The Easiest Way to Contact Shein Customer Service

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Reach Shein Customer Service Promptly Using DoNotPay

It's important to reach customers service promptly when you have a problem with your order. Wait too many days, and their return policy may have passed and no reimbursement will be made. Yet, it can be difficult to reach and speak with an actual person.

DoNotPay helps you skip the phone line. Don't wait for an extended time for an agent to finally listen. DoNotPay handles the waiting for you and connects as soon as a representative is truly available to take your call.

Shein Customer Service Contact Details

Before you contact Shein, it's wise to have your information in order. You'll need the order number for the items in question and your email for the account.

To even reach out to online, you have to have an actual account through the company. Sign in with your email and password, or your Google or Facebook, to get connected.

Shein is a little less than forthcoming about their company details. Their website and social sites do not automatically list phone numbers for the business or address information. They want you to access everything from your account page and chat with a bot to get your answers.

Shein Support/FAQ SiteFAQs
Shein Phone Number 1 (domestic)(844) 802-2500
Shein Phone Number 2 (international)None
Shein FaxNone
Shein Support EmailEmail - This email may only work for requesting account deletion.

You can also check Shein’s social media accounts:

You can try to speak with customer service via Shein's social media accounts. Their LinkedIn page connects with various Shein employees, such as:

  • The head of HR
  • The director of supply chain management
  • The vice president of U.S. public affairs
  • The chief financial officer

It's no guarantee that any of them will respond to messages, but you can always give it a try.

Finding Fast Help for Your Pressing Shein Problems

If you simply want to reach the help section to get a few questions answered, you can do that as well. Shein Support has a bot available to answer basic questions and help you resolve order issues. The FAQ page also does a good job explaining many important aspects of the site, including:

  1. Return and refund information
  2. Payments and promos
  3. Checking order status
  4. Changing your billing address
  5. Shipping information

If the bot isn't providing the help you need, you can click "Contact Agent" to speak with a live person. This gives you the option to submit a ticket and wait for an email response, or use the live chat feature.

Shein Corporate

Contacting Shein corporate may be necessary if you aren't getting the assistance you need. DoNotPay offers a Complaint Letters product that can help you get the process started if the situation is dire enough. Corporate details are limited because the business is in Singapore. The address is listed as:

  • ZOETOP Business Co., Limited 112 Robinson Road #03-01 Singapore, Singapore 068902
  • The U.S. address for the distribution center is:
  • SHEIN Distribution Corporation, 757 S. Alameda St., Suite 22, Los Angeles, CA 90021

Why Other Customers Are Reaching Out to Shein Support

Unsure if you should bother reaching out to the Shein customer support team? Other customers have reached out because:

  1. Their order was missing some items
  2. Their order was never sent
  3. Their order was incorrect
  4. Their account was overcharged

Reach out any time you're looking for answers. That's what customer service is there for. Many of these problems can get corrected through a support ticket sent online. Give that a try first before attempting to call.

Skip Waiting on Hold for Shein With DoNotPay’s Help

Waiting on hold can be infuriating. That's why DoNotPay offers the Skip Waiting on Hold product. You can forget about waiting for yourself for and let us take your place. We'll promptly notify you when they're ready to speak about your circumstances.

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

Can DoNotPay Help Me Reach Customer Service for Other Companies?

Yes! DoNotPay will help you reach the customer service team at any business, whether it's big or small companies.

Does DoNotPay Assist With Other Services?

Absolutely! DoNotPay is here to meet all of your needs. We assist with a wide variety of services, with a few including:

DoNotPay is here to help you solve any problem.

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