How To Request a Refund

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How To Get a Refund is one of the leading online travel agencies. It is available in 43 languages and has easily accessible customer service.

You might need to cancel a trip or a hotel reservation because you found a better deal. Whatever the case, if you cancel their service before you start your trip, you should request and get a refund.

How To Get a Refund With DoNotPay

Using DoNotPay is the most efficient way to get a refund. Follow these steps to receive a refund:

  1. Open DoNotPay in your
  2. Scroll down and click on File a Chargeback
  3. Follow the instructions from our chatbot
  4. Decide if you want DoNotPay to send a dispute letter for you

After you send your request, DoNotPay will fax a request to your bank automatically, and it will include all the Visa and Mastercard rules and codes, as requested by the Fair Credit Billing Act.

Here’s an additional perk—if you choose to let the app send a letter to, you’ll have written proof that you tried to settle everything peacefully. Should the matter end up in small claims court, this type of evidence will come in handy.

How To Ask for a Refund on Your Own

Hotels often come up with different sets of rules when it comes to their refund and cancellation policies. Plenty of them don’t allow people to get their money back, which is why you need to get informed on time.

Before making a reservation, always make sure to read the policies of the accommodation.

Unfortunately, it is impossible to ask for a refund by writing an email or contacting them through the live chat. When you write to, they will instruct you to call their customer service. That can be a great hassle, so come and check out DoNotPay! It can do all the work for you.

There are two ways in which you can cancel your booking and request a refund without the help of DoNotPay:

  1. Through the confirmation email
  2. By contacting customer support

Cancel Your Reservation and Ask for a Refund via the Confirmation Email

If you want to cancel your accommodation through the confirmation email you received upon making a reservation, follow these steps:

  1. Look for the booking confirmation email from
  2. Scroll down until you see the Cancel your booking button
  3. Click on it and wait for the cancellation window to open
  4. Click on the Yes, cancel this booking button

Cancel Your Reservation and Ask for a Refund by Contacting Customer Support

To cancel your booking by contacting’s customer support, you need to dial 888-850-3958. They may:

  • Guide you through the live chat window
  • Redirect you to the FAQ page

Do you feel like you’re falling asleep each time you have to wait for an agent to pick up the phone? If that’s the case, you don’t have to struggle anymore. DoNotPay can wait on hold for you when you call a company! As soon as a representative answers the phone, we will notify you and you can take over.

Take a look at all the ways you can request your refund:

Can You Request a Refund ViaYes/No
In Person No
Mobile AppNo Refund Policy

The refund policy solely depends on the Trip Provider and the arrangement you have made. The terms and conditions of each Trip Provider are available on, on the Trip Provider Information page.

After making a reservation or purchasing a service, the Trip Provider will let you know how long after the purchase you can cancel your booking.

Some Trip Providers allow you to make a prepayment or pay at check-in or check-out.

Certain rates, fees, or special offers are not eligible for cancellation or a refund. Credit cards are the most widely accepted payment method on The payment will be refunded to the card that was used to purchase the service.

You can also use PayPal or a debit card as payment methods, though.

How Long Do You Have to Wait for a Refund?

The time it will take to receive the refund will be provided in the confirmation mail after the cancellation is confirmed. It depends on the specific accommodation provider and your payment method. Also, you need to keep in mind that refunds are not issued during the weekend and holidays.

Issues People Experience When Asking for a Refund

People may experience different kinds of issues when asking for a refund from Some people claimed that they made a reservation they were unable to cancel, even though the accommodation’s policy allowed for cancellations. Others stated that the place they arrived at looked nothing like the pictures that were advertised on doesn’t issue refunds in such cases. That’s why you should talk to the manager of the accommodation you are staying at, to see if they are willing to understand your point of view and give you your money back.

Have you ever booked a hotel room that looked wonderful in pictures only to find out that it is shabby at best? You frantically run to the reception desk to ask for a refund, but the manager doesn’t want to hear about it?

Don’t worry—DoNotPay can help you out! All you need to do is access our app through your and seek assistance.

Ways To Check the Status of Your Refund Request

If you have any unanswered questions about your refund request, you can contact their help center.

Dial 888-850-3958 and press the number that will connect you with an employee who can solve your specific issue. They will ask you questions about the accommodation that was canceled, the time and date of the cancellation, and the payment method that was used. The person will tell you whether the payment has been issued or it’s still pending.

Protect Your Rights With DoNotPay

The pictures on might be misleading, and you may waste your money on accommodation that leaves a lot to be desired. Customer support might refuse to do their job properly, or they may be rude.

Whatever the case, if you feel your rights are violated, you can send demand letters to the company in small claims court. The process can seem intimidating, but worry not—DoNotPay cuts through the red tape for you and makes it easy to get some justice.

While the app can’t actually send demand letters to anyone in your stead, it can provide you with information about the fees and documentation, fill out any confusing forms and take care of the paperwork, and make a script of the process, so you don’t have to think about what to say in court!

Use DoNotPay To Deal With the Annoying Red Tape in Your Daily Life

DoNotPay is an amazing tool that helps you minimize the effort you put into tedious daily tasks and focus on the more enjoyable aspects of your life!

Check out our handy app in any to see what we have in store for you! We can help you with:

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