Cancel FasTrak with DoNotPay

FasTrak is an electronic toll collection system for citizens of California to help provide easy payments on all toll roads, bridges, and lanes on the California Freeway. 

Cancel FasTrak with the help of DoNotPay

donotpay how to cancel any service

If you don’t want to waste time on canceling your FasTrak subscription manually, you can have DoNotPay do all the work for you. All you have to do is follow these steps: 

  1. Sign up in a web browser or download the DoNotPay iOS app 
  2. Select Find Hidden Money
  3. Connect your email or bank account 
  4. Wait to get notified to confirm the cancelation

How to cancel FasTrak manually

FasTrak offers different ways to cancel your account, so you can choose the most suitable one. Unfortunately, most people have trouble with canceling FasTrak since they can be difficult and time-consuming.

How to cancel FasTrak online through www.bayareafastrak.org

If you want to cancel you FasTrak account online, you can do it by following these steps:

  1. Go to FasTrak website and log into your account in the upper-right corner
  2. Go to the Manage Tags and Vehicles option
  3. Click Report Lost or Stolen for each tag
  4. Select Lost under New Status
  5. Deactivate the toll tag(s) so that it can no longer be used to pay any tolls. 
  6. Select the Edit Account Settings and Payment Methods button
  7. Scroll down and click Close My Account
  8. Select the reason for cancelation and then choose Close My Account
  9. Return the toll tag by mail

Keep in mind that FasTrak will deduct $20 when you deactivate the toll tag as a security deposit and return it after you return the toll tag. 

How to cancel FasTrak by email

FasTrak does not offer direct email contact. Instead, they offer a special online form on their website through which you can send them an email. All you have to do is:

  1. Select the option you need help with
  2. Select an issue from the dropdown menu
  3. Fill in your information in the requested fields
  4. Add a file, if needed
  5. Click submit
  6. Wait for a reply

How to cancel FasTrak by phone

FasTrak has customer support that works from 9 am to 5 pm, Monday to Friday, so you can also cancel your account with a phone call. The steps you need to follow if you want to cancel over the phone are:

  1. Call 415-486-8655
  2. Tell the representative that you want to cancel your account
  3. Provide all the necessary information and help the representative locate your account
  4. Wait for the representative to cancel
  5. Ask for confirmation in the form of a confirmation number, receipt, or email

How to cancel FasTrak by mail

If you would prefer to cancel your FasTrak account with a letter, you will have to do the following:

  1. Print the cancelation form
  2. Fill out the form with your information
  3. Sign the form
  4. Put it in an envelope with the toll tag
  5. Wait for confirmation

How to cancel FasTrak in-person

FasTrak also offers you the option to come down to their Customer Service Center and speak to a representative in-person.

Can you cancel withYes / No
DoNotPayYes
EmailYes
OnlineYes
PhoneYes
LetterYes
In-personYes

What do FasTrak charges look like on my statement?

Any charges from FasTrak will be visible on your credit card statement, so it is important to know exactly how those numbers look like. FasTrak may show up on your statement as:

TCA FASTRAK TOLLSFASTRAK CSC
TCA FASTRAK TOLLS IRVINE CAFASTRAK CSC TOLLS
TCA FASTRAK RFASTRAK CSC OAKLAND CA
TCA FASTRAK 001 IRVINE CAFASTRAK CSC TOLLS OAKLAND CA
TCA FASTRAK R 949-727-4800 CAFASTRAK CSC 415-486-8655 CA
TCA FASTRAK R 800-378-8725 CAFASTRAK CSC 415-486-8655 CA 94111 US
FASTRAK CSC 415-486-8655 CAFASTRAK CSC 4154868655 C
FASTRAK CSC 04154868655 CA

How to return the toll tag

You must return the toll tag, in working condition, within 15 days from the moment you request to close your account. Otherwise, you won’t get the security deposit back. 

Whichever way of canceling your FasTrak account you opt for, you need to return the toll tag to them. You can do that by sending it in the mail to:

FasTrak
PO BOX 26962
San Francisco
CA 94126. 

You can also return it in-person to the Bay Area FasTrak Customer Service Center.

Does FasTrak offer a refund?

Within 30 days, you will get a refund for the remaining account balance, without the toll tag security deposits and final toll transactions. There are two ways you can get the refund:

  • To the credit card on your account
  • As a check mailed to the address listed on your account

Use DoNotPay to monitor your subscriptions for unused services

Everyone pays for all kinds of services, but not all of them are actively used. Americans spend $84k per year on subscriptions they don’t use instead of just canceling them. That is probably because some of the services can be difficult to cancel, or there are just too many of them to go through. By using DoNotPay, you can easily handle all of their subscriptions with just a few steps:

  1. Register and create an account using your mobile app or web browser
  2. Connect DoNotPay to your email or bank account
  3. Go through the list of subscriptions you don’t use
  4. Unsubscribe from services you don’t need

What else can DoNotPay do?

DoNotPay is a versatile app that can help you: