How to Cancel a Dell Order in a Snap

Dell is a renowned global developer and supplier of PCs and other computer-related products. In the last quarter of 2021, the company was the top seller with over 5.8 million PC shipments across the United States. If you have recently made an order that you no longer need, it's important to have the right information so you can make the dell cancel order fast and conveniently.

This article will provide you with a step-by-step guide on , the potential problems you may face when canceling an order, and the solutions to these challenges. We'll also show you why DoNotPay should be your preferred partner if you decide to send demand letters to the company for any wrongdoing.

How to Cancel a Dell Order on Your Own

These are the channels you can utilize to :

Company Website

It is possible to cancel an order if the item's production and packaging have not commenced. To complete this process, you are required to:

Visit the Dell Order Support page
Enter your order number, Dell Purchase ID (DPID), or Purchase Order Number (PO)
Click the "Find My Order" button
Select "Request Cancellation" on the action menu

Account Sign-In

You can also complete the cancellation process by signing in to your account and following the prompts. It's a more secure way to keep your information safe rather than entering confidential details on the website portal.

Company Cancellation Form	Order Support
Account Sign-in	Dell Account

Potential Problems When Canceling a Dell Purchase

Canceling an order may not always be easy. Some of the complications you may find are:

A Small Cancellation Window

Some customers have reportedly made orders and within 12 hours they could not make a cancellation. This may mean that although you may have canceled your order online, there is still a possibility that the cancellation will be denied and the product delivered as scheduled. Occasional system lags may also contribute to rejections.

No Phone Customer Support

The company has confined all order actions to its online platform, which means it does not offer any order cancellation support via phone. You may have tried to cancel the order on the website to no avail and the next best step would be to contact customer support. However, they can't help you make the cancellation if the order has already progressed to processing.

How to Solve Potential Problems When Canceling an Order From Dell

Request a Return

If the product has passed the cancellation window, the company recommends that you accept the delivery and request a return within 30 calendar days from the date of packaging. You are required to visit the company's order portal, enter the order number, and select "Return Order". You can either choose to ship it back the order to Dell, pay for a carrier pickup or take it to a carrier point with a Dell return label.

You'll receive your refund within 10 - 15 business days from the date Dell receives the return package. The company refunds the order value minus the shipping charges and any applicable restocking fees that are usually fixed at 15% of the purchase price.

Contact a Third-Party Company

If the aforementioned process looks tedious and frustrating, you can use DoNotPay to make the refund on your behalf. We generate a return letter, help you find a return label and all the information about your purchase so you can get a refund.

Is Dell Being Difficult? DoNotPay Can Help You Send Demand Letters To It

Do you feel that the company has wronged you and you are looking for an avenue to find a satisfactory resolution? DoNotPay makes it super easy for you to send demand letters to Dell in small claims court. Our service is efficient and convenient and has been recognized by the American Bar Association's Louis M. Brown Award for Access. By simply downloading the app, you can use the world's first AI Consumer Champion to get the justice you deserve.

Use DoNotPay to Dispute Dell Payment

Do you want to dispute Dell's payment but have no clue where to start? DoNotPay can help you resolve the issue through an easy online process. Here's how:

Search for the Cancel Anything product on DoNotPay.
Enter the name of the company you need to cancel your order/payment with.
Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.