ByHow To File United Airlines Complaints and Get the Compensation You Deserve
United Airlines is one of the largest airlines in the world, with over 2,500 flights per day. And with that many flights, it's inevitable that some will be delayed or canceled. The issue is, the airline has a habit of being disrespectful to travelers and not fully compensating them for the inconvenience it caused.
Travelers often complain that the airline doesn't accommodate them properly during flight delays. The company has also been known to overbook flights and cancel tickets without proper notice to travelers.
Here are some of the common issues passengers have encountered with United Airlines:
- Getting stuck at the airport or having their flights canceled, with no compensation beyond a voucher
- After a flight delay, being required by the company to pay for food and a hotel room in order to receive any sort of compensation
- Having flights canceled with no warning or explanation
If you've experienced any of these problems, the chances are that you're a victim of United Airlines' poor customer service.
It doesn't matter whether you're a frequent flyer or just want to make a complaint—you still deserve to get justice and compensation if the airline has wronged you.
DoNotPay can also show you how to deal with Lyft, eBay, Dell, Asurion, Microsoft, and many other complaints you want to file.
United Airlines—File a Complaint Using These Methods
If you want to file an official complaint with the company, you can provide feedback and raise the issue with the company by completing the contact form on the United Airlines official website.
Alternatively, you can fill out the customer care form, choose concern as your feedback type, and provide an explanation of the issue you'd like the company to resolve. Keep in mind that the feedback form allows for 1,000 characters maximum, and you can only attach up to three documents.
You can also get in touch with United Airlines the old-fashioned way by calling customer service at 1-800-864-8331. The airline provides different phone numbers for reservations, baggage, receipts, and other services. You can check which number to call by navigating the airline's contact directory.
United Airlines typically responds to complaints within four business days, but it's unlikely they'll give you a refund or compensate you for lost luggage without making you talk to half a dozen representatives and having you run through a bureaucratic maze.
| Ways To Reach United Airlines With Your Complaint | |
|---|---|
| Website | https://www.united.com/en/us/customercare |
| Phone | 1-800-864-8331 |
| N/A | |
| United Airlines | |
How To File Complaints Against United Airlines
If the airline's customer support proves unhelpful or unwilling to resolve your complaint and compensate you for the damages suffered due to the company's negligence, you can turn to one of the agencies in charge of protecting consumer rights.
You can file a complaint against United Airlines with:
- The Federal Aviation Administration (FAA)
- The Consumer Financial Protection Bureau (CFPB)
- The U.S. Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP)
How To File a Complaint Against United Airlines With the FAA
In order to file a complaint with the FAA, you'll first need to determine your eligibility and rights as a consumer. Your eligibility doesn't depend on citizenship, but rather on how your ticket was purchased and who issued it.
The Federal Aviation Administration doesn't like complaints about miscellaneous matters, like rude customer service or delays not caused by United Airlines.
If you bought your ticket through a third party, such as United Airlines' partner airlines, you're still eligible to file a complaint with the FAA.
Lastly, even if you bought your flight from another airline entirely, and United Airlines is listed as an "interline" carrier on your ticket, you can still file a complaint with the FAA.
To file a complaint against United Airlines, visit the FAA’s Consumer Protection page, select the reasons for your complaint, and follow the instructions provided.
How To File a Complaint Against United Airlines With the CFPB
The Consumer Financial Protection Bureau is an agency that's at the forefront of protecting consumer rights in financial matters.
The CFPB's Consumer Complaint Database has a search function where you can search for United Airlines. If you want to access the complaint database, you'll need to provide your name and contact information before beginning the online submission form.
You can submit your complaint through this online form.
Filing a Complaint With the OAEP
If you want to file a complaint with the U.S. Department of Transportation, it's best to contact their Office of Aviation Enforcement and Proceedings (OAEP).
In order to file a complaint with the OAEP, you'll need to provide your name, address, email address, phone number and flight information. The agency will need to have a record of your complaint as soon as possible and should reply to you within 30 days.
You can file your complaint through the web form or by calling 202-366-2220.
Complaints to United Airlines Failed? Here’s How To Send Demand Letters To United Airlines in Small Claims Court
If you've tried every other option but couldn't get the airline to cooperate, you can still file a lawsuit against United Airlines in small claims court.
If you're looking to send demand letters to United Airlines, you first need to meet a few criteria that include:
- You must be at least 18 years old
- The amount you're suing the airline for must be under $10,000
- Your loss or damage must be due to the company's negligence or reckless disregard
To pursue a lawsuit against United Airlines, you must first demonstrate that the airline was negligent. To do this, you'll need to prove that your losses or damages were due to the airline's negligence or reckless disregard.
An example of this would be if United Airlines canceled your flight without giving you a chance to rebook or gave you an incorrect flight number and made no attempt to help with compensating for these mistakes after being informed of them by phone.
To start the process, you must file a small claims court complaint. You can do this by filling an online form on your local small claims court's website or by visiting the court in person and filing the lawsuit with the court clerk.
You also need to send a professional demand letter to the company, informing them that you're suing and explaining the reason for the lawsuit. You can do this by sending a letter to United Airlines department with a copy of the complaint attached.
Have a United Airlines Complaint? DoNotPay Helps You Send Demand Letters To United Airlines Effortlessly and Win!
Suing a big corporation usually includes spending weeks working on the lawsuit and hiring a professional to handle all of the procedures and documents. What’s more, the process can be pricey, complex, and it might even drag for months.
Luckily, DoNotPay is here for you. With our AI-powered app, fighting for your rights and getting the compensation you deserve will be a piece of cake.
To file a complaint against United Airlines hassle-free, all you need to do is:
- Log in to your
- Choose the Complaint Letters product
- Enter the reason for your lawsuit
- Have a quick chat with our chatbot
- Attach screenshots, receipts, or any other evidence that can support your claim
And that’s all there is to it! DoNotPay will generate a demand letter and send it to United Airlines on your behalf. This will put some pressure on United to resolve your complaint.
If they ignore your complaint or refuse to give you the compensation, we will help you escalate matters and send demand letters to them in small claims court.
Have Any Other United Airlines Complaints? We’ll Help You Solve Them
DoNotPay can help you resolve many more issues caused by United Airlines. We’ve deciphered how you can connect to the United Airlines’ Wi-Fi, what you can do about your flight being overbooked, how you can get compensated for it, and how you can get a refund for a price drop.
Want a refund for any other issue? Check out our guide to United Airlines’ refunds!
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