How to Cancel a Wayfair Order Hassle-Free

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Cancel Your Wayfair Order in 3 Easy Steps

As one of the world's largest online-only home goods sellers, the company has over 30 million customers with active accounts. With that many customers, the company surely has its fair share of customers who want to cancel Wayfair orders.

Sometimes consumers order more products than they need or can ever use. They may even place an order or two by mistake. Other consumers may order so infrequently online that they have no idea where to start the process. Whatever your particular situation, there will come a time when you want to cancel an online order. And canceling online orders can cause consumers a headache.

Many companies purposely design their websites and their cancellation procedures to be so time-consuming or difficult that consumers will give up trying to cancel the order. They do that because they are counting on them giving up and letting them keep their money.

DoNotPay is an automated, web-based platform that can help faster and easier than the old do-it-yourself method.

How to Cancel a Wayfair Order

Wayfair's customer service section on its website tells consumers how to . The wrinkle is that the customer has to cancel before the item ships. That creates a short window of opportunity to cancel. Customers go to their MyAccount page and select the Cancel Items or Order in the Orders subsection.

Consumer complaints have noted that cancellation within 15 minutes of purchase was not allowed because Wayfair indicated that the item was already shipped or was being prepared for shipping. Consumers may also find that Wayfair's ability to cancel orders is spotty because Wayfair is generally a distributor or shipper of goods made by third-party sellers. Those third-party sellers may not have as good a cancellation policy or procedure as Wayfair's customer service makes it sound.

Several ways exist to contact Wayfair's customer service agents if you get no resolution from the Cancel Items or Order procedure. You may contact Customer Service:

Phone Number844-445-0510
OnlineWayfair's Help Center
WebsiteContact Us Quick Service
Social MediaFacebook, Twitter, LinkedIn

It is frustrating to spend up to an hour on the phone waiting for Wayfair's customer service representatives to answer that call. DoNotPay can help cancel Wayfair orders in a few easy steps without the long wait in a customer service telephone tree.

What to Do if Wayfair Denies My Cancellation Request?

Wayfair Customer Service says that it cannot guarantee order cancellations because it is unable to cancel a purchase once the shipment has left the warehouse. If a consumer missed the window of opportunity to cancel a shipment, the Wayfair website offers the ability to return or exchange the item after the order arrives. Naturally, returning or exchanging involves a return shipping fee.

If the cancellation window has passed, and you want to request a return label instead, use DoNotPay.

A Few Things to Keep in Mind About Wayfair's Return Policy

Wayfair gives consumers 30 days from the time they receive their order (delivery date) to return the item. This return policy includes furniture you receive in damaged condition but have not yet assembled.

The company will not accept a return of any appliance that you installed. That's an interesting exception because if you do not install the appliance, how do you know whether it works? Wayfair also will not accept returns of the following:

  • Assembled furniture, even if damaged,
  • Personalized gifts and products,
  • Open-box products,
  • Clearance items,
  • Gift cards,
  • Bundled items (the policy requires the return of the entire bundle, not just a single item), and
  • Items tagged as Non-Returnable.

The return process involves logging on to the Wayfair MyAccount page, selecting My Orders, selecting Returns or Replacement. If you received the furniture in damaged condition, select the Damaged or Defective button. Consumers must return goods in the original packaging, and any additional equipment must remain inside the box.

Wayfair deducts the shipping cost of the returned item from the refund. The company determines the shipping cost by the weight of the item. Reddit has tales of woe from consumers who paid hundreds of dollars to return an item of furniture. One bright spot: Concerning damaged or defective goods, Wayfair does not charge the consumer for shipping the returned items. They will arrange a pickup for the damaged goods.

How to Request a Refund From Wayfair?

Customers access Wayfair's Refund Policy by logging into MyAccount, then selecting Orders, and selecting Refund. Consumers may select Refunds in the form of store credit or credit against the credit card purchase. Wayfair says refunds take place within two or three business days after the company receives notification that you dropped off the item. If the Return policy fails, there's always the call to Customer Service.

DoNotPay can connect you with Wayfair's customer service representatives without waiting. It's a simple four-step process:

  1. Sign up for DoNotPay through your web browser.
  2. Search for our Skip Waiting on Hold product.
  3. Type in Wayfair and click on the company name.
  4. Click Call Now.

That's all you have to do. DoNotPay dials Wayfair for you and displays the average waiting time on your screen. As soon as a customer support agent picks up, the app will automatically notify you. Then you can connect with the agent and get the answers right away.

DoNotPay also can help get refunds for you through its Chargeback and Refunds product. You can request a Chargeback if:

  • A refund was promised but not delivered,
  • The product was not as described,
  • You never received the order, and
  • Other reasons.

Is Wayfair Being Difficult? DoNotPay Can Help You Send Demand Letters To

If Wayfair wrongs you, and you experience an unreasonable hassle getting the resolution you deserve, you may need to escalate the issue. DoNotPay makes it super easy to send demand letters to companies in small claims court, and it has been recognized by the American Bar Association's Louis M. Brown Award for Access. Download the DoNotPay app. You can use the world's first AI Consumer Champion to fight back against bureaucracy and get the justice you deserve.

Use DoNotPay to Help Cancel Your Wayfair Payment

DoNotPay can help you cancel your Wayfair payment through a simple three-step process:

  1. Search for the Cancel Anything product on DoNotPay.

  2. Enter the name of the company you need to cancel your order/payment with.

  3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.

Once you submit the details, DoNotPay will compose a cancellation letter for you.

DoNotPay is the perfect answer to cancel your Wayfair order or orders with other companies, too. Save time while you eliminate the hassles and the frustration. DoNotPay's automated, innovative, and user-friendly platform makes the entire process fast and easy.

Here are examples of cancellations where DoNotPay can help you succeed:

Does DoNotPay Help With Other Issues?

Absolutely. Cancellations and refund issues are just two of the many consumer issues that DoNotPay can help resolve. Check out the topics below to see if anything interests you:

Call DoNotPay today. Make this innovative platform your go-to consumer resource.

Want your issue solved now?