How To Obtain Consumers Energy Bill Pay Help In 4 Steps

Help With Bills How To Obtain Consumers Energy Bill Pay Help In 4 Steps

How To Obtain Consumers Energy Bill Pay Help In 4 Steps

Consumers Energy bill pay help comes from the utility itself as well as nine organizations it has partnered with. You could fill out applications with each of them. Or, you might rely on DoNotPay to get you the Consumers Energy bill pay help you need right now.

The CARE Program Tries to Help with Consumers Energy Bill Problems                  

CARE stands for Consumers Affordable Resource for Energy. It is a payment plan that puts customers on a fixed monthly billing amount. If you are currently behind in paying your bill, the past due balance may be gradually forgiven if you stay on top of the new payments. This is a two-year commitment. If you still require help after the two years are up, CARE needs you to undergo re-enrollment.

To participate in the program, you have to meet certain criteria.

  • You need to have finished an application for State Emergency Relief (SER).
  • Your balance due has to be below $4,000.
  • The account has to be active.

Organizations that Partner With the Utility to Offer Consumers Energy Bill Pay Help to Residential Customers

Consumers Energy works with organizations that independently provide qualifying residents with financial assistance for their energy bills. 

OrganizationPhone Number
The United Way of Jackson County517-741-0202
The Heat and Warmth Fund (THAW)800-866-8429
St. Vincent de Paul Society877-788-4623
True North Community Services231-355-5880
Barry County United Way269-945-4010
The United Way of Southeastern Michigan844-211-4994
The Salvation Army616-929-1645
The Superior Watershed Partnership906-273-2742
The Bureau of Community Action and Economy OpportunityWebsite

Getting Consumers Energy bill pay help from these organizations is an option; however, each group has its own unique application process. Besides that, they target different clients, income limits, and require unique application documentation. DoNotPay can simplify this process.

Get Energy Bill Relief With DoNotPay

Let's start at the beginning. Ask for an extension date for your energy bill. When you need help paying my electric bill, getting the utility company off your back is critical. Now, you can spend plenty of time calling and waiting on hold for a representative to talk to you.

The other option is spending time on your lunch hour writing a letter that you send to the utility. Or, you could let DoNotPay help you with this. The program's app easily generates an extension letter for your account that is then sent on your behalf.

  • Detailed. The letter is concise and mentioned dates and dollar figures. This is not a generic email.
  • Persuasive. DoNotPay outlines the hardship and why the utility should give you help with power bill amounts.
  • Forward-looking. This letter does not beg. Rather, it effectively outlines the steps you are taking to get back on your feet.

DoNotPay Can Help You Ask for a Waiver on Late Fees

Do not just stop by asking for an extension of time and nothing else. DoNotPay also specializes in helping customers get waivers of late fees and other charges the utility might have tacked on. Just as the app did for the extension of time, it will generate a fee waiver letter on your behalf.

How to Ask for Help with Consumers Energy Bill Issues Yourself

If you are determined to get help on your own, there are four steps you might take.                                                                                                                                                                                                                                                                             

  1. Call the utility at 800-477-5050 Monday through Friday between 7 a.m. and 6 p.m. or Saturday from 8 a.m. and 2 p.m.
  2. Request to participate in the CARE Program or the Budget Plan. There are specific participation rules for either.
  3. Determine if you need long-term help with the Shut-Off Protection Plan (SPP) or the Winter Protection Program (WPP). Again, each has its own participation rules and costs. For example, WPP asks for a down payment.
  4. Reach out to one of the nine Michigan energy assistance programs we mentioned earlier.

If this process sounds time-consuming, labor-intensive, and complicated, you are not wrong. However, you do not have to go it alone.

How to Get Consumers Energy Bill Pay Help With DoNotPay

Getting help with a Consumers Energy bill in Michigan can seem so complicated that it makes you want to quit. Between long hold times, changing program participation rules, and complicated documentation requirements, you might feel that it is hopeless. DoNotPay can help.

  1. Head to the "Negotiate Bills" section on DoNotPay.
  2. Decide if you want DoNotPay to call and negotiate your energy bill for you, or send an energy bill negotiation letter instead.
  3. Give a few needed details that help DoNotPay negotiate the bill. For example, mentioned that it is Consumers Energy and how much your current bill is.
  4. Provide the contact information you gave the utility, including email, address, and phone number.

And that’s it! Leave all the work to DoNotPay! We’ll fight for a lower bill for you.

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