How to Cancel an AT&T Order in 3 Steps

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Cancel Your AT&T Order Hassle-Free With DoNotPay

AT&T is a phone service provider that offers several different plans to provide customers with the ability to text, call, and surf the web on their phones. If you need to buy a new phone or accessories for it, AT&T has you covered. Some of the products that they offer include:

  • iPhones, iPads, and Apple Watches
  • Samsung Galaxy Phones, Tablets, Chromebooks, and Watches
  • Google Pixel Phones
  • Motorola Phones
  • AXEL Phone from ALCATEL
  • Calypso Phone from AT&T
  • Microsoft Surfaces Tablets
  • Lenovo Chromebooks and Thinkpads
  • Several kinds of headphones, including AirPods and JLab Studio Pros
  • Cases, PopSockets, and screen protectors that are compatible with all kinds of phones
  • Speakers, Smart Homes, and Internet/TV Equipment
  • Gaming consoles, controllers, and accessories

If you place an order with AT&T, it's clear that the item you've purchased is important to you - a new phone is an expensive investment! Experiencing problems with the order that lead you to cancel it is extremely frustrating, especially considering the excitement you felt waiting for the package to arrive.

Are you experiencing issues with AT&T and need to but don't want to deal with customer service? Let DoNotPay help you get the compensation you deserve today.

How to Cancel Your AT&T Order on Your Own

There are different ways to based on the order method and stage of processing/shipping the item is at. Check out the categories below to see which cancellation method works the best for your specific situation.

My Order Hasn't Been Shipped Yet

  1. Go to the AT&T Find my Order Page.
  2. Enter your order number and shipping, billing, or store ZIP Code.
  3. Select the order you want to cancel.
  4. Choose Cancel Order if you want none of the items, or Cancel Item if you only want to cancel one specific item within the order.
  5. Confirm your cancellation by following the on-screen prompts.

I Made My Purchase Through AT&T Right to You

Gather information regarding your purchase, including your order number, email address, and phone number. Choose whether you'd like to cancel via telephone or email.

Cancel via Telephone(888) 463 - 6569
Cancel via EmailEmail

I Made My Purchase During an In-Home Visit

Gather information regarding your purchase, including your order number, email address, and phone number.

Cancel via Telephone(888) 463 - 6569
Sign and date the Enjoy Notice of CancellationEnjoy Notice of Cancellation
EmailEmail Notice
MailEnjoy Technology, 171 Constitution Drive, Menlo Park, CA 94025.

I Made My Order for Pick-Up

  1. Head to the store to pick up your order and make the cancellation in person.
  2. If you're unable to go to the store within three days of the date of your pick-up order, the order will be automatically canceled.

If your order has already shipped, you'll need to return or exchange the item after it's received if you still don't want it. You can begin this process by calling (800) 331 - 0500.

Let DoNotPay Help You Cancel Your AT&T Order Quickly and Easily

If you're having trouble canceling your AT&T order, or you're overwhelmed by the process of doing so, DoNotPay has you covered. With only a few details regarding your situation, DoNotPay gets to work writing a cancellation letter that can be sent to AT&T. To get started canceling your AT&T order with DoNotPay, follow these three simple steps:

  1. Search for the Cancel Anything product on DoNotPay.

  2. Enter the name of the company you need to cancel your order/payment with.

  3. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter.

Is AT&T Being Difficult Regarding Your Order Cancellation? Send Demand Letters To Them in Small Claims Court With DoNotPay

Experiencing problems with an order cancellation is extremely frustrating. Why should you have to pay for an item you no longer want or never even wanted in the first place? If AT&T is creating issues surrounding your order cancellation, DoNotPay can help you get compensated for your difficulties by suing them in small claims court. Here's how to get started:

  1. Log in to DoNotPay and select the Complaint Letters product.
  2. Tell us how much you are owed by the company, if applicable.
  3. Select the reason for your lawsuit.
  4. Provide details about why you're filing the lawsuit, including photographic proof and other important information.

And that's it. While you will need to appear in court, DoNotPay takes the stress out of this situation by providing you with a professionally written script. Send Demand Letters To AT&T in small claims court with DoNotPay and get compensated fast.

What Else Can DoNotPay Help Me With?

Helping you cancel your AT&T orders with ease is just the beginning of what DoNotPay can help you with. If you need to cancel an order or payment with a different company, including big names like Zelle, DoorDash, and eBay, DoNotPay makes the process simple. They can even help you cancel flights with airlines like United and Southwest. Explore the links below to with DoNotPay.

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