How to Cancel Your Old Navy Order and Get Your Money Back

Fashion is fickle. What's in vogue one day is out of style the next. And if you're serious about keeping your look current and staying on or under budget, you've probably canceled an order or two. It means you've probably sent a scathing email, yelled at a customer agent on the phone, or blasted a company on your social media once or twice.

If you're cycling through the season's au courant styles, you should keep in mind the best ways to cancel some of the most common apparel retailers. If you shop at Old Navy frequently, it's a good idea to know the best, easiest, and quickest way to cancel an Old Navy order.

What Old Navy Offers

While Old Navy doesn't carry the cachet of Saint Laurent or Prada, they're a step up from, say, the Walmart clothing aisle. Old Navy offers consumers a solid selection of clothing and accessories that are high-quality, fashionable, and affordable. Among other items, Old Navy sells:

• Pants and shorts
• Shirts
• Blouses
• Dresses and skirts
• Activewear
• Swimsuits
• Pajamas
• Shoes
• School uniforms
• Baby and maternity clothes

Founded in 1994 by the multinational clothing retailer Gap Inc., Old Navy was established as a less expensive version of Gap's flagship brand. It saw rapid growth in the Nineties but struggled to compete against rival retailers like H&M for the next decade. However, beginning in 2012, Old Navy began hiring noted designers from other rivals and saw a resurgence in revenue and popularity.

Old Navy is especially popular among women, with some estimates holding that women account for as much as 90 percent of their customer base. Typically, these women are working moms, between 25 and 44, looking for clothes for themselves and their children. And given that Old Navy offerings combine fashion and affordability, the retailer is ideal for items like back-to-school clothing, casual Friday workwear, or just everyday apparel.

Despite its popularity among this demographic, Old Navy has clothes and accessories for all ages and backgrounds. You can find men's jeans just as easily as onesies for toddlers in your typical Old Navy store or on its e-commerce platform. They have a good supply of gender-neutral clothing options as well.

However, these features cannot stop some customers from learning to cancel an Old Navy order.

Does Old Navy Make It Easy to Cancel Orders?

Canceling orders at most retailers usually isn't consistently a straightforward process. Old Navy is no different in that regard. If you need to cancel an Old Navy order, there are three ways to do so:

1. Return the merchandise to the store from which you bought it and ask for a refund.
2. Call their customer service number: 1-800-OLD-NAVY (653-6289) and ask to cancel your order.
3. Use your account on the mobile app or Old Navy site.

If you're canceling online:

• Once you've logged into your account, select Orders from the menu.
• Find the order you'd like to cancel.
• Select the Cancel Order button associated with the order.

One of the biggest challenges to canceling an Old Navy order is, ironically, one of the retailer's biggest strengths. Old Navy is known for having a pretty fast distribution system. Old Navy fulfillment specialists work on getting your order out the door almost as soon as your debit or credit card is processed.

By the time you realize you need to cancel an order and start to find the best method to do so, you may get a notification that your items have shipped already. At that point, you may only be eligible for a partial refund, or, depending on the terms of the purchase, none at all.

What Happens if I Buy Online Using a Cash App?

You'll run into the same problem if you've purchased Old Navy items using a common cash app. These payments are usually processed almost instantaneously and are hard to cancel. You'll have to log in to the app immediately after ordering something and cancel it. Otherwise, the process for getting a refund is a bit more time-consuming and less certain.

In those cases, you'll need to deal with each platform's return policy and that of the merchant on the platform. Navigating those rules, along with your cash app, can take weeks and may not get you all of your money back.

What's the Simplest Way for Me to Cancel an Old Navy Order?

Wherever and however you've purchased Old Navy goods and services, you're better off using DoNotPay to cancel your order and obtain your refund. We provide a time- and labor-saving tool that makes it easy to cancel your Old Navy orders and orders for Old Navy clothing from third parties. All you need to do is:

1. Search for the Cancel Anything product on DoNotPay.

2. Enter the name of the company you need to cancel your order/payment with.

3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.

Old Navy Cancellations and So Much More

Aside from the Old Navy, we can also assist you with the following inquiries:

DoNotPay helps you handle cancellations for various orders, from airline flights to deliveries. But we can also help you manage other financial tasks online.

Whether you need help negotiating hotel bills to getting free trials for services you need, DoNotPay has the resources to make your finances easy to manage. Sign up today and make sure you have what you need to get the money you deserve.