How to Request Your UW Health Medical Records Easily

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DoNotPay Makes It Easy to Request UW Health Medical Records

Today's healthcare system typically involves a visit to the doctor's office, followed by lab or radiological testing that sometimes requires the advice of a specialist. If surgical care is needed, there will be hospitals, doctors, and other medical providers tending to your care.

At UW Health, there are a lot of departments that store their medical records at different locations. Getting access to all your electronic health records can often be frustrating, time-consuming, and expensive if not done right. Many patients don't know how to request medical records and often give up because it becomes overwhelming, especially when they don’t know how long medical records are kept.

DoNotPay can eliminate stress and show you how to request medical records in one easy process. There are no complicated forms to fill out, in-person visits, or lengthy phone calls. We can help you process a medical records release form in just a few simple steps.

Below you will find all the information you need to request medical records from the UW Health system and how our automated system makes getting UW Health medical records quick and easy.

What UW Health Medical Records Can I Access?

UW Health is all-encompassing of many different locations. You can request a copy of your from the following divisions:

  • American Family Children's Hospital
  • University Hospital
  • UW Health at The American Center
  • UW Carbone Cancer Center
  • All UW Health Clinics

If you received care at the below-listed locations, you must list the facility name on the "Other Healthcare Organization" option found on the UW Health authorization form. These providers include:

  • Generations Fertility Care
  • Madison Surgery Center
  • Transformations Surgery Center
  • Wisconsin Sleep
  • UW Health Rehabilitation Hospital

UW Health does not release medical records concerning HIV or AIDS information, alcohol or drug abuse information, and psychiatric diagnoses or treatments unless you grant permission on the authorization form.

Images are handled separately and not released with medical records. Contact UW Health Enterprise Imaging at (608) 265-7118 to request medical images.

How to Request UW Health Medical Records

According to HIPAA laws, all individuals must fill out and sign an Authorization For Disclosure of Protected Health Information form. This medical release form is required to request a copy of their UW Health medical records.

Medical records will not be released without a signed authorization form on file.

There are several options for requesting your .

MailSend the completed authorization form to: CiOX Health, 8501 Excelsior Drive, Madison, Wisconsin 53717
FaxYou can fax a copy of the completed form to (608) 203-4580
OnlineCurrent UW Health patients that have created a MyChart account can request a copy of their medical records online.

Go to "Other Resources" and select "Request My Medical Records."

PhoneYou can contact the UW Health Medical Records Department directly at (608) 263-6030

How Much Does It Cost to Get My UW Health Medical Records?

There is no charge for copies of medical records if released directly to another hospital or physician for future medical care. If you need your health information for an upcoming appointment, make sure to put the date of the scheduled visit on your request.

UW Health must follow strict procedural steps to release health information directly to a patient. The following fees apply for this service:

  • Delivery Method: Electronic Format (CD/USB/download or portal)

Initial Fee: $6.50

Additional Costs: $0.07 per page

  • Delivery Method: Paper

Initial Fee: $0.07 per page

Additional Costs: $0.90 plus $0.05 per page for supplies / actual postage cost/sales tax

How Long Will It Take to Receive My UW Health Medical Records?

It typically takes five business days for the UW Health Medical Records Department to process your request. Copies will not be released until payment is made in full. Payment options include:

  1. Online via debit or credit card
  2. Mail a check or money order payable to CIOX Health to CIOX Health, ATTN: A/R Department, PO Box 19058, Green Bay, Wisconsin, 54307-9058
  3. Make a payment in-person at UW Health CIOX Health, 8501 Excelsior Drive, Madison, Wisconsin, 53717.
  4. Call the Central Office at (866) 420-7455 ext 512 to make a credit card payment.

How to Request UW Health Medical Records with the Help of DoNotPay

In addition to helping you get quick access to , DoNotPay can also show you how to process a request with almost any other provider, including:

DoNotPay has seen these requests before and knows how to write your health care provider a simple, clear, and effective letter that will get your legally-guaranteed health records for you in no time.

Here’s how to get your medical records using DoNotPay:

  1. Look up medical records on DoNotPay’s website.

  2. Enter the name of the health care provider you’d like to receive medical records from.

  3. Answer a few questions about your provider and where you’d like to send the records.

What Else Can DoNotPay Do?

Once you see how easy it is to request UW Health medical records, you may begin to wonder what else DoNotPay can help you with. The answer is just about everything. Our automated system is easy-to-use and available round-the-clock so that you can get help when it's convenient for you. There is no longer a need to wait for busy offices to open during regular business hours.

With just a few simple clicks on your home computer, you can find help with:

DoNotPay has made it easy to solve problems, alleviating the stress of contacting many different locations on your own. Once you discover the ease of our automated system, you will delight in the possibility of having a customer service representative available day or night to help you handle even the toughest of problems.

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