Can You Cancel Sandals Reservation and Get a Full Refund?

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How to Cancel Sandals Reservation With the Help of DoNotPay

Having to due to an unavoidable emergency can be a painful undertaking. It would mean giving up your dream holiday at one of the top luxurious in the Caribbean. Given that a single night at any of its 16 locations would set you back northwards of $300, you stand to lose a small fortune should you fail to cancel your reservation on time.

Like many luxurious holiday destinations, Sandals resort has a strict cancellation policy that governs your eligibility for a refund. Failing to follow the proper procedure could see you lose your hard-earned money.

If you're like most people and didn't pour through the Sandals Resort cancellation policy while booking your holiday, DoNotPay can help. We can help you cancel your reservation at Sandal Resorts and get your refund.

Potential Problems hen Cancelling Sandals Reservation

While policy allows you to cancel any time and for any reason, the refund process is fraught with multiple conditions. The resort promises up to 100% cash refund, but only on the land portion of your vacation. Depending on when you , you may receive part of your refund as a holiday certificate for a future trip.

Here is the Sandals Resort Refund Policy:

  1. 100% cash refund if you cancel 31+ days before the day D-day
  2. 50% cash refund + 50% in travel certificates if you can 15 to 30 days before the D-day
  3. 100% in travel certificates if you cancel 14 days or less before the D-day

Although Sandals Resorts allows short notice cancellation for all new bookings made before March 31, 2022, the refund process can be a tad unfair. While a travel certificate ensures that you don't lose your money, it only helps postpone your trip. The eligibility conditions for a refund are outlined in the Cancellation Protection Benefit.

Sandals Vacation Cancellation Protection Benefit

Canceling your Sandals Resort booking on short notice entitles you to a full refund of the land portion of your vacation. The Vacation Cancellation Protection Benefit outlines the refund conditions. The offer covers new bookings made up to March 31, 2022.

If you cancel less than a month of your vacation, you get a partial refund + travel certificate, or 100% travel certificate. A travel certificate postpones the trip. You use the certificate to book a future trip at the resort, but it comes with multiple conditions. The cancellation benefit only covers:

  • Travelers who meet all eligibility criteria
  • Bookings made through Unique Travel Corp
  • US, Canada, and Latin America bookings
  • Vacation dates through to December 31, 2022.
  • The land portion of your travel, not your airfare or other non-refundable fees.
  • It doesn't cover over the water villas bookings at Sandals South Coast, Sandals Royal Caribbean, and Sandals Grande St. Lucian.

Travel certificates also have some stringent conditions attached.

  • They're valid for 12 months from your original date of arrival
  • The certificate has no cash value, so it can't be sold, exchanged, or transferred.
  • They're subject to blackout travel dates

How to Request a Refund From Sandals Resort

To request a refund from Sandals Resorts, you need to cancel your booking by calling their customer representatives. The resort only allows you to cancel your booking through the phone. Cancel your booking by calling their customer service number.

If you booked your vacation through a travel agent, you could have the travel advisor handle the cancellation for you. Unfortunately, you can't cancel your Sandals reservation online. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website.

Sandals Customer Support Number1-888- SANDALS or 1 (305) 284-1300
Sandals Support Email AddressEmail Support

Customer Service

Sandal Cancellation FormNone
Sandal Cancellation FAQNone

Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking.

Is Sandals Being Difficult? DoNotPay Can Help You Send Demand Letters To It

Like most travel companies, Sandals Resort may have in place an ironclad cancellation policy tilted in its favor. The resort requires a deposit that ranges from $400 to $1,000, which may be non-refundable after a while. The resort only supports phone cancellations, so pleading your case with the customer service reps might prove challenging. Typically, a customer rep may fail to listen to any extenuating circumstances leading to the cancellation. In that case, they might refer to the cancellation deadlines and act accordingly.

You may seek redress if you feel that you deserve a full refund or are unhappy with a travel certificate. You can send demand letters to Sandals Resort in small claims court to recover your refund. DoNotPay can help you send demand letters to Sandals Resort over a refund dispute in the small claims court.

Our skilled professional team will reliably collect all the evidence you need to present your case in the small claims court. We help you fight big companies without incurring huge fees for hiring a lawyer. Our efforts to help the average citizens fight for their rights have earned DoNotPay accolades from the American Bar Association.

Use DoNotPay to Cancel Your Sandals Reservation

Canceling your Sandals reservation might be a tall order, given that the resort only supports phone cancellation. Naturally, their customer service representatives follow a playbook that determines the response your get. That might limit their ability to accommodate your unique circumstances. Still, a phone call doesn't leave a paper trail to help you make your case if you need to go to trial. Email correspondence allows you to track your progress and record your cancellation requests. The resulting paper trail may come in handy if you need to send demand letters to the resort to get your refund.

At DoNotPay, we've simplified the process of canceling your reservation and generating a reliable paper trail with a few clicks of a button. Our Cancel Anything product is intuitive and easy to use:

  1. Search for the Cancel Anything product on DoNotPay.

  2. Enter the name of the company you need to cancel your order/payment with.

  3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.

Once you submit the details, we'll work on generating a cancel request for you.

What Else Can DoNotPay Do?

DoNotPay is dedicated to helping the average consumer stand up for their rights against large corporations. Besides helping you cancel your Sandals reservation and get a full refund; we can help you with other services as well:

Want to learn more about our services? Contact DoNotPay today and you'll be amazed.

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