How To Recover Your Hacked Airbnb Account

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How To Get Your Hacked Airbnb Account Back In 3 Steps

Airbnb is perfect for booking the getaway you've always dreamed of or discovering one you didn't even know you wanted. Yet, this can turn into a nightmare if your , and you're stuck trying to figure out how to get back into your account.

The problem isn't that someone can book a house under your name, although this could potentially lead to problems later on down the line. The issue is that if your credit card information is saved to your Airbnb account, the hacker now has access to it, as well as other information such as your driver license photo.

Getting back into your account can be a real nightmare, as you typically have to go through customer service, which may not be as helpful as the name implies. DoNotPay can deal with the hassle for you, however, so you can get back to picking out your favorite vacation spot.

How Do You Know If Your Airbnb Account Has Been Hacked?

According to AirHost Academy, in 2016. The hosting service implied that this was due to customers opening spam emails, but the customers believe it was a data breach. No matter the reason, the hacks happened, and Airbnb has taken steps to make the site more secure.

Hacks can still happen, however, so you need to be on the lookout for signs that someone is trying to hack you. The biggest tip you'll receive that someone is trying to steal your Airbnb account is that your email and password have been changed. Other clues that you should be on the lookout for to see if your account has truly been hacked include:

  1. Receiving an email that you've recently booked a house when you haven't.
  2. Your account is now in another language.
  3. Information has been changed.
  4. There are houses on your viewed list that you haven't looked up.

While it may be frustrating if your Airbnb account has been hacked, there are some steps you can take on your own.

What To Do If Your Airbnb Account Was Hacked

Hacking into an Airbnb account may not be as difficult as hacking into your bank account, it can still cause a lot of stress for you. If you discover this has happened, then there are a few steps you need to take.

Contacting customer service is a must, but the steps you will take depend on whether your username and password have been changed.

If your username and password have not been changed, then follow these steps:

  1. Change your login information yourself. You should also change your email as well. Make sure your new username and password aren't the same for accounts, such as your Amazon, Instagram, and Hotmail.
  2. To change your email address:
    1. Go to Account > Personal info
    2. Next to Email address, click Edit
    3. Make your changes and then click Save
  3. To change your password:
    1. Go to Account > Login & security
    2. Next to Password, click Update
    3. Enter your current password
    4. Enter and confirm your new password
    5. Click Update password
  4. File a complaint at +1-855-424-7262. If you are a San Francisco resident, the number is +1-415-800-5959. You can also send an email to You should be aware of the fact that Airbnb isn't well known for responding in a timely manner to emails, however, so if this is an emergency, skip the email and call them directly.

If your username and password have been changed, and you can't get into your account, try these steps.

  1. Contact customer service immediately at +1-855-424-7262.
  2. The agent you speak to may not be able to get you into your account right away. If they can, then see if any houses have been booked, funds moved around, or any information changed.
  3. Change your log information.

DoNotPay Can Get You Back Into Your Airbnb Account

Getting your Airbnb account back if it's been hacked can be a tiresome process. Airbnb doesn't exactly make the process streamlined. For example, just finding the contact us page requires going to the sitemap, and then hunting through a wide selection of help pages.

Even when you do contact Airbnb, you may end up on the phone for quite a while, and still may not have a resolution to your problem for quite some time. That's where DoNotPay comes in. We can get you back into your Airbnb account with less fuss and drama.

Easily Recover Your Hacked Airbnb Account Using DoNotPay

If you want to recover your Airbnb account but don't know where to start, DoNotPay has you covered in 3 easy steps:

  1. Open the Recover Hacked Account product on DoNotPay and tell us the name of the company or platform of your hacked account.
  2. Enter the information associated with your account, such as your username.
  3. Tell us whether you have paid for the account and would like a refund.
  4. And that’s it! We will send a demand letter on your behalf with a two-week deadline for the company’s representatives to help you recover your account.

Why Should You Use DoNotPay Instead of Handling it on Your Own?

Doing it yourself may seem like the way to go, but you don't have to. DoNotPay can handle getting your back because we're:

  • Fast—Our online forms take minutes to fill out, not hours.
  • Easy—You're not sitting around waiting for a response to your email or playing phone tag with Airbnb customer representatives.
  • Successful—You can rest assured we'll work tirelessly to get you back into your Airbnb account.

DoNotPay Works Across All Companies/Entities/Groups With the Click of a Button

DoNotPay can't do it all, but when it comes to hacked accounts, there are several ways we can help. For example, we can get you back into the following accounts:

Facebook Account HackedSteam Account HackedAccount Hacked
Instagram Account HackedRoblox Account HackedEmail Account Hacked
Playstation Account HackedFacebook Messenger HackedTwitter Account Hacked
Recover Hotmail AccountSnapchat Account HackedSpotify Account Hacked
Amazon Account HackedActivision Account HackedNetflix Account Hacked
Bank Account HackedYahoo Account HackedPaypal Account Hacked

What Else Can DoNotPay Do?

DoNotPay can do more than help you reclaim a hacked account. We can also:

Sign up with DoNotPay today to discover more ways we can help!

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