Walgreens Refund Policy Explained

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Wonder What Walgreens Refund Policy Is? Figure It Out With DoNotPay

Walgreens Company is an American pharmacy retailer specialized in prescription filling as well as providing health information, wellness products, and photo services.

As of 2019, the number of Walgreens stores has ballooned to about 10,000 in the United States, but customers can also purchase goods online.

In case there is an error with your prescription, or you are not pleased with your purchase, read on to learn what Walgreens refund policy is and how to request a return of your money.

What Is Walgreens Refund Policy?

Walgreen’s standard Return and Refund Policy states that you can get a full refund for unused items if you return them within 30 days of the purchase date and present a receipt. The full refund covers both the purchase price, taxes, and shipping fees.

If you don’t have a receipt, you can return your item and get a refund for the lowest advertised item price.

Note that the standard return and refund policy does not apply to some products, such as contact lenses and pharmacy products. In case the company made a mistake with your prescription, contact Customer service (for online purchase) or the store where you got your prescription.

How Do I Get a Walgreens Refund on My Own?

Should you decide to return an item and request a refund from Walgreens on your own, the process depends on whether you bought your item on the Walgreens website or in one of their stores as the prices may not match.

Alternatively, you can resort to DoNotPay for help regarding your Walgreens refund.

Can You Request a Refund Via

Yes / No








In Person


Refunds for Online Purchases

If the product complies with Walgreens standard return and refund policy, you can:

  • Return the item to a Walgreens store
  • Ship the item to the Walgreens Return Center

In-store returns and refunds: Take your item to a Walgreens store within the allotted return window. Make sure to have the receipt and your payment method for a full refund.

If you don’t have the receipt, you should contact Customer Service at (877)250-5823 as the store manager may deny your request. In case you are allowed a refund, it will be paid back as a gift card.

Shipping the item back for a refund: To ship your item back to the Return Center, you will need a prepaid return label. To get one, do the following:

  1. Go to the Returns page
  2. Provide your address, order number, and the reason for return
  3. Click Submit, and you’ll be directed to a page with a prepaid return label
  4. Print it

Once you have gotten your prepaid return label, you should:

  • Follow the instructions on how to attach the label to the package
  • Include the receipt
  • Circle the item you are returning
  • Drop the package off at a post office
  • Contact Customer Service and provide the tracking number

Walgreens will direct your refund to your original payment method.

Note that Hazmat (hazardous materials) products are shipping-restricted, so you will need to contact Customer Service for special return shipping instructions.

In-Store Purchase Returns

If you decide to return an item you bought in a Walgreens store, you should return the item with a receipt (if you still have it) and a valid photo ID.

Keep in mind that in-store purchase returns are handled at the store manager’s discretion.

I Would Rather Request a Refund From Walgreens via DoNotPay

In case you got lost in the maze of Walgreens refund rules and are discouraged from initiating the process on your own, do not fret—DoNotPay, your robot assistant, can help you secure your Walgreens refund in no time.

We need some basic information regarding your Walgreens purchase, and we will take it from there. To provide it:

    1. Access your DoNotPay account from your
  1. Tap Get Protected under the File a Chargeback feature
  2. Enter details about your bank and the Walgreens item you are requesting a refund for
  3. Verify your request with a signature

Once our DoNotPay robot assistant has received all the details regarding your request, we will get in touch with your financial institution and dispute the charge. To further bolster your claim, we will forward you the VISA and MasterCard codes and regulations. Should you so decide, we can contact Walgreens and request a refund on your behalf.

Can I Return Gift Cards for a Refund?

Regrettably, you cannot, except when it is required by law. Gift cards, phone cards, and prepaid cards are non-returnable.

Can I Get a Refund for Contact Lenses?

Walgreens grants refunds for contact lenses purchased online if:

  • The lenses are damaged
  • They sent the wrong lenses
  • You purchased an incorrect prescription

The package must be unopened, undamaged, or unexpired with a USPS return label that you can get here.

Bear in mind that made-to-order contact lenses are non-returnable.

Can I Request a Refund for Digital Prints?

If you are not pleased with digital prints and products, you can return them for a full refund. For more information, check Photo Center Return and Refund Policy.

What Payment Method Will My Walgreens Refund Be Credited Back To?

Walgreens will credit the refund back to your original payment method. The company can also cash out your refund if you paid by check or PayPal (possible for in-store returns).

Note that refunds for products returned without receipts are paid back as gift cards or Walgreens cards.

When Do I Receive My Walgreens Refund?

If you return your item to a Walgreens store, your full refund will be immediately credited back to your payment method or cashed out.

In case you opt for the shipping return, you should allow 30 days for the return to be processed, and your refund credited back to your payment method.

What Walgreens Products Are Non-Returnable?

Walgreens does not accept returns of the following products:

  • Sexual Wellness
  • Pharmacy
  • Seasonal
  • Birchbox BYOB

DoNotPay Jumps In To Save Your Day

Helping you request refunds from various companies is just the tip of the DoNotPay iceberg. We can help you with many other administrative tasks and processes, saving both your money and time.

If you are looking for ways to lower your bills for cable, water, or electricity, DoNotPay can give you constructive guidance.

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