How to Easily Delete Your PokerStars Account

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Easily Delete Your PokerStars Account

For people who like online card games, PokerStars can be a fun diversion. But when you're done playing, it can be surprisingly hard to actually delete your account. The help page on closing your account is uniquely unhelpful. There isn't a Contact Us page or a support email in sight. They'll actively tell you that they are not receiving phone calls right now. So how do you ?

If the one method, the hidden chatbot contact form, doesn't work for you, don't worry. DoNotPay can help you delete your PokerStars account along with any other accounts you need to delete.

How to Delete Your PokerStars Account On Your Own

So you want to delete your PokerStars account "the quick way". To answer this question, we combed through pages of help documents and unhelpful guides to non-existent Contact pages. You're not going crazy, the contact info really isn't there.

As it turns out, the only way to is to go through the chatbot, "Stella", who is also hard to find.

  1. Scroll to the bottom of the PokerStars web page
  2. Select "Help" from the footer menu
  3. You may now see a green chatbot button in the lower-right corner of the screen.
  4. Click the chatbot button and be greeted by "Stella"
  5. Select "My account" when asked about your query.
  6. Next, select "I want to close my account"
  7. She will warn you that you can't close an account to open a new one, and offer you a Contact Us Form button
  8. Click the Contact Us Form button
  9. A green button will appear at the top of the chat, and Stella will offer some instructions to log in or provide personal information.
  10. Click the green contact form button
  11. Enter your email
  12. Select a category and subcategory as your reasons for leaving
  13. Title ad write a message explaining that you want to close your account
  14. Submit the request

This process has just sent a customer support email (the long, tedious way) to a PokerStars admin who may get back to you on closing your account in the next one to five business days.

Can I Delete With — A Summary

Live ChatYes

How to Delete Your PokerStars Account If You Can't Log In?

If you need to delete your PokerStars account but forgot your password, lost the original email address, or otherwise can't log in, you'll need to provide additional information. Here is where Stella the poker chatbot is actually useful. She gives you a helpful list of additional information that may be asked for to verify your account before it is deleted.

  • Username
  • Full name
  • Registered date of birth
  • Postal address registered to the account
  • Registered phone number
  • Approximate date of account creation
  • Approximate current balance

Put this information in the message section of your account deletion request to increase the chances that your account deletion request will be approved, even if you can't currently log into the account.

Wait, I Want to Recover my PokerStars Account Instead

Often, people think that account deletion is the only way to handle a lost login or an account that's been banned or hacked. But this isn't the case. If you need to restore your password, get unbanned, or can't log in due to a lost email address, you have other options through DoNotPay's helpful account management services.

Deleting Your PokerStars Account with the help of DoNotPay

The trouble with account deletion requests is they are not always fulfilled. If you provided all your information and submitted a request and it's been days or weeks since your request, you may need to follow up. Fortunately, DoNotPay can help you delete your account even if PokerStars is unresponsive and you have only Stella the chatbot to talk to.

We can get in touch with their corporate office even if there are no customer-facing contact addresses to follow. Give us the same account verification data, then let us handle the request and make sure that your PokerStars account is fully deleted in a timely fashion so you can move on to other tasks and concerns in your life.

How to Delete Old Accounts Using DoNotPay:

If you want to delete old accounts but don't know where to start, DoNotPay has you covered in 7 easy steps:

  1. Go to Delete Old Accounts product on DoNotPay.

  2. Select the type of account you are trying to delete, such as email, streaming service, social media, gaming, eCommerce, and more.

  3. Tell us more about your account, including usernames and associated emails / phone numbers.

  4. Help us verify your account ownership by entering the date you first created the account, when you last logged in, any payment methods saved under the account, etc.

  5. Upload photographic evidence if you have any that can help prove your account ownership.

  6. Enter any last known or previously used passwords.

  7. Enter your contact information and submit the task!

DoNotPay Can Delete All Accounts

DoNotPay can help you delete an account with any website or service. We know that cleaning up your digital records and improving personal cybersecurity is important. That's why we offer account deletion for all of the following account types and much more.

What Else Can DoNotPay Do?

DoNotPay has developed many different services designed to make your life easier, save you money, and save you time. Here are a few other services you may find helpful this year:


Deleting your PokerStars account is harder than it should be due to the lack of active administration or contact options on the website. However, whether you're having login troubles or the system didn't work for you, DoNotPay can ensure your PokerStars account is deleted for good.

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