

1. Make it clear you want to cancel.
2. Give the reason for canceling.
3. Say you want your money refunded or that you will accept a credit against a future purchase.

Ask Your Card Company to Help

If you purchased with a credit or charge card, you may find it easier to contact the number on the back of the card and ask for their help. Some banks and other credit companies offer a way for them to arrange a chargeback or refund on your behalf. These services are not guaranteed, so check the details with the card company.

DoNotPay Can Help You to Cancel an Order

If you need to cancel an order, you will find DoNotPay has systems in place to make it as easy as possible for you to cancel an order and not be charged, or even get your money back. Here are some examples:

When Getting a Refund is a Problem

Getting refunds is not always automatic. Some companies have a strict payment system, so even if you change your mind, it can be very difficult, if not impossible, to get your own money refunded.

For instance, you may want to learn more about canceling a PayPal payment before you place the order. Another system that does not automatically allow refunds is Zelle. Only when you pay a nonexistent account is it easy, or possible, to get your refund. DoNotPay’s article on canceling a payment made through Zelle will give you useful background.

Getting DoNotPay to Help With Claims

DoNotPay will also work on issues, and we will help you to file a lawsuit with the Small Claims Court. on your behalf. Our successes in helping people to resolve problems were recognized by the American Bar Association in 2020, by awarding DoNotPay the Louis M. Brown Award for access.

Before you get to the point of filing action, you want to maximize your chances of easily and smoothly canceling your order and getting your refund. If you would like DoNotPay to handle the task for you, just follow these three simple steps:

1. Search for the Cancel Anything product on DoNotPay.

2. Enter the name of the company you need to cancel your order/payment with.

3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.

Once you give us the basic info we need, we will take over and prepare your cancellation request for you. So, get started with DoNotPay.

What Else Can DoNotPay Do for You?

The list is almost endless. Let's take a few examples to help you explore and understand some of the other areas we help with.

Cancel a Free Trial

We all take free trials. Sometimes people forget to cancel at the end of the free period, and sometimes the company charges their card anyway. DoNotPay can arrange for you to have a virtual credit card so they cannot charge you after the free trial ends.

Burner Phones, Feature Phones, and Dumb Phones

There are many reasons for not wanting your identity to be known or tracked. Privacy is important to us all. Learning what a prepaid burner phone, feature phone, or a dumb phone is and how to use a "burner SIM card" on your current Apple or Samsung phone may prove useful one day.

Getting Advice on Paying Bills

If you are having difficulty paying bills, you can learn more here about getting advice, support, or applying for grants.

DoNotPay covers a lot of ground. We offer advice, information, and can do things for you, so you don't have to.