How to Cancel Your DHgate Order Without Breaking a Sweat

i
Editorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Cancel Your DHgate Order

DHgate.com is one of the largest wholesale eCommerce sites for goods made in China. The company offers over 30 million products in a wide range of categories. You can cancel an order you make at DHgate. However, the process is challenging, as you have to overcome various bureaucracies, which are frustrating, especially if you do not understand some policies.

DHgate has made canceling orders cumbersome to discourage you from canceling orders. For this, you should be sure of the items you want to order online at DHgate before placing an order to avoid the hassles involved in canceling your order. Luckily, DoNotPay has a "Cancel Anything" product that you can use to successfully and get a refund if the goods have not been delivered. You only need to sign up to DoNotPay to use DoNotPay's "Cancel Anything" product.

How to Cancel Your DHgate Order

Cancelling an order at DHgate is a lengthy process, as the seller must agree with your order cancellation to make a refund. Unfortunately, any dispute between you and the seller takes time to resolve. In most cases, the frustrations you undergo can make you quit making your refund claim.

You have to follow a particular procedure to cancel an order that a seller has not shipped. The procedure is as follows:

  1. Click on "My Orders" and choose the "Awaiting Shipment" section.
  2. Choose the order you want to cancel
  3. Click the "Request Refund" button.
  4. Enter the refund reason and refund amount.
  5. Tap the "Submit Request" button to finish the process.

DHgate gives the seller seven days to respond to your proposal. If the seller agrees with your order cancellation request, DHgate's system refunds you automatically. In essence, order cancellation for unpaid orders is automatic, as no refunds are involved. You click the cancel order button. The system also cancels the order if you fail to make payments within a set time a seller provides.

Problems You Are Likely to Encounter While Cancelling Your DHgate Order

Problems to encounterDescription
Seller disputesA seller can insist on shipping an item even after canceling the order. In such a case, you can open a "return and refund" dispute after ten days from the date the seller submitted the tracking number. You can involve the DHgate mediation team to help you resolve the dispute.
Lengthy processes involved in canceling your orderYou have to follow the lengthy procedures to cancel your order and get a refund. After canceling your order, it might take as long as 14 days to successfully get a refund.

Can You Sue DHgate if It Refuses to Honor Your Order Cancellation and Refund Your Money?

You can sue DHgate in the small claims court if it refuses to honor your order cancelation and refund your money. In essence, DHgate compels the seller to refund your money if your order cancellation is valid, especially if they failed to deliver ordered items or delivered the wrong products.

DoNotPay can help you start a lawsuit against DHgate, considering it is recognized by the American Bar Association's Louis M. Brown Award for Legal Access. In addition, it will guide you selflessly to ensure you get the justice you deserve in the small claims court.

Canceling a DHgate Order and Getting a Refund Yourself

You can successfully cancel your DHgate order if you have not made any payment at the click of a button. Order cancellation at DHgate is frustrating and cumbersome if you have already made a payment and the seller has initiated the shipping process. The seller has to agree with your order cancellation for a refund to be made.

Most sellers frustrate you with lengthy and unnecessary bureaucracies to discourage you from pursuing your money. Luckily, you can involve a competent legal team such as DoNotPay to help you cancel your order and get a refund from DHgate.

Canceling Your DHgate Order Using DoNotPay

DoNotPay eases all the problems and bureaucracy you must undergo to cancel your DHgate order and get a refund. First, DoNotPay alerts DHgate that you are revoking your order. It also leverages the company policy by sending them a faxed letter to ensure it arrives on time for them to make a refund. Canceling a DHgate order using DoNotPay is fast, easy, and continent convenient, hence highly recommended.

Follow the steps below to cancel your order and get a refund using DoNotPay:

  1. Search for the Cancel Anything product on DoNotPay.

  2. Enter the name of the company you need to cancel your order/payment with.

  3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.

Once you submit the details, we'll work on generating a cancel request for you.

Does DoNotPay Work With Other Companies?

DoNotPay works with all companies in different sectors to ensure justice and customer satisfaction. DoNotPay can help you cancel online subscriptions and memberships with various service providers. Some of the companies DoNotPay can help you with include:

What Else Can DoNotPay Do for You?

DoNotPay offers many social and services to Americans. Some of the services include:

Open DoNotPay and to cancel your DHgate order and get a refund!

Want your issue solved now?